Open Access Helper

OpenAlex Citation Counts

OpenAlex Citations Logo

OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Examining stealing thunder as a new service recovery strategy: impact on customer loyalty
Priyanko Guchait, Rachel Han, Xingyu Wang, et al.
International Journal of Contemporary Hospitality Management (2019) Vol. 31, Iss. 2, pp. 931-952
Closed Access | Times Cited: 36

Showing 1-25 of 36 citing articles:

Servant leadership and organizational citizenship behavior
Dioni Elche, Pablo Ruiz‐Palomino, Jorge Linuesa‐Langreo
International Journal of Contemporary Hospitality Management (2020) Vol. 32, Iss. 6, pp. 2035-2053
Closed Access | Times Cited: 130
Service failure research in the hospitality and tourism industry: a synopsis of past, present and future dynamics from 2001 to 2020
Tuğra Nazlı Akarsu, Reza Marvi, Pantea Foroudi
International Journal of Contemporary Hospitality Management (2022) Vol. 35, Iss. 1, pp. 186-217
Open Access | Times Cited: 57
The evolution of service failure and recovery research in hospitality and tourism: An integrative review and future research directions
Hyunsu Kim, Kevin Kam Fung So
International Journal of Hospitality Management (2023) Vol. 111, pp. 103457-103457
Closed Access | Times Cited: 31
An examination of interactive effects of employees’ warmth and competence and service failure types on customer’s service recovery cooperation intention
Yingying Huang, Zhang Meng, Doğan Gürsoy, et al.
International Journal of Contemporary Hospitality Management (2020) Vol. 32, Iss. 7, pp. 2429-2451
Closed Access | Times Cited: 53
What drives customer engagement after a service failure? The moderating role of customer trust
Andreawan Honora, Wen‐Hai Chih, Jaime Ortiz
International Journal of Consumer Studies (2023) Vol. 47, Iss. 5, pp. 1714-1732
Closed Access | Times Cited: 19
Why do Consumers Forgive Online Travel Agencies? A Multi-study Approach
Aman Kumar, Amit Shankar
Australasian Marketing Journal (AMJ) (2023)
Closed Access | Times Cited: 19
Hospitality-based service recovery, outcome favourability, satisfaction with service recovery and consequent customer loyalty: an empirical analysis
Ghazal Shams, Raouf Ahmad Rather, Mohsin Abdur Rehman, et al.
International Journal of Culture Tourism and Hospitality Research (2020) Vol. 15, Iss. 2, pp. 266-284
Closed Access | Times Cited: 42
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations: A triadic perspective
Hyunsu Kim, Kevin Kam Fung So, Brian J. Mihalik
International Journal of Hospitality Management (2021) Vol. 100, pp. 103086-103086
Closed Access | Times Cited: 33
The effect of service failure severity on brand forgiveness: the moderating role of interpersonal attachment styles and thinking styles
Ibrahim Alnawas, Amr Al Khateeb, Allam Abu Farha, et al.
International Journal of Contemporary Hospitality Management (2022) Vol. 35, Iss. 5, pp. 1691-1712
Open Access | Times Cited: 23
“It’s not worth the effort”! Examining service recovery in Airbnb and other homesharing platforms
Makarand Mody, Lu Lu, Lydia Hanks
International Journal of Contemporary Hospitality Management (2020) Vol. 32, Iss. 9, pp. 2991-3014
Closed Access | Times Cited: 28
From fumble to flourish: how workplace attachment drives service recovery performance
Souad Hassanie, Georgiana Karadaş, Orhan Uludağ
Asia-Pacific Journal of Business Administration (2024)
Closed Access | Times Cited: 3
Applying the right remedy? Crisis management reporting on different destination resilience under the internal crisis events
