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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Consumer perceptions of service constellations: implications for service innovation
Allard C.R. van Riel, Giulia Calabretta, Paul H. Driessen, et al.
Journal of service management (2013) Vol. 24, Iss. 3, pp. 314-329
Open Access | Times Cited: 70

Showing 1-25 of 70 citing articles:

Customer loyalty: a review and future directions with a special focus on the hospitality industry
Jay Kandampully, Tingting Zhang, Anil Bilgihan
International Journal of Contemporary Hospitality Management (2015) Vol. 27, Iss. 3, pp. 379-414
Closed Access | Times Cited: 540
A systematic review of research on innovation in hospitality and tourism
Doris Omerzel Gomezelj
International Journal of Contemporary Hospitality Management (2016) Vol. 28, Iss. 3, pp. 516-558
Closed Access | Times Cited: 406
Customer-dominant logic: foundations and implications
Kristina Heinonen, Tore Strandvik
Journal of Services Marketing (2015) Vol. 29, Iss. 6/7, pp. 472-484
Closed Access | Times Cited: 298
Upframing Service Design and Innovation for Research Impact
Lia Patrício, Anders Gustafsson, Raymond P. Fisk
Journal of Service Research (2017) Vol. 21, Iss. 1, pp. 3-16
Closed Access | Times Cited: 212
Value fusion
Bart Larivière, Herm Joosten, Edward C. Malthouse, et al.
Journal of service management (2013) Vol. 24, Iss. 3, pp. 268-293
Open Access | Times Cited: 170
Network orchestration for value platform development
Helen Perks, Christian Kowalkowski, Lars Witell, et al.
Industrial Marketing Management (2017) Vol. 67, pp. 106-121
Open Access | Times Cited: 154
Data‐driven services marketing in a connected world
V. Kumar, Veena Chattaraman, Carmen Neghina, et al.
Journal of service management (2013) Vol. 24, Iss. 3, pp. 330-352
Closed Access | Times Cited: 108
Service Design for Value Networks: Enabling Value Cocreation Interactions in Healthcare
Lia Patrício, Nelson Pinho, Jorge Grenha Teixeira, et al.
Service Science (2018) Vol. 10, Iss. 1, pp. 76-97
Closed Access | Times Cited: 97
A multilevel consideration of service design conditions
Ingo Oswald Karpen, Gerda Gemser, Giulia Calabretta
Journal of Service Theory and Practice (2017) Vol. 27, Iss. 2, pp. 384-407
Closed Access | Times Cited: 89
Bringing Service Design to manufacturing companies: Integrating PSS and Service Design approaches
Nina Costa, Lia Patrício, Nicola Morelli, et al.
Design Studies (2017) Vol. 55, pp. 112-145
Closed Access | Times Cited: 84
Service innovation management in a modern economy: Insights on the interplay between firms’ innovative culture and project-level success factors
María Leticia Santos Vijande, José Ángel López Sánchez, Primitiva Pascual-Fernández, et al.
Technological Forecasting and Social Change (2021) Vol. 165, pp. 120562-120562
Open Access | Times Cited: 45
Value creation and destruction involving multiple public service organizations: a focus on frontline employees
Daniel Gyllenhammar, Erik Eriksson, Märit Löfgren
Public Management Review (2023), pp. 1-22
Open Access | Times Cited: 16
What causes imbalance in complex service networks? Evidence from a public health service
Katrien Verleye, Elina Jaakkola, Ian R. Hodgkinson, et al.
Journal of service management (2017) Vol. 28, Iss. 1, pp. 34-56
Open Access | Times Cited: 59
Key Skills for Crafting Customer Solutions Within an Ecosystem
Scott B. Friend, Avinash Malshe
Journal of Service Research (2015) Vol. 19, Iss. 2, pp. 174-191
Closed Access | Times Cited: 45
Healthcare service users as resource integrators: investigating factors influencing the co-creation of value at individual, dyadic and systemic levels
Justine Virlée, Wafa Hammedi, Allard C.R. van Riel
Journal of Service Theory and Practice (2020) Vol. 30, Iss. 3, pp. 277-306
Closed Access | Times Cited: 34
The role of marketing in today's enterprises
Jochen Wirtz, Sven Tuzovic, Volker G. Kuppelwieser
Journal of service management (2014) Vol. 25, Iss. 2, pp. 171-194
Open Access | Times Cited: 37
Organizing for inter-organizational learning in service networks
Jean-Paul Peronard, Jacob Brix
The Learning Organization (2018) Vol. 26, Iss. 3, pp. 276-288
Open Access | Times Cited: 36
Beyond reciprocal: the role of platforms in diffusing data value across multiple stakeholders
Edward C. Malthouse, Alexander Buoye, Nathaniel D. Line, et al.
Journal of service management (2019) Vol. 30, Iss. 4, pp. 507-518
Open Access | Times Cited: 33
A framework for sustainable service system configuration
Allard C.R. van Riel, Jie J. Zhang, Lee Phillip McGinnis, et al.
Journal of service management (2019) Vol. 30, Iss. 3, pp. 349-368
Closed Access | Times Cited: 30
Broadening the understanding of the role of consumer services in the circular economy: Toward a conceptualization of value creation processes
Jean-Paul Peronard, Anne Gammelgaard Ballantyne
Journal of Cleaner Production (2019) Vol. 239, pp. 118010-118010
Open Access | Times Cited: 30
Merging Systems Thinking with Entrepreneurship: Shifting Students’ Mindsets towards Crafting a More Sustainable Future
Matthew Lynch, Gunnar Andersson, Frode Ramstad Johansen
Sustainability (2021) Vol. 13, Iss. 9, pp. 4946-4946
Open Access | Times Cited: 25
Evaluating customer-perceived service quality in business management education in India
Koushiki Choudhury
Asia Pacific Journal of Marketing and Logistics (2015) Vol. 27, Iss. 2, pp. 208-225
Closed Access | Times Cited: 30
Creating innovation that drives authenticity
Timothy L. Keiningham, Zeya He, Bas Hillebrand, et al.
Journal of service management (2019) Vol. 30, Iss. 3, pp. 369-391
Open Access | Times Cited: 29
Adaptation and diffusion of renovations: The case of the paleo diet
Burçak Ertimur, Steven Chen
Journal of Business Research (2019) Vol. 116, pp. 572-580
Closed Access | Times Cited: 26
A patent-based approach for the identification of technology-based service opportunities
Chulhyun Kim, Hakyeon Lee
Computers & Industrial Engineering (2020) Vol. 144, pp. 106464-106464
Closed Access | Times Cited: 25
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