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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Salesperson's listening ability as an antecedent to relationship selling
Tanya Drollinger, Lucette B. Comer
Journal of Business and Industrial Marketing (2013) Vol. 28, Iss. 1, pp. 50-59
Closed Access | Times Cited: 99

Showing 1-25 of 99 citing articles:

What is Smart for Retailing?
Eleonora Pantano, Harry Timmermans
Procedia Environmental Sciences (2014) Vol. 22, pp. 101-107
Open Access | Times Cited: 225
The Power of Listening at Work
Avraham N. Kluger, Guy Itzchakov
Annual Review of Organizational Psychology and Organizational Behavior (2021) Vol. 9, Iss. 1, pp. 121-146
Closed Access | Times Cited: 103
Effect of employee empathy on customer satisfaction and loyalty during employee–customer interactions: The mediating role of customer affective commitment and perceived service quality
Waseem Bahadur, Saira Aziz, Salman Zulfiqar
Cogent Business & Management (2018) Vol. 5, Iss. 1, pp. 1491780-1491780
Open Access | Times Cited: 103
Sales communication competence in international B2B solution selling
Jonna Koponen, Saara Julkunen, Akiko Asai
Industrial Marketing Management (2019) Vol. 82, pp. 238-252
Open Access | Times Cited: 92
Building customer relationships while achieving sales performance results: Is listening the holy grail of sales?
Omar S. Itani, Emily A. Goad, Fernando Jaramillo
Journal of Business Research (2019) Vol. 102, pp. 120-130
Closed Access | Times Cited: 89
Empathy for service: benefits, unintended consequences, and future research agenda
Liliana L. Bove
Journal of Services Marketing (2019) Vol. 33, Iss. 1, pp. 31-43
Closed Access | Times Cited: 81
Exploring the forms of sociality mediated by innovative technologies in retail settings
Eleonora Pantano, Alessandro Gandini
Computers in Human Behavior (2017) Vol. 77, pp. 367-373
Open Access | Times Cited: 80
Investigating the Effect of Employee Empathy on Service Loyalty: The Mediating Role of Trust in and Satisfaction with a Service Employee
Waseem Bahadur, Ali Khan, Ahsan Ali, et al.
Journal of Relationship Marketing (2019) Vol. 19, Iss. 3, pp. 229-252
Closed Access | Times Cited: 71
The effects of empathy and listening of salespeople on relationship quality in the retail banking industry
Omar S. Itani, Aniefre Eddie Inyang
International Journal of Bank Marketing (2015) Vol. 33, Iss. 6, pp. 692-716
Closed Access | Times Cited: 67
From Listening to Leading: Toward an Understanding of Supervisor Listening Within the Framework of Leader-Member Exchange Theory
Karina J. Lloyd, Diana Boer, Sven C. Voelpel
International Journal of Business Communication (2015) Vol. 54, Iss. 4, pp. 431-451
Closed Access | Times Cited: 66
Digital or human touchpoints? Insights from consumer-facing in-store services
Virginia Vannucci, Eleonora Pantano
Information Technology and People (2019) Vol. 33, Iss. 1, pp. 296-310
Open Access | Times Cited: 63
B2B purchase engagement: Examining the key drivers and outcomes in professional services
Munyaradzi W. Nyadzayo, Riza Casidy, Park Thaichon
Industrial Marketing Management (2019) Vol. 85, pp. 197-208
Open Access | Times Cited: 55
AI Recommendation Service Acceptance: Assessing the Effects of Perceived Empathy and Need for Cognition
Namhee Yoon, Ha Kyung Lee
Journal of theoretical and applied electronic commerce research (2021) Vol. 16, Iss. 5, pp. 1912-1928
Open Access | Times Cited: 43
Listening in Organizations: A Synthesis and Future Agenda
Jeffrey Yip, Colin M. Fisher
Academy of Management Annals (2022) Vol. 16, Iss. 2, pp. 657-679
Open Access | Times Cited: 32
Customer advocacy and brand loyalty: the mediating roles of brand relationship quality and trust
Emmanuel Silva Quaye, Cleopatra Taoana, Russell Abratt, et al.
Journal of Brand Management (2022) Vol. 29, Iss. 4, pp. 363-382
Closed Access | Times Cited: 29
The influence of sales force technology use on outcome performance
Sergio Román, Rocío Rodriguez
Journal of Business and Industrial Marketing (2015) Vol. 30, Iss. 6, pp. 771-783
Closed Access | Times Cited: 63
Value quantification capabilities in industrial markets
Andreas Hinterhuber
Journal of Business Research (2017) Vol. 76, pp. 163-178
Closed Access | Times Cited: 56
Does avoidance‐attachment style attenuate the benefits of being listened to?
Dotan R. Castro, Avraham N. Kluger, Guy Itzchakov
European Journal of Social Psychology (2016) Vol. 46, Iss. 6, pp. 762-775
Closed Access | Times Cited: 54
Can holding a stick improve listening at work? The effect of Listening Circles on employees’ emotions and cognitions
Guy Itzchakov, Avraham N. Kluger
European Journal of Work and Organizational Psychology (2017) Vol. 26, Iss. 5, pp. 663-676
Closed Access | Times Cited: 54
Adding services to product-based portfolios
Daniel Kindström, Christian Kowalkowski, Thomas G. Brashear
Journal of service management (2015) Vol. 26, Iss. 3, pp. 372-393
Open Access | Times Cited: 52
Frontline employees' performance in the financial services industry: the significance of trust, empathy and consumer orientation
Basharat Raza, Sylvie St‐Onge, Muhammad Ali
International Journal of Bank Marketing (2023) Vol. 41, Iss. 3, pp. 527-549
Closed Access | Times Cited: 15
A Meta-analytic Systematic Review and Theory of the Effects of Perceived Listening on Work Outcomes
Avraham N. Kluger, Michal Lehmann, Herman Aguinis, et al.
Journal of Business and Psychology (2023) Vol. 39, Iss. 2, pp. 295-344
Open Access | Times Cited: 14
Customer query handling in sales interactions
Sunil Kumar Singh, Detelina Marinova, Jagdip Singh, et al.
Journal of the Academy of Marketing Science (2017) Vol. 46, Iss. 5, pp. 837-856
Closed Access | Times Cited: 41
Listening is Listening is Listening: Employees’ Perception of Listening as a Holistic Phenomenon
Liora Lipetz, Avraham N. Kluger, Graham D. Bodie
International Journal of Listening (2018) Vol. 34, Iss. 2, pp. 71-96
Closed Access | Times Cited: 39
The importance of customer’s perception of salesperson’s empathy in selling
Duleep Delpechitre, Brian N. Rutherford, Lucette B. Comer
Journal of Business and Industrial Marketing (2018) Vol. 34, Iss. 2, pp. 374-388
Closed Access | Times Cited: 38
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