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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

How does quality of mobile food delivery services influence customer loyalty? Gronroos’s service quality perspective
Diep Ngoc Su, Duy Quy Nguyen-Phuoc, Tien Hanh Duong, et al.
International Journal of Contemporary Hospitality Management (2022) Vol. 34, Iss. 11, pp. 4178-4205
Closed Access | Times Cited: 49

Showing 1-25 of 49 citing articles:

Determinants of continuance intention to use food delivery apps: findings from PLS and fsQCA
Behzad Foroughi, Elaheh Yadegaridehkordi, Mohammad Iranmanesh, et al.
International Journal of Contemporary Hospitality Management (2023) Vol. 36, Iss. 4, pp. 1235-1261
Closed Access | Times Cited: 35
Will Users Continue Using Banking Chatbots? The Moderating Role of Perceived Risk
Sangeeta Mehrolia, Subburaj Alagarsamy, Vasudevan Moorthy, et al.
FIIB Business Review (2023)
Closed Access | Times Cited: 21
Are you hungry for play? Investigating the role of emotional attachment on continuance intention to use food delivery apps
Xuan Tai, Thu Thi Trinh, Chris Ryan
Journal of Hospitality and Tourism Insights (2024) Vol. 7, Iss. 5, pp. 2968-2991
Open Access | Times Cited: 6
Navigating mobile device heightened use: an integrated model to assess mobile user engagement
Mahed Maddah, Tala Mirzaei, Miguel I. Aguirre‐Urreta
Journal of Systems and Information Technology (2025)
Closed Access
Fostering providers’ continuance intention to participate sharing economy: insights from food delivery application service in Vietnam
Tuan Duong Vu, Phuong Thao Vu, Thi Hoang Ha Tran, et al.
Journal of Asia Business Studies (2025)
Closed Access
Assessing Consumer Trust and Perception in Online Food Marketplaces
Jeganathan Gomathi Sankar, Shashi Kant
Advances in marketing, customer relationship management, and e-services book series (2025), pp. 375-394
Closed Access
Music streaming app service quality (MSASQ) scale: service quality dimensions for music streaming apps
Komal Singharia, Garima Gupta
Benchmarking An International Journal (2025)
Closed Access
Antecedents and consequences of customer satisfaction with courier services during disruptions: empirical evidence from Indian postal sector
Jayashree Saha, Tridib Ranjan Sarma
Journal of Advances in Management Research (2025)
Closed Access
Continuance intention to use telecommunication mobile applications in Indonesia based on mobile service quality theory
Batara Yehezkiel Situmorang, Takayuki Muhamad Rabbani, Venska Aurell Dominica, et al.
Social Sciences & Humanities Open (2025) Vol. 11, pp. 101444-101444
Open Access
Enhance understandings of Online Food Delivery's service quality with online reviews
Bohao Ma, Yiik Diew Wong, Chee‐Chong Teo, et al.
Journal of Retailing and Consumer Services (2023) Vol. 76, pp. 103588-103588
Closed Access | Times Cited: 12
Robotic service quality, authenticity, and revisit intention to restaurants in China: extending cognitive appraisal theory
Hanqun Song, Huijun Yang, Erose Sthapit
International Journal of Contemporary Hospitality Management (2023)
Open Access | Times Cited: 10
Delivering trust: how food safety performance drives loyalty across the online ordering journey
Carlos Arturo Hoyos-Vallejo, Flávia Braga Chinelato
International Journal of Quality & Reliability Management (2024)
Closed Access | Times Cited: 3
Operational excellence in online food delivery service: the role of food biosafety measures
Flávia Braga Chinelato, Carlos Arturo Hoyos-Vallejo
British Food Journal (2024) Vol. 126, Iss. 12, pp. 4485-4502
Closed Access | Times Cited: 3
Exploring quick commerce service experience: a moderated mediated investigation using SEM and fsQCA
Ashwarya Kapoor, Rajiv Sindwani, Manisha Goel
Total Quality Management & Business Excellence (2023) Vol. 34, Iss. 13-14, pp. 1896-1919
Closed Access | Times Cited: 8
An exploration of employees’ experiences of online food delivery: evidence from employee reviews
Mehmet Bahrı Saydam, Jacek Borzyszkowski, Osman M. Karatepe
International Journal of Contemporary Hospitality Management (2023) Vol. 36, Iss. 9, pp. 2909-2931
Closed Access | Times Cited: 8
Beyond the first bite: understanding how online experience shapes user loyalty in the mobile food app market
Yogesh Upadhyay, Ruturaj Baber, Justin Paul, et al.
Electronic Commerce Research (2024) Vol. 24, Iss. 2, pp. 799-823
Closed Access | Times Cited: 2
Exploring the symmetric and asymmetric effects of mobile wallet service experience on brand loyalty in India: evidence from SEM and fsQCA
Ashwarya Kapoor, Rajiv Sindwani, Manisha Goel
Journal of Financial Services Marketing (2024) Vol. 29, Iss. 4, pp. 1524-1541
Closed Access | Times Cited: 2
Beyond convenience: understanding the nexus of food biosafety, service quality, and brand image in online food delivery services
Flávia Braga Chinelato, Carlos Arturo Hoyos-Vallejo
Journal of Foodservice Business Research (2024), pp. 1-24
Closed Access | Times Cited: 2
A novel framework for understanding the interplay between the mobile wallet service quality dimensions and loyalty intention
Ashwarya Kapoor, Rajiv Sindwani, Manisha Goel
The TQM Journal (2024)
Closed Access | Times Cited: 2
Assigning credit and blame: How delivery services affect restaurant EWOM
Nathaniel D. Line, Lydia Hanks, Tarik Doğru, et al.
International Journal of Hospitality Management (2023) Vol. 117, pp. 103644-103644
Closed Access | Times Cited: 6
Can nostalgia-themed stimuli predict customer loyalty and continued patronage?
Jong‐Hyeong Kim, Seongseop Kim, Saeid Nosrati, et al.
International Journal of Contemporary Hospitality Management (2023) Vol. 36, Iss. 7, pp. 2385-2405
Closed Access | Times Cited: 5
Unveiling consumers’ nonlinear evaluation of service performances in online food delivery: a quantitative Kano analysis
Bohao Ma, Jessica Limierta, Chee‐Chong Teo, et al.
British Food Journal (2023) Vol. 126, Iss. 2, pp. 834-863
Closed Access | Times Cited: 5
Ipma's Analysis on Factors Affecting Indrive Indonesia's Customer Loyalty
Wira Pramana Putra, Ratih Hendayani, Riski Taufik Hidayah
International Journal of Professional Business Review (2023) Vol. 8, Iss. 6, pp. e02320-e02320
Open Access | Times Cited: 4
Consumer Perceptions of Online Food Delivery Services: Examining the Impact of Food Biosafety Measures and Brand Image
Carlos Arturo Hoyos-Vallejo, Nelson Geovany Carrión-Bósquez, Juan Cardona-Prada
Global Business Review (2023)
Closed Access | Times Cited: 4
Summoning food at the push of a button: the interplay of religiosity, involvement and commitment in post-adoption behaviors
Islam Elgammal, Swathi Ravichandran, Christian Nedu Osakwe, et al.
Journal of Islamic marketing (2024)
Closed Access | Times Cited: 1
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