Huang Huang, Yongquan Li, Wen-Qi Ruan, et al.
Current Issues in Tourism (2024), pp. 1-20
Closed Access | Times Cited: 3
Revisiting customer loyalty toward mobile e-commerce in the hospitality industry: does brand viscosity matter?
Jialin Wu, Shun Ye, Chen Zheng, et al.
International Journal of Contemporary Hospitality Management (2021) Vol. 33, Iss. 10, pp. 3514-3534
Open Access | Times Cited: 19
“Actions speak louder than words”: an impact of service recovery antecedents on customer delight in quick-service restaurants
Durgesh Agnihotri, Kushagra Kulshreshtha, Vikas Tripathi, et al.
Asia-Pacific Journal of Business Administration (2021) Vol. 14, Iss. 4, pp. 421-444
Closed Access | Times Cited: 19
Influence of individual and social values on customer engagement in luxury thermal spa hotels: The mediating roles of perceived justice and brand experience
Arnold Japutra, Sandra María Correia Loureiro, Sebastián Molinillo, et al.
Tourism and Hospitality Research (2023)
Open Access | Times Cited: 7
Exploring customer loyalty following service recovery: a replication study in the Ghanaian hotel industry
George Oppong Appiagyei Ampong, Aidatu Abubakari, Mohammed Majeed, et al.
Journal of Hospitality and Tourism Insights (2020) Vol. 4, Iss. 5, pp. 639-657
Closed Access | Times Cited: 19
Effect of psychological capital on customer value cocreation behavior: the mediating role of employees' innovative behavior
Muhammad Farrukh, Nabeel Younus Ansari
Benchmarking An International Journal (2021) Vol. 28, Iss. 8, pp. 2561-2579
Closed Access | Times Cited: 15
Trust recovery tactics in financial services: the moderating role of service failure severity
Ali Raza, Rodoula H. Tsiotsou, Muhammad Sarfraz, et al.
International Journal of Bank Marketing (2023) Vol. 41, Iss. 7, pp. 1611-1639
Closed Access | Times Cited: 5
Examining Applicant Online Recruitment: The Use of Fictitious Websites in Experimental Studies
Lindsey Lee, Renata F. Guzzo, Juan M. Madera, et al.
Cornell Hospitality Quarterly (2020) Vol. 62, Iss. 1, pp. 76-88
Closed Access | Times Cited: 14
Error management orientation: impact on service recovery performance, and the mediating role of self-efficacy
Priyanko Guchait
International Journal of Contemporary Hospitality Management (2023) Vol. 35, Iss. 10, pp. 3518-3541
Closed Access | Times Cited: 5
Functional or financial remedies? The effectiveness of recovery strategies after a data breach
Yuanyuan Guo, Chaoyou Wang, Xiaoting Chen
Journal of Enterprise Information Management (2023) Vol. 37, Iss. 1, pp. 148-169
Closed Access | Times Cited: 4
Too generous to be fair? Experiments on the interplay of what, when, and how in data breach recovery of the hotel industry
Xuhui Wang, Xuequn Wang, Zilong Liu, et al.
Tourism Management (2021) Vol. 88, pp. 104420-104420
Closed Access | Times Cited: 9
Service recovery strategies for crowdsourced transportation: an examination of their impacts on user loyalty
Kum Fai Yuen, Simin Song, Xue Li, et al.
Technology Analysis and Strategic Management (2021) Vol. 35, Iss. 5, pp. 523-537
Closed Access | Times Cited: 9
The dynamics of perceived justice and its outcomes in the online tourism sector: inter-relationships and temporal and carryover effects
Kowoon Kim, Hong‐Youl Ha
Current Issues in Tourism (2023), pp. 1-17
Open Access | Times Cited: 3
Have you been falling in love?: An analysis of coffee shop brand love in Thailand
Watchara Chiengkul, Jiraporn Junla
Journal of Foodservice Business Research (2023) Vol. 27, Iss. 1, pp. 61-86
Closed Access | Times Cited: 2
Page 1 - Next Page

Scroll to top