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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Impact of nonverbal customer-to-customer interactions on customer satisfaction and loyalty intentions
Hongxia Lin, Meng Zhang, Doğan Gürsoy
International Journal of Contemporary Hospitality Management (2020) Vol. 32, Iss. 5, pp. 1967-1985
Closed Access | Times Cited: 66

Showing 1-25 of 66 citing articles:

Influencing factors of customer loyalty in mobile payment: A consumption value perspective and the role of alternative attractiveness
Qi Zhang, Shaizatulaqma Kamalul Ariffin, Christopher Richardson, et al.
Journal of Retailing and Consumer Services (2023) Vol. 73, pp. 103302-103302
Closed Access | Times Cited: 52
Consumer resistance to service robots at the hotel front desk: A mixed-methods research
Xiaohui Wang, Zhenglan Zhang, Dan Huang, et al.
Tourism Management Perspectives (2023) Vol. 46, pp. 101074-101074
Closed Access | Times Cited: 47
Customer experience and brand loyalty in the full-service hotel sector: the role of brand affect
Jingjing Guan, Wanfei Wang, Zhigang Guo, et al.
International Journal of Contemporary Hospitality Management (2021) Vol. 33, Iss. 5, pp. 1620-1645
Open Access | Times Cited: 73
To dine or not to dine? Collective wellbeing in hospitality in the COVID-19 era
Sven Tuzovic, Sertan Kabadayi, Stefanie Paluch
International Journal of Hospitality Management (2021) Vol. 95, pp. 102892-102892
Open Access | Times Cited: 63
How organizational justice in the hospitality industry influences proactive customer service performance through general self-efficacy
Abuelhassan Elshazly Abuelhassan, Ali AlGassim
International Journal of Contemporary Hospitality Management (2022) Vol. 34, Iss. 7, pp. 2579-2596
Closed Access | Times Cited: 54
COVID-19 prevention in hotels: Ritualized host-guest interactions
Keheng Xiang, Wei‐Jue Huang, Fan Gao, et al.
Annals of Tourism Research (2022) Vol. 93, pp. 103376-103376
Open Access | Times Cited: 43
The effect of tourist-to-tourist interaction on tourists' behavior: The mediating effects of positive emotions and memorable tourism experiences
Gefen Zhou, Yan Liu, Jiajing Hu, et al.
Journal of Hospitality and Tourism Management (2023) Vol. 55, pp. 161-168
Closed Access | Times Cited: 39
A framework of customer experience management for hotel industry
Samaneh Rahimian, Mehdi Shamizanjani, Amir Manian, et al.
International Journal of Contemporary Hospitality Management (2021) Vol. 33, Iss. 5, pp. 1413-1436
Closed Access | Times Cited: 43
Why are Chinese and North American guests satisfied or dissatisfied with hotels? An application of big data analysis
Shun Ying, Jin Hooi Chan, Xiaoguang Qi
International Journal of Contemporary Hospitality Management (2020) Vol. 32, Iss. 10, pp. 3249-3269
Open Access | Times Cited: 45
Stimulating satisfaction and loyalty: transformative behaviour and Muslim consumers
Naushad Mohamed, Babak Taheri, Anna Farmaki, et al.
International Journal of Contemporary Hospitality Management (2020) Vol. 32, Iss. 9, pp. 2903-2923
Open Access | Times Cited: 44
The impact of hotel servicescape on customer mindfulness and brand experience: The moderating role of length of stay
Ye Ben Haobin, Huiyue Ye, Peng Li, et al.
Journal of Hospitality Marketing & Management (2021) Vol. 30, Iss. 5, pp. 592-610
Closed Access | Times Cited: 38
Negative tourist-to-tourist interactions, value destruction, satisfaction, and post consumption behavioral intention
Issahaku Adam
Journal of Destination Marketing & Management (2021) Vol. 20, pp. 100557-100557
Closed Access | Times Cited: 32
Social connectedness and well-being of elderly customers: Do employee-to-customer interactions matter?
Kuo Feng, Levent Altınay, Zaid Alrawadıeh
Journal of Hospitality Marketing & Management (2022) Vol. 32, Iss. 2, pp. 174-195
Open Access | Times Cited: 21
Effects of inertia and switching costs on customer retention: a study of budget hotels in China
Zhiyong Li, Mang Long, Songshan Huang, et al.
International Journal of Contemporary Hospitality Management (2022) Vol. 35, Iss. 3, pp. 1030-1050
Closed Access | Times Cited: 20
Virtual grocery shopping intention: an application of the model of goal-directed behaviour
Kimberly Thomas-Francois, WooMi Jo, Simon Somogyi, et al.
British Food Journal (2023) Vol. 125, Iss. 8, pp. 3097-3112
Closed Access | Times Cited: 12
The Rise of Experience Economy and Marketing 5.0
Rhytheema Dulloo, Ilse Niemann‐Struweg
IGI Global eBooks (2025), pp. 1-38
Closed Access
Components of airport experience and their roles in eliciting passengers' satisfaction and behavioural intentions
Amir Batouei, Mohammad Iranmanesh, Hasrina Mustafa, et al.
Research in Transportation Business & Management (2020) Vol. 37, pp. 100585-100585
Closed Access | Times Cited: 28
Family tourism: Interpersonal interaction, existential authenticity and quality of tourist experience
Han Chen, Jiao Yan, Xiaoyi Li, et al.
Journal Of Vacation Marketing (2021) Vol. 28, Iss. 1, pp. 82-94
Closed Access | Times Cited: 26
Risk-induced competitive productivity in times of recession: a chaordic tourism decision-making perspective
Νικόλαος Παππάς, Kyriaki Glyptou
International Journal of Contemporary Hospitality Management (2021) Vol. 33, Iss. 9, pp. 2932-2949
Open Access | Times Cited: 24
Indirect customer-to-customer interactions and experiential value: examining solo and social diners
Wenjia Han, Jiang Wen, Jason Tang, et al.
International Journal of Contemporary Hospitality Management (2022) Vol. 34, Iss. 5, pp. 1668-1691
Closed Access | Times Cited: 15
Sky-high concerns: examining the influence of drones on destination experience
Yangyang Jiang, Cenhua Lyu
Tourism Recreation Research (2022) Vol. 49, Iss. 4, pp. 911-917
Closed Access | Times Cited: 14
Nonverbal communication in hotels as a medium of experience co-creation
Mohammad Shahidul Islam, Ksenia Kirillova
Tourism Management (2021) Vol. 87, pp. 104363-104363
Closed Access | Times Cited: 19
Employee Service Quality at Uzbekistani Halal Restaurants Amid the COVID-19 Pandemic
Zoirova Shokhsanam, Young‐joo Ahn
Sustainability (2021) Vol. 13, Iss. 10, pp. 5712-5712
Open Access | Times Cited: 19
Evaluating effective criteria on customer satisfaction using the best-worst method and optimizing resource allocation, case study Iran aseman airlines
Morteza Narimani Dehnavi, Seyed Ahmad Yazdian, Seyed Jafar Sadjadi
Journal of Air Transport Management (2023) Vol. 109, pp. 102375-102375
Closed Access | Times Cited: 7
The Psychology of Fitness Center Members: An Examination of Turkish Fitness Clubs
Erkan Faruk Şirin, Mehmet Öztaş, Ali Sevilmiş
Journal of Global Sport Management (2023), pp. 1-20
Closed Access | Times Cited: 7
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