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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Emotion display rules at work in the global service economy: the special case of the customer
Alicia A. Grandey, Anat Rafaeli, Shy Ravid, et al.
Journal of service management (2010) Vol. 21, Iss. 3, pp. 388-412
Closed Access | Times Cited: 137

Showing 1-25 of 137 citing articles:

Emotional Labor at a Crossroads: Where Do We Go from Here?
Alicia A. Grandey, Allison S. Gabriel
Annual Review of Organizational Psychology and Organizational Behavior (2015) Vol. 2, Iss. 1, pp. 323-349
Closed Access | Times Cited: 509
The state of the heart: Emotional labor as emotion regulation reviewed and revised.
Alicia A. Grandey, Robert C. Melloy
Journal of Occupational Health Psychology (2017) Vol. 22, Iss. 3, pp. 407-422
Closed Access | Times Cited: 391
Exploring the Nature of Power Distance
Michael Daniels, Gary J. Greguras
Journal of Management (2014) Vol. 40, Iss. 5, pp. 1202-1229
Closed Access | Times Cited: 296
Sensemaking and emotion in organizations
Sally Maitlis, Timothy J. Vogus, Thomas B. Lawrence
Organizational Psychology Review (2013) Vol. 3, Iss. 3, pp. 222-247
Closed Access | Times Cited: 277
Exploring public perceptions of the COVID-19 vaccine online from a cultural perspective: Semantic network analysis of two social media platforms in the United States and China
Chen Luo, Anfan Chen, Botao Cui, et al.
Telematics and Informatics (2021) Vol. 65, pp. 101712-101712
Open Access | Times Cited: 115
COMPARATIVE ANALYSIS OF WORKFORCE EFFICIENCY, CUSTOMER ENGAGEMENT, AND RISK MANAGEMENT STRATEGIES: LESSONS FROM NIGERIA AND THE USA
Zainab Efe Egieya, Anwuli Nkemchor Obiki-Osafiele, Uneku Ikwue, et al.
International Journal of Management & Entrepreneurship Research (2024) Vol. 6, Iss. 2, pp. 439-450
Open Access | Times Cited: 23
When customers exhibit verbal aggression, employees pay cognitive costs.
Anat Rafaeli, Amir Erez, Shy Ravid, et al.
Journal of Applied Psychology (2012) Vol. 97, Iss. 5, pp. 931-950
Closed Access | Times Cited: 197
Effects of perceived employee emotional competence on customer satisfaction and loyalty
Cécile Delcourt, Dwayne D. Gremler, Allard C.R. van Riel, et al.
Journal of service management (2013) Vol. 24, Iss. 1, pp. 5-24
Open Access | Times Cited: 153
The interpersonal effects of emotion intensity in customer service: Perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfaction
Arik Cheshin, Adi Amit, Gerben A. van Kleef
Organizational Behavior and Human Decision Processes (2017) Vol. 144, pp. 97-111
Open Access | Times Cited: 135
The effect of customer incivility on service employees’ customer orientation through double-mediation of surface acting and emotional exhaustion
Won‐Moo Hur, Tae Won Moon, Su-Jin Han
Journal of Service Theory and Practice (2015) Vol. 25, Iss. 4, pp. 394-413
Closed Access | Times Cited: 126
Understanding emotional display rules at work and outside of work: The effects of country and gender
Christina M. Moran, James M. Diefendorff, Gary J. Greguras
Motivation and Emotion (2012) Vol. 37, Iss. 2, pp. 323-334
Closed Access | Times Cited: 126
Show me The Money! do Financial Rewards for Performance Enhance or Undermine The Satisfaction from Emotional Labor?
Alicia A. Grandey, Nai‐Wen Chi, Jennifer A. Diamond
Personnel Psychology (2013) Vol. 66, Iss. 3, pp. 569-612
Closed Access | Times Cited: 121
Differences in Emotional Labor Across Cultures: A Comparison of Chinese and U.S. Service Workers
Joseph A. Allen, James M. Diefendorff, Yufeng Ma
Journal of Business and Psychology (2013) Vol. 29, Iss. 1, pp. 21-35
Closed Access | Times Cited: 121
Managing service employees: literature review, expert opinions, and research directions
Jochen Wirtz, Christina Jerger
Service Industries Journal (2016) Vol. 36, Iss. 15-16, pp. 757-788
Closed Access | Times Cited: 121
The moderating role of perceived organizational support on the relationship between emotional labor and job-related outcomes
Won‐Moo Hur, Su-Jin Han, Jeong‐Ju Yoo, et al.
Management Decision (2015) Vol. 53, Iss. 3, pp. 605-624
Closed Access | Times Cited: 105
The Social Dimension of Service Interactions
Alexander P. Henkel, Johannes Boegershausen, Anat Rafaeli, et al.
Journal of Service Research (2017) Vol. 20, Iss. 2, pp. 120-134
Closed Access | Times Cited: 98
The power of head tilts: gender and cultural differences of perceived human vs human-like robot smile in service
Chung-En Yu, Henrique Fátima Boyol Ngan
Tourism Review (2019) Vol. 74, Iss. 3, pp. 428-442
Closed Access | Times Cited: 97
Sticks and stones can break my bones but words can also hurt me: The relationship between customer verbal aggression and employee incivility.
David Douglas Walker, Danielle D. van Jaarsveld, Daniel P. Skarlicki
Journal of Applied Psychology (2016) Vol. 102, Iss. 2, pp. 163-179
Closed Access | Times Cited: 96
The Role of Affect Climate in Organizational Effectiveness
Michael R. Parke, Myeong‐Gu Seo
Academy of Management Review (2016) Vol. 42, Iss. 2, pp. 334-360
Closed Access | Times Cited: 92
When fellow customers behave badly: Witness reactions to employee mistreatment by customers.
M. Sandy Hershcovis, Namita Bhatnagar
Journal of Applied Psychology (2017) Vol. 102, Iss. 11, pp. 1528-1544
Closed Access | Times Cited: 92
Editorial: The Social Nature of Emotions
Gerben A. van Kleef, Arik Cheshin, Agneta H. Fischer, et al.
Frontiers in Psychology (2016) Vol. 7
Open Access | Times Cited: 89
Half human, half machine – augmenting service employees with AI for interpersonal emotion regulation
Alexander P. Henkel, Stefano Bromuri, Deniz İren, et al.
Journal of service management (2020) Vol. 31, Iss. 2, pp. 247-265
Open Access | Times Cited: 83
The acceleration of emotional labor research: Navigating the past and steering toward the future
Allison S. Gabriel, James M. Diefendorff, Alicia A. Grandey
Personnel Psychology (2023) Vol. 76, Iss. 2, pp. 511-545
Closed Access | Times Cited: 29
Others' anger makes people work harder not smarter: The effect of observing anger and sarcasm on creative and analytic thinking.
Ella Miron‐Spektor, Dorit Efrat‐Treister, Anat Rafaeli, et al.
Journal of Applied Psychology (2011) Vol. 96, Iss. 5, pp. 1065-1075
Closed Access | Times Cited: 90
A cross-cultural study on emotion expression and the learning of social norms
Shlomo Hareli, Konstantinos Kafetsios, Ursula Heß
Frontiers in Psychology (2015) Vol. 6
Open Access | Times Cited: 89
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