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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

A bibliometric investigation of service failure literature and a research agenda
Pantea Fouroudi, Philip J. Kitchen, Reza Marvi, et al.
European Journal of Marketing (2020) Vol. 54, Iss. 10, pp. 2575-2619
Open Access | Times Cited: 61

Showing 1-25 of 61 citing articles:

Entrepreneurial challenges of COVID-19: Re-thinking entrepreneurship after the crisis
Gagan Deep Sharma, Sascha Kraus, Eric W. Liguori, et al.
Journal of Small Business Management (2022), pp. 1-23
Open Access | Times Cited: 125
Transitioning green finance from theory to practice for renewable energy development
Gagan Deep Sharma, Mahesh Verma, Muhammad Shahbaz, et al.
Renewable Energy (2022) Vol. 195, pp. 554-565
Closed Access | Times Cited: 115
Resolving energy poverty for social change: Research directions and agenda
Umer Shahzad, Mansi Gupta, Gagan Deep Sharma, et al.
Technological Forecasting and Social Change (2022) Vol. 181, pp. 121777-121777
Closed Access | Times Cited: 81
Impact of planned power outages (load shedding) on consumers in developing countries: Evidence from South Africa
Melanie Wiese, Liezl-Marié van der Westhuizen
Energy Policy (2024) Vol. 187, pp. 114033-114033
Closed Access | Times Cited: 18
Application of Artificial Intelligence in Stock Market Forecasting: A Critique, Review, and Research Agenda
Ritika Chopra, Gagan Deep Sharma
Journal of risk and financial management (2021) Vol. 14, Iss. 11, pp. 526-526
Open Access | Times Cited: 66
Airport service quality and passenger satisfaction: The impact of service failure on the likelihood of promoting an airport online
Nigel Halpern, Deodat Mwesiumo
Research in Transportation Business & Management (2021) Vol. 41, pp. 100667-100667
Open Access | Times Cited: 57
Service failure research in the hospitality and tourism industry: a synopsis of past, present and future dynamics from 2001 to 2020
Tuğra Nazlı Akarsu, Reza Marvi, Pantea Foroudi
International Journal of Contemporary Hospitality Management (2022) Vol. 35, Iss. 1, pp. 186-217
Open Access | Times Cited: 57
Marketing comes to its senses: a bibliometric review and integrated framework of sensory experience in marketing
Philipp Wörfel, Florentine Frentz, Caroline Tautu
European Journal of Marketing (2022) Vol. 56, Iss. 3, pp. 704-737
Closed Access | Times Cited: 43
What do we learn from Nexus between trade diversification and structural change: informing the future about climate action and Sustainability
Buhari Doğan, Amar Rao, Diogo Ferraz, et al.
Environmental Science and Pollution Research (2023) Vol. 30, Iss. 40, pp. 92162-92181
Closed Access | Times Cited: 39
The evolution of service failure and recovery research in hospitality and tourism: An integrative review and future research directions
Hyunsu Kim, Kevin Kam Fung So
International Journal of Hospitality Management (2023) Vol. 111, pp. 103457-103457
Closed Access | Times Cited: 32
Uncovering the organizational, environmental, and socio-economic sustainability of digitization: evidence from existing research
Ritika Chopra, Anirudh Agrawal, Gagan Deep Sharma, et al.
Review of Managerial Science (2023) Vol. 18, Iss. 2, pp. 685-709
Open Access | Times Cited: 22
Corporate Responses to the Coronavirus Crisis and their Impact on Electronic‐Word‐of‐Mouth and Trust Recovery: Evidence from Social Media
Yichuan Wang, Minhao Zhang, Shuyang Li, et al.
British Journal of Management (2021) Vol. 32, Iss. 4, pp. 1184-1202
Open Access | Times Cited: 53
Online service failure: antecedents, moderators and consequences
Mohd Adil, Mohd Sadiq, Charles Jebarajakirthy, et al.
Journal of Service Theory and Practice (2022) Vol. 32, Iss. 6, pp. 797-842
Closed Access | Times Cited: 35
Effects of service robots' anthropomorphism on consumers' attribution toward and forgiveness of service failure
Li Cheng
Journal of Consumer Behaviour (2022) Vol. 22, Iss. 1, pp. 67-81
Closed Access | Times Cited: 31
Revisiting the social commerce paradigm: the social commerce (SC) framework and a research agenda
Lai-Ying Leong, Teck-Soon Hew, Keng‐Boon Ooi, et al.
Internet Research (2023) Vol. 34, Iss. 4, pp. 1346-1393
Closed Access | Times Cited: 21
Why do Consumers Forgive Online Travel Agencies? A Multi-study Approach
Aman Kumar, Amit Shankar
Australasian Marketing Journal (AMJ) (2023)
Closed Access | Times Cited: 20
What drives customer engagement after a service failure? The moderating role of customer trust
Andreawan Honora, Wen‐Hai Chih, Jaime Ortiz
International Journal of Consumer Studies (2023) Vol. 47, Iss. 5, pp. 1714-1732
Closed Access | Times Cited: 19
Gaining customer engagement in social media recovery: the moderating roles of timeliness and personalization
Andreawan Honora, Kai-Yu Wang, Wen‐Hai Chih
Internet Research (2024)
Closed Access | Times Cited: 5
Buffering B2B service failure: The role of customer engagement
Sean Sands, Colin Campbell, Carla Ferraro, et al.
Industrial Marketing Management (2022) Vol. 103, pp. 47-60
Open Access | Times Cited: 24
Elevating B2B branding in a global context: Integrating existing literature and proposing a forward-thinking conceptual framework
Reza Marvi, Dongmei Zha, Pantea Foroudi
Industrial Marketing Management (2024) Vol. 120, pp. 247-272
Open Access | Times Cited: 5
Negative emotions’ impact on consumer satisfaction and loyalty due to failures in financial services: application of the affective-cognitive model
Alejandro J. Sottolichio, Héctor R. Ponce, G Cabezas
Academia Revista Latinoamericana de Administración (2025)
Closed Access
Boundary-breaking opportunities in service failure and recovery
Jeeshan Mirza, Yany Grégoire, Chatura Ranaweera, et al.
Journal of service management (2025)
Closed Access
Socially responsible cocreation in service recovery: the role of pride in prosocial compensation
Sarah Alhouti, Kristina K. Lindsey Hall, Andrew Kuo, et al.
European Journal of Marketing (2025)
Closed Access
Generation, susceptibility, and response regarding negativity: An in-depth analysis on negative online reviews
Nazan Colmekcioglu, Reza Marvi, Pantea Foroudi, et al.
Journal of Business Research (2022) Vol. 153, pp. 235-250
Open Access | Times Cited: 19
Impact of failure severity levels on satisfaction and behavior: from the perspectives of justice theory and regulatory focus theory
Sarabjit Kaur Sidhu, Fon Sim Ong, M.S. Balaji
Journal of Consumer Marketing (2023) Vol. 40, Iss. 4, pp. 535-547
Closed Access | Times Cited: 11
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