Open Access Helper

OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Effects of customer inoculation on artificial intelligence service failure
Lu Meng, Jiuqi Chen, Mengya Yang, et al.
International Journal of Contemporary Hospitality Management (2024)
Closed Access | Times Cited: 3

Showing 3 citing articles:

Paying for robotic errors: exploring the relationship between robot service failure stressors, emotional labor and recovery work engagement
Xin Liu, Lu Zhang, Michael S. Lin, et al.
International Journal of Contemporary Hospitality Management (2025)
Closed Access
Artificial Intelligence or Human Service, Which Customer Service Failure Is More Unforgivable? A Counterfactual Thinking Perspective
Yibo Xie, Zelin Tong, Zhiyu Wu
Psychology and Marketing (2025)
Closed Access
Intentional or Designed? The Impact of Stance Attribution on Cognitive Processing of Generative AI Service Failures
Dong Lv, Rui Sun, Qiuhua Zhu, et al.
Brain Sciences (2024) Vol. 14, Iss. 10, pp. 1032-1032
Open Access
Service failure type, response strategy and observers’ perceived helpfulness: evidence from TripAdvisor
Mingli Zhang, Shensheng Cai, Tong Qiao
International Journal of Contemporary Hospitality Management (2024)
Closed Access
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