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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Competitive advantage, knowledge and relationship marketing: where, what and how?
Nikolaos Tzokas, Michael Saren
Journal of Business and Industrial Marketing (2004) Vol. 19, Iss. 2, pp. 124-135
Closed Access | Times Cited: 141

Showing 1-25 of 141 citing articles:

A stakeholder perspective of the value proposition concept
Pennie Frow, Adrian Payne
European Journal of Marketing (2011) Vol. 45, Iss. 1/2, pp. 223-240
Closed Access | Times Cited: 397
Value propositions as communication practice: Taking a wider view
David Ballantyne, Pennie Frow, Richard J. Varey, et al.
Industrial Marketing Management (2010) Vol. 40, Iss. 2, pp. 202-210
Closed Access | Times Cited: 388
Gaining customer knowledge through analytical CRM
Mark Xu, John N. Walton
Industrial Management & Data Systems (2005) Vol. 105, Iss. 7, pp. 955-971
Closed Access | Times Cited: 335
Customer knowledge management, innovation capability and business performance: a case study of the banking industry
Nastaran Taherparvar, Reza Esmaeilpour, Mohammad Dostar
Journal of Knowledge Management (2014) Vol. 18, Iss. 3, pp. 591-610
Closed Access | Times Cited: 194
Innovation performance: The effect of knowledge-based dynamic capabilities in cross-country innovation ecosystems
Jeandri Robertson, Albert Caruana, Caitlin Ferreira
International Business Review (2021) Vol. 32, Iss. 2, pp. 101866-101866
Open Access | Times Cited: 109
Salesperson Empathy and Listening: Impact on Relationship Outcomes
Praveen Aggarwal, Stephen B. Castleberry, Rick E. Ridnour, et al.
The Journal of Marketing Theory and Practice (2005) Vol. 13, Iss. 3, pp. 16-31
Closed Access | Times Cited: 175
Customer relationship management as a business process
Douglas M. Lambert
Journal of Business and Industrial Marketing (2009) Vol. 25, Iss. 1, pp. 4-17
Closed Access | Times Cited: 172
A relationship-management assessment tool: Questioning, identifying, and prioritizing critical aspects of customer relationships
Adam Lindgreen, Roger Palmer, Joëlle Vanhamme, et al.
Industrial Marketing Management (2005) Vol. 35, Iss. 1, pp. 57-71
Open Access | Times Cited: 172
Knowledge Management and Competitive Advantage
Ailar Rahimli
Information and Knowledge Management (2012) Vol. 2, Iss. 7, pp. 37-43
Closed Access | Times Cited: 133
Moderators affecting the relationship between coopetition and company performance
James M. Crick
Journal of Business and Industrial Marketing (2019) Vol. 34, Iss. 2, pp. 518-531
Open Access | Times Cited: 79
The dark side of coopetition: when collaborating with competitors is harmful for company performance
James M. Crick
Journal of Business and Industrial Marketing (2019) Vol. 35, Iss. 2, pp. 318-337
Open Access | Times Cited: 76
Customer Knowledge Management Competence: Towards a Theoretical Framework
Minna Rollins, Aino Halinen
(2005), pp. 240a-240a
Closed Access | Times Cited: 145
Online branding strategies of UK fashion retailers
Jennifer Rowley
Internet Research (2009) Vol. 19, Iss. 3, pp. 348-369
Closed Access | Times Cited: 116
Relationship Marketing in 2015:
Audrey Bonnemaizon, Bernard Covà, Marie-Claude Louyot
European Management Journal (2007) Vol. 25, Iss. 1, pp. 50-59
Closed Access | Times Cited: 107
Return on relationships: conceptual understanding and measurement of mutual gains from relational business engagements
Christian Grönroos, Pekka Helle
Journal of Business and Industrial Marketing (2012) Vol. 27, Iss. 5, pp. 344-359
Closed Access | Times Cited: 84
Impact of globalization
Gabriel Baffour Awuah, Mohamed Amal
European Business Review (2011) Vol. 23, Iss. 1, pp. 120-132
Closed Access | Times Cited: 81
Role of knowledge management and analytical CRM in business: data mining based framework
Jayanthi Ranjan, Vishal Bhatnagar
The Learning Organization (2011) Vol. 18, Iss. 2, pp. 131-148
Closed Access | Times Cited: 77
Strategic Customer Management: Integrating Relationship Marketing and CRM
Adrian Payne, Pennie Frow
(2013)
Closed Access | Times Cited: 65
Relationality in the service logic of value creation
Mary Anne Fitzpatrick, Richard J. Varey, Christian Grönroos, et al.
Journal of Services Marketing (2015) Vol. 29, Iss. 6/7, pp. 463-471
Closed Access | Times Cited: 61
Co-production and self-service: The application of Service-Dominant Logic
Toni Hilton, Tim Hughes
Journal of Marketing Management (2012) Vol. 29, Iss. 7-8, pp. 861-881
Closed Access | Times Cited: 59
Using external knowledge to improve organizational innovativeness: understanding the knowledge leveraging process
Xinchun Wang, Dennis B. Arnett, Limin Hou
Journal of Business and Industrial Marketing (2016) Vol. 31, Iss. 2, pp. 164-173
Closed Access | Times Cited: 55
Integration, knowledge creation and B2B governance: The role of resource hierarchies in financial performance
F. Gérard Adams, Kenneth W. Graham
Industrial Marketing Management (2016) Vol. 63, pp. 179-191
Closed Access | Times Cited: 48
Knowledge creation in complex inter-organizational arrangements: understanding the barriers and enablers of university-industry knowledge creation in science-based cooperation
Adrian Tootell, Elias Kyriazis, Jon Billsberry, et al.
Journal of Knowledge Management (2020) Vol. 25, Iss. 4, pp. 743-769
Closed Access | Times Cited: 41
Partnering paradigms? Knowledge management and relationship marketing
Jennifer Rowley
Industrial Management & Data Systems (2004) Vol. 104, Iss. 2, pp. 149-157
Closed Access | Times Cited: 92
An interaction and networks approach to developing sustainable organizations
Annmarie Ryan, Ingrid Kajzer Mitchell, Sofia Daskou
Journal of Organizational Change Management (2012) Vol. 25, Iss. 4, pp. 578-594
Closed Access | Times Cited: 57
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