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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Service innovation, service delivery and customer satisfaction and loyalty in the banking sector of Ghana
Yusheng Kong, Masud Ibrahim
International Journal of Bank Marketing (2019) Vol. 37, Iss. 5, pp. 1215-1233
Closed Access | Times Cited: 145

Showing 1-25 of 145 citing articles:

Modelling internet banking adoption in Fiji: A developing country perspective
Rashmini Sharma, Gurmeet Singh, Shavneet Sharma
International Journal of Information Management (2020) Vol. 53, pp. 102116-102116
Closed Access | Times Cited: 160
The bright side of online consumer behavior: Continuance intention for mobile payments
Sonal Purohit, Rakhi Arora, Justin Paul
Journal of Consumer Behaviour (2022) Vol. 21, Iss. 3, pp. 523-542
Closed Access | Times Cited: 122
FinTech and financing constraints of enterprises: Evidence from China
Junyan Guo, Hanqing Fang, Xuexin Liu, et al.
Journal of International Financial Markets Institutions and Money (2022) Vol. 82, pp. 101713-101713
Closed Access | Times Cited: 98
Mobile payment apps filling value gaps: Integrating consumption values with initial trust and customer involvement
Debarun Chakraborty, Aaliyah Siddiqui, Mujahid Siddiqui, et al.
Journal of Retailing and Consumer Services (2022) Vol. 66, pp. 102946-102946
Closed Access | Times Cited: 97
Examining the effect of electronic banking service quality on customer satisfaction and loyalty: an implication for technological innovation
Samuel Godadaw Ayinaddis, Birhan Ambachew Taye, Bantie Getnet Yirsaw
Journal of Innovation and Entrepreneurship (2023) Vol. 12, Iss. 1
Open Access | Times Cited: 55
The color of FinTech: FinTech and corporate green transformation in China
Fei Wu, Yan Hu, Me Shen
International Review of Financial Analysis (2024) Vol. 94, pp. 103254-103254
Closed Access | Times Cited: 23
Innovation Capabilities, Innovation Types, and Firm Performance: Evidence From the Banking Sector of Ghana
Yusheng Kong, Masud Ibrahim
SAGE Open (2020) Vol. 10, Iss. 2
Open Access | Times Cited: 87
Development of E-banking channels and market share in developing countries
Ali N. Tehrani, Behzad Mashali
Financial Innovation (2020) Vol. 6, Iss. 1
Open Access | Times Cited: 76
To leave or retain? An interplay between quality digital banking services and customer satisfaction
Sulemana Bankuoru Egala, Dorcas Boateng, Samuel Aboagye Mensah
International Journal of Bank Marketing (2021) Vol. 39, Iss. 7, pp. 1420-1445
Closed Access | Times Cited: 67
The Impact of COVID-19 Pandemic on the Performance of Indonesian MSME with Innovation as Mediation
Agung Sudjatmoko, Mohammad Ichsan, Marcella Astriani, et al.
Cogent Business & Management (2023) Vol. 10, Iss. 1
Open Access | Times Cited: 28
The Impact of Work–Family Enrichment on Subjective Career Success through Job Engagement: A Case of Banking Sector
Khalil Awan, Naveed Ahmad, Rana Tahir Naveed, et al.
Sustainability (2021) Vol. 13, Iss. 16, pp. 8872-8872
Open Access | Times Cited: 42
The effect of service innovation on customer behavioral intention in the Taiwanese insurance sector: the role of word of mouth and corporate social responsibility
Jui-I Chang, Chen-Ying Lee
Journal of Asia Business Studies (2020) Vol. 14, Iss. 3, pp. 341-360
Closed Access | Times Cited: 48
Augmenting bank service quality dimensions: moderation of perceived trust and perceived risk
Abhijeet Biswas, Deepak Jaiswal, Rishi Kant
International Journal of Productivity and Performance Management (2021) Vol. 72, Iss. 2, pp. 469-490
Closed Access | Times Cited: 39
Antecedents of Behavioural Intention to Adopt Internet Banking Using Structural Equation Modelling
Shivani Inder, Kiran Sood, Simon Grima
Journal of risk and financial management (2022) Vol. 15, Iss. 4, pp. 157-157
Open Access | Times Cited: 23
Service innovation practices and customer loyalty in the telecommunication industry
Ernest Awuku, Paul Mensah Agyei, Eric Gonu
PLoS ONE (2023) Vol. 18, Iss. 3, pp. e0282588-e0282588
Open Access | Times Cited: 13
Investigating service innovation, bank reputation and customer trust: evidence from Indian retail banking
Abhijeet Biswas, Deepak Jaiswal, Rishi Kant
International Journal of Quality and Service Sciences (2021) Vol. 14, Iss. 1, pp. 1-17
Closed Access | Times Cited: 32
An AHP-based multi-criteria model for assessment of the social sustainability of technology management process: A case study in banking industry
Mohammad Chavosh Nejad, Saeed Mansour, Azita Karamipour
Technology in Society (2021) Vol. 65, pp. 101602-101602
Closed Access | Times Cited: 31
Examining the mediating effect of multi-channel integration quality in the relationship with service quality, customer satisfaction and customer loyalty in the Saudi banking sector
Zyad M. Alzaydi
Management & Sustainability An Arab Review (2023) Vol. 3, Iss. 2, pp. 132-149
Closed Access | Times Cited: 12
Ảnh hưởng của đổi mới sáng tạo đến sự hài lòng và ý định mua lại của khách hàng thế hệ Z
Đức Đỗ Anh
Tạp chí Kinh tế và Phát triển (2025)
Closed Access
Service innovation in telecommunication: The path to customer loyalty through enhanced customer satisfaction
Manoj Kumar Chaudhary, Dinesh Mani Ghimire, Madan Dhungana, et al.
Innovative Marketing (2025) Vol. 21, Iss. 1, pp. 37-49
Open Access
Effect of entrepreneurship orientation on eco-hotels sustainability with mediation of customer loyalty in Ethiopia
Shashi Kant, Tafese Niguse
(2025) Vol. 10, Iss. 1
Open Access
Does It Pay for Banks to be Different? Evidence from a Developing Economy
Daniel Domeher, Michelle Ayog-Nying Apanga, Joseph Oscar Akotey
Business Perspectives and Research (2025)
Closed Access
Unveiling the role of innovation practices in organizational learning as a mediator for sustainable performance enhancement in Somali banks
S. Mohamed, Hassan Abdikadir Hussein
Discover Sustainability (2025) Vol. 6, Iss. 1
Open Access
Why enhanced service productivity a catalyst for transformation? Optimizing efficiency with flexible service business models
Arjun J. Nair, Sridhar Manohar, Amit Mittal
International Journal of Productivity and Performance Management (2025)
Closed Access
Marketing Information System (MKIS) and Optimization of Banking Service Delivery
Glory S.E., William S.I., Edim Eka James, et al.
African Journal of Accounting and Financial Research (2023) Vol. 6, Iss. 2, pp. 112-125
Open Access | Times Cited: 10
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