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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Customer responses to waits for online banking service delivery
Nathalie Demoulin, Souad Djelassi
International Journal of Retail & Distribution Management (2013) Vol. 41, Iss. 6, pp. 442-460
Closed Access | Times Cited: 42

Showing 1-25 of 42 citing articles:

A study on the impact of consumer risk perception and innovativeness on online shopping in India
Rakhi Thakur, Mala Srivastava
International Journal of Retail & Distribution Management (2015) Vol. 43, Iss. 2, pp. 148-166
Closed Access | Times Cited: 173
Understanding Customer Repurchase Intention in E-commerce: Role of Perceived Price, Delivery Quality, and Perceived Value
Asif Ali, Jaya Bhasin
Jindal Journal of Business Research (2019) Vol. 8, Iss. 2, pp. 142-157
Closed Access | Times Cited: 103
THE INFLUENCE OF PERCEIVED PRICE AND QUALITY OF DELIVERY ON ONLINE REPEAT PURCHASE INTENTION: THE EVIDENCE FROM VIETNAMESE PURCHASERS
Luc Phan Tan, Thu-Hang Le
Cogent Business & Management (2023) Vol. 10, Iss. 1
Open Access | Times Cited: 27
Factors influencing the consumers’ behavioural intention to use online food delivery service: Empirical evidence from Taiwan
Pei‐Hsuan Tsai, Chih‐Jou Chen, Wei‐Hung Hsiao, et al.
Journal of Retailing and Consumer Services (2023) Vol. 73, pp. 103329-103329
Closed Access | Times Cited: 26
The Effect of Delivery Time on Repurchase Behavior in Quick Commerce
Alice Harter, Lucas Stich, Martin Spann
Journal of Service Research (2024)
Open Access | Times Cited: 6
Challenging conventional wisdom: Positive waiting
Gerard Ryan, Gilda Hernández-Maskivker, Mireia Valverde, et al.
Tourism Management (2017) Vol. 64, pp. 64-72
Closed Access | Times Cited: 40
The effect of flight delay on customer loyalty intention: The moderating role of emotion regulation
Shanshi Li, Yawei Jiang, Bao Cheng, et al.
Journal of Hospitality and Tourism Management (2021) Vol. 47, pp. 72-83
Closed Access | Times Cited: 31
The clock is ticking—Or is it? Customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Delphine Caruelle, Line Lervik-Olsen, Anders Gustafsson
Journal of Retailing (2023) Vol. 99, Iss. 2, pp. 247-264
Open Access | Times Cited: 11
How waiting decisions are made: A comparison of restaurant waiting equity and behavioral intentions in physical and virtual queues
Elena Hwirim Jo, Oscar Hengxuan, Jinwon Kim
Journal of Hospitality and Tourism Management (2025) Vol. 63, pp. 140-152
Closed Access
E-WALLET SERVICE INNOVATION, SERVICE DELIVERY, AND CUSTOMER SATISFACTION ON CUSTOMER LOYALTY WITHIN SHOPEEPAY IN INDONESIA
Devona Valencia, Chrisanty Victoria Layman
Ultima Management Jurnal Ilmu Manajemen (2021) Vol. 13, Iss. 1, pp. 23-46
Open Access | Times Cited: 20
Multi-objective vaccine delivery problem considering low carbon and customer loss aversion
Xiufeng Li
Expert Systems with Applications (2023) Vol. 223, pp. 119870-119870
Closed Access | Times Cited: 6
Consumers’ satisfaction with online group buying – an incentive strategy
Shiu‐Wan Hung, Min-Jhih Cheng, Shiu-Chun Hsieh
International Journal of Retail & Distribution Management (2015) Vol. 43, Iss. 2, pp. 167-182
Closed Access | Times Cited: 18
The Impact of Service Quality on Business Performance in Qatar-Based Hotels: An Empirical Study
Girish K. Nair, Nidhi Choudhary
The Journal of Hospitality Financial Management (2016) Vol. 24, Iss. 1, pp. 47-67
Open Access | Times Cited: 17
Disentangling consumers’ negative reactions to impulse buying in the context of in-app purchase: Insights from the affect-behavior-cognition model
Zhao Hai-ping, Mengli Yu, Shaoxiong Fu, et al.
Electronic Commerce Research and Applications (2023) Vol. 62, pp. 101328-101328
Closed Access | Times Cited: 4
Impact of Service Quality on Business Performance in Hospitality Industries: An empirical study
Girish K. Nair
Journal of Tourism, Hospitality and Sports (2016) Vol. 17, pp. 10-28
Closed Access | Times Cited: 9
Understanding the process of meanings, materials, and competencies in adoption of mobile banking
Muhammad Naeem, Wilson Ozuem, Kerry E. Howell, et al.
Electronic Markets (2022) Vol. 32, Iss. 4, pp. 2445-2469
Open Access | Times Cited: 6
Optimizing Spare Battery Allocation in an Electric Vehicle Battery Swapping System
Michael Dreyfuss, Yahel Giat
(2017), pp. 38-46
Open Access | Times Cited: 9
PENGARUH TRANSAKSI PERBANKAN ELEKTRONIK (ELECTRONIC BANKING) TERHADAP KINERJA KEUANGAN ENTITAS PUBLIK PERBANKAN
Pradivta Alfatihah, B. Sundari
Jurnal Ilmiah Ekonomi Bisnis (2021) Vol. 26, Iss. 1, pp. 30-40
Open Access | Times Cited: 8
Electronic Debit Card Usage and their Impact on Profitability of Pakistan Banking Sector: ROA, Model
Sundas Rauf, Fu Qiang, Kaleem ullah Sajid
European Journal of Business and Management (2014) Vol. 6, Iss. 4, pp. 1-7
Closed Access | Times Cited: 5
Hands-off? Lessons from high-touch professionals about going virtual
Sarah Lord Ferguson, Claudia Smith, Jan Kietzmann
Business Horizons (2021) Vol. 65, Iss. 3, pp. 303-313
Open Access | Times Cited: 5
Internet Banking as Determinant of Pakistan Banking Sector Profitability: ROA & ROE Model
Sundas Rauf, Fu Qiang, Rashid Mehmood
European Journal of Business and Management (2014) Vol. 6, Iss. 1, pp. 107-114
Closed Access | Times Cited: 3
Allocation of scarce resources in a network with periodic deliveries and customer tolerable wait
Yahel Giat
Computers & Industrial Engineering (2021) Vol. 159, pp. 107462-107462
Closed Access | Times Cited: 4
Revisiting the Past to Understand the Current Debates on Service-Dominant Logic
Nivedita Bhanja, Garima Saxena
Services Marketing Quarterly (2021) Vol. 43, Iss. 2, pp. 240-255
Closed Access | Times Cited: 4
Determinants of Customers Satisfaction with Service Quality in selected Hospitality Outlets in Ondo State, Nigeria.
Adetola B.O, Faith Adeosun
International Journal of Research Publication and Reviews (2024) Vol. 5, Iss. 2, pp. 2600-2613
Open Access
THE EFFECT OF USE OF MOBILE BANKING, INTERNET BANKING AND CREDIT RATIO ON THE VALUE OF BANKING COMPANIES
Sarah Yuliarini, Monica Safira Sugiharto
Journal of Artificial Intelligence and Digital Economy (2024) Vol. 1, Iss. 4, pp. 10-20
Open Access
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