OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!
If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.
Requested Article:
Experience of shame in service failure context among restaurant frontline employees: does industry tenure matter?
Xingyu Wang, Priyanko Guchait, Do The Khoa, et al.
International Journal of Contemporary Hospitality Management (2021) Vol. 33, Iss. 8, pp. 2817-2838
Open Access | Times Cited: 14
Xingyu Wang, Priyanko Guchait, Do The Khoa, et al.
International Journal of Contemporary Hospitality Management (2021) Vol. 33, Iss. 8, pp. 2817-2838
Open Access | Times Cited: 14
Showing 14 citing articles:
Service failure research in the hospitality and tourism industry: a synopsis of past, present and future dynamics from 2001 to 2020
Tuğra Nazlı Akarsu, Reza Marvi, Pantea Foroudi
International Journal of Contemporary Hospitality Management (2022) Vol. 35, Iss. 1, pp. 186-217
Open Access | Times Cited: 57
Tuğra Nazlı Akarsu, Reza Marvi, Pantea Foroudi
International Journal of Contemporary Hospitality Management (2022) Vol. 35, Iss. 1, pp. 186-217
Open Access | Times Cited: 57
The evolution of service failure and recovery research in hospitality and tourism: An integrative review and future research directions
Hyunsu Kim, Kevin Kam Fung So
International Journal of Hospitality Management (2023) Vol. 111, pp. 103457-103457
Closed Access | Times Cited: 32
Hyunsu Kim, Kevin Kam Fung So
International Journal of Hospitality Management (2023) Vol. 111, pp. 103457-103457
Closed Access | Times Cited: 32
The effect of service failure severity on brand forgiveness: the moderating role of interpersonal attachment styles and thinking styles
Ibrahim Alnawas, Amr Al Khateeb, Allam Abu Farha, et al.
International Journal of Contemporary Hospitality Management (2022) Vol. 35, Iss. 5, pp. 1691-1712
Open Access | Times Cited: 25
Ibrahim Alnawas, Amr Al Khateeb, Allam Abu Farha, et al.
International Journal of Contemporary Hospitality Management (2022) Vol. 35, Iss. 5, pp. 1691-1712
Open Access | Times Cited: 25
Mediating mechanisms in the relationship between supervisor incivility and employee service delivery in the hospitality industry
Angie Yeonsook Im, Seonghee Cho
International Journal of Contemporary Hospitality Management (2021) Vol. 34, Iss. 2, pp. 642-662
Closed Access | Times Cited: 27
Angie Yeonsook Im, Seonghee Cho
International Journal of Contemporary Hospitality Management (2021) Vol. 34, Iss. 2, pp. 642-662
Closed Access | Times Cited: 27
Examining the Impact of Frontline Service Robots Service Competence on Hotel Frontline Employees from a Collaboration Perspective
Yunsik Kim
Sustainability (2023) Vol. 15, Iss. 9, pp. 7563-7563
Open Access | Times Cited: 11
Yunsik Kim
Sustainability (2023) Vol. 15, Iss. 9, pp. 7563-7563
Open Access | Times Cited: 11
Linking post-COVID-19 distress with health beliefs and online food purchasing behavioral intentions: A Malaysian context
Kim Piew Lai, Siong Choy Chong, Binshan Lin
Journal of International Food & Agribusiness Marketing (2025), pp. 1-29
Closed Access
Kim Piew Lai, Siong Choy Chong, Binshan Lin
Journal of International Food & Agribusiness Marketing (2025), pp. 1-29
Closed Access
Taking a stand: Understanding the use of socially controversial CSR in hospitality recruitment
Renata F. Guzzo, Liza M. Cobos, Diana Vargas
International Journal of Hospitality Management (2023) Vol. 111, pp. 103488-103488
Closed Access | Times Cited: 9
Renata F. Guzzo, Liza M. Cobos, Diana Vargas
International Journal of Hospitality Management (2023) Vol. 111, pp. 103488-103488
Closed Access | Times Cited: 9
Can performance pressure hinder service recovery performance? The mediating role of shame and individual contingencies of work meaningfulness and proactivity
Xingyu Wang, Yitong Yu, Jingwen Yan, et al.
Tourism Management (2024) Vol. 106, pp. 104972-104972
Closed Access | Times Cited: 2
Xingyu Wang, Yitong Yu, Jingwen Yan, et al.
Tourism Management (2024) Vol. 106, pp. 104972-104972
Closed Access | Times Cited: 2
Error management orientation: impact on service recovery performance, and the mediating role of self-efficacy
Priyanko Guchait
International Journal of Contemporary Hospitality Management (2023) Vol. 35, Iss. 10, pp. 3518-3541
Closed Access | Times Cited: 5
Priyanko Guchait
International Journal of Contemporary Hospitality Management (2023) Vol. 35, Iss. 10, pp. 3518-3541
Closed Access | Times Cited: 5
“What it do?” The effects of racial code-switching on industry turnover intention
Jaimi Garlington, Cass Shum, Gloria Wong‐Padoongpatt, et al.
International Journal of Contemporary Hospitality Management (2023) Vol. 35, Iss. 11, pp. 3864-3882
Closed Access | Times Cited: 5
Jaimi Garlington, Cass Shum, Gloria Wong‐Padoongpatt, et al.
International Journal of Contemporary Hospitality Management (2023) Vol. 35, Iss. 11, pp. 3864-3882
Closed Access | Times Cited: 5
Vicarious abusive supervision among restaurant frontline employees: the role of employee industry tenure
Mengxuan Li, Xingyu Wang, Ayşın Paşamehmetoğlu
International Journal of Contemporary Hospitality Management (2023) Vol. 36, Iss. 7, pp. 2501-2520
Open Access | Times Cited: 5
Mengxuan Li, Xingyu Wang, Ayşın Paşamehmetoğlu
International Journal of Contemporary Hospitality Management (2023) Vol. 36, Iss. 7, pp. 2501-2520
Open Access | Times Cited: 5
Effects of Embarrassment on Self-Serving Bias and Behavioral Response in the Context of Service Failure
Kai‐Chieh Hu, Hsin‐Lin Tsai
Behavioral Sciences (2024) Vol. 14, Iss. 2, pp. 136-136
Open Access | Times Cited: 1
Kai‐Chieh Hu, Hsin‐Lin Tsai
Behavioral Sciences (2024) Vol. 14, Iss. 2, pp. 136-136
Open Access | Times Cited: 1
Exploring the impact of abusive supervision on employee approaches to managing service errors and failures: Examining the effects of hope and optimism, and service tenure
Huy Gip, Xingyu Wang, Priyanko Guchait, et al.
International Journal of Hospitality Management (2024) Vol. 122, pp. 103839-103839
Closed Access | Times Cited: 1
Huy Gip, Xingyu Wang, Priyanko Guchait, et al.
International Journal of Hospitality Management (2024) Vol. 122, pp. 103839-103839
Closed Access | Times Cited: 1
What helps or hinders the emotional intelligence practice? A study of Vietnamese hotel workers
Quynh Nguyen, Adele Ladkin, Hanaa Osman
International Journal of Contemporary Hospitality Management (2021) Vol. 34, Iss. 2, pp. 534-554
Open Access | Times Cited: 7
Quynh Nguyen, Adele Ladkin, Hanaa Osman
International Journal of Contemporary Hospitality Management (2021) Vol. 34, Iss. 2, pp. 534-554
Open Access | Times Cited: 7
