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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

How does discrimination occur in hospitality and tourism services, and what shall we do? A critical literature review
Lingxu Zhou, Jingyu Liu, Liu De-guang
International Journal of Contemporary Hospitality Management (2021) Vol. 34, Iss. 3, pp. 1037-1061
Closed Access | Times Cited: 38

Showing 1-25 of 38 citing articles:

Stereotypes and Prejudices as (Non) Attractors for Willingness to Revisit Tourist-Spatial Hotspots in Serbia
Tamara Gajić, Ivana Blešić, Marko D. Petrović, et al.
Sustainability (2023) Vol. 15, Iss. 6, pp. 5130-5130
Open Access | Times Cited: 22
Breaking boundaries: Exploring gendered challenges and advancing equality for Iranian women careers in tourism
María Jesús Carrasco-Santos, Siamak Seyfi, Seyedasaad Hosseini, et al.
Tourism Management (2024) Vol. 103, pp. 104913-104913
Open Access | Times Cited: 12
Service robots and perceived discrimination in tourism and hospitality
Faruk Seyitoğlu, Stanislav Ivanov
Tourism Management (2022) Vol. 96, pp. 104710-104710
Closed Access | Times Cited: 26
I can be myself: robots reduce social discomfort in hospitality service encounters
Jingyu Liu, Lingxu Zhou, Yibei Li
International Journal of Contemporary Hospitality Management (2023) Vol. 36, Iss. 6, pp. 1798-1815
Closed Access | Times Cited: 15
Tourist stereotype content and interaction in cross-cultural service encounters: the perspective of service providers
Hongbo Zhang, Cathy H. C. Hsu
Current Issues in Tourism (2025), pp. 1-20
Closed Access
Diversity, equity, and inclusion in the hospitality and tourism workplace: A quantitative systematic literature review
Dilara Eylül Koç, José Luis Solanas, Selda Yordam Dağıstan, et al.
International Journal of Hospitality Management (2025) Vol. 128, pp. 104171-104171
Closed Access
Fostering environmental performance through green human resource management practices in hotels: the moderating role of green inclusive leadership
Elton Vakira, Ngoni Courage Shereni
Journal of Human Resources in Hospitality & Tourism (2025), pp. 1-22
Closed Access
Sustainable cross-border tourism management: COVID-19 avoidance motive on resident hospitality
Collins Opoku Antwi, Seth Yeboah Ntim, Evans Asante Boadi, et al.
Journal of Sustainable Tourism (2022) Vol. 31, Iss. 8, pp. 1831-1851
Closed Access | Times Cited: 21
A self-regulatory perspective on the link between customer mistreatment and employees’ displaced workplace deviance: the buffering role of mindfulness
Lele Fan, Zhou Xing, Jing Ren, et al.
International Journal of Contemporary Hospitality Management (2022) Vol. 34, Iss. 7, pp. 2704-2725
Closed Access | Times Cited: 20
Tokenism in the workplace: does brand activism benefit LGBTQ+ employees in the hospitality industry?
Vanja Bogicevic, Yizhi Li, Edward D. Salvato
International Journal of Contemporary Hospitality Management (2023) Vol. 35, Iss. 11, pp. 3922-3949
Closed Access | Times Cited: 10
Delivering the European Skills Agenda: the importance of social skills for a sustainable tourism and hospitality industry
Sheena Carlisle, Stanislav Ivanov, Pilar Espeso-Molinero
Tourism & Management Studies (2023) Vol. 19, Iss. 3, pp. 23-40
Open Access | Times Cited: 10
Diversity, equity and inclusion in employee-queer customer interactions in the hospitality service setting: including multiple stakeholders’ perspectives
Dan Jin, Han Chen, Rui Qi
International Journal of Contemporary Hospitality Management (2023) Vol. 36, Iss. 6, pp. 1991-2010
Closed Access | Times Cited: 9
Sexism and workplace interpersonal mistreatment in hospitality and tourism industry: A critical systematic literature review
Emmanuel Kwame Opoku, Lakshman Wimalasena, Rafal Sitko
Tourism Management Perspectives (2024) Vol. 53, pp. 101285-101285
Open Access | Times Cited: 3
Encountering robots: Customers’ autonomous behaviors in tourism services
Jingyu Liu, Yibei Li, Weiwei Li, et al.
Tourism Management (2024) Vol. 106, pp. 105027-105027
Closed Access | Times Cited: 3
Do employees’ perceptions of diversity management enhance firm’s financial performance: the moderating role of board members’ diversity level
Juhwan Lim, Yue Vaughan, Jichul Jang
International Journal of Contemporary Hospitality Management (2023) Vol. 35, Iss. 11, pp. 3990-4009
Closed Access | Times Cited: 8
The influence of diversity management initiatives on firm-level diversity: evidence from the restaurant and foodservice industry
J. Bruce Tracey, Vinh Le, David W. Brannon, et al.
International Journal of Contemporary Hospitality Management (2023) Vol. 35, Iss. 11, pp. 4010-4030
Open Access | Times Cited: 7
Polluted psyche: the effect of regional discrimination on tourists’ unethical behavior intention
Yaoqi Li, Jinghua Tu, Mang He, et al.
International Journal of Contemporary Hospitality Management (2023) Vol. 35, Iss. 11, pp. 4051-4069
Closed Access | Times Cited: 7
El Etnocentrismo como objeto de investigación: un enfoque bibliométrico
Fernando Alonso Botello-Juárez, Rosa Lidia Vega-Almeida, Ricardo Arencibia Jorge
Iberoamerican Journal of Science Measurement and Communication (2024) Vol. 4, Iss. 1
Open Access | Times Cited: 2
AI robots over sommeliers? Exploring the service provider effect on diners’ wine ordering decisions at restaurants
Lu Lu, Meichen Hua, Xiaoyang Sun, et al.
International Journal of Hospitality Management (2024) Vol. 122, pp. 103879-103879
Closed Access | Times Cited: 2
Whiteness as credential: exploring the lived experiences of ethnically diverse UK event professionals through the theory of racialised organisations
Thomas Fletcher, Katherine Dashper, Bernadette Albert
International Journal of Contemporary Hospitality Management (2023) Vol. 35, Iss. 11, pp. 3903-3921
Open Access | Times Cited: 6
Customer mistreatment and unethical pro-organizational behavior: a daily diary study examining the roles of status threat
Yanhua Ye, Pei Liu, Linghan Zhang
International Journal of Contemporary Hospitality Management (2023) Vol. 36, Iss. 6, pp. 2125-2143
Closed Access | Times Cited: 6
“What it do?” The effects of racial code-switching on industry turnover intention
Jaimi Garlington, Cass Shum, Gloria Wong‐Padoongpatt, et al.
International Journal of Contemporary Hospitality Management (2023) Vol. 35, Iss. 11, pp. 3864-3882
Closed Access | Times Cited: 5
Gender equality and sustainability in the tourism industry: feminist perspectives
Bliss E. L. Kaunda, Ngoni Courage Shereni
Journal of Human Resources in Hospitality & Tourism (2023) Vol. 23, Iss. 1, pp. 149-169
Closed Access | Times Cited: 4
Age inequality in the service industry: A meta-analytic review
Yaoqi Li, Xinying Zeng, Pei Liu
International Journal of Hospitality Management (2024) Vol. 118, pp. 103662-103662
Closed Access | Times Cited: 1
Expanding self, breaking stereotypes, and building hospitality: resident mindfulness’ role in host-tourist interaction
Collins Opoku Antwi, Adjei Peter Darko, Jianzhen Zhang, et al.
Journal of Sustainable Tourism (2024), pp. 1-21
Closed Access | Times Cited: 1
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