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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

The Impact of Waiting in Line on Consumers
Jean‐Charles Chebat, Pierre Filiatrault
International Journal of Bank Marketing (1993) Vol. 11, Iss. 2, pp. 35-40
Closed Access | Times Cited: 64

Showing 1-25 of 64 citing articles:

Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality
Pratibha A. Dabholkar
International Journal of Research in Marketing (1996) Vol. 13, Iss. 1, pp. 29-51
Closed Access | Times Cited: 1599
How emotions mediate the effects of perceived justice on loyalty in service recovery situations: an empirical study
Jean‐Charles Chebat, Witold Slusarczyk
Journal of Business Research (2003) Vol. 58, Iss. 5, pp. 664-673
Closed Access | Times Cited: 668
Effects of perceived service fairness on emotions, and behavioral intentions in restaurants
Young Namkung, Soo Cheong Jang
European Journal of Marketing (2010) Vol. 44, Iss. 9/10, pp. 1233-1259
Closed Access | Times Cited: 215
E‐scapes: The electronic physical environment and service tangibility
Stephen K. Koernig
Psychology and Marketing (2003) Vol. 20, Iss. 2, pp. 151-167
Closed Access | Times Cited: 154
Waiting time delays and customer satisfaction in supermarkets
Gail Tom, Sinead Lucey
Journal of Services Marketing (1995) Vol. 9, Iss. 5, pp. 20-29
Closed Access | Times Cited: 152
Interactive Effects of Musical and Visual Cues on Time Perception: An Application to Waiting Lines in Banks
Jean‐Charles Chebat, Claire Gélinas‐Chebat, Pierre Filiatrault
Perceptual and Motor Skills (1993) Vol. 77, Iss. 3, pp. 995-1020
Closed Access | Times Cited: 121
A framework for evaluating the customer wait experience
Kelly A. McGuire, Sheryl E. Kimes, Michael Lynn, et al.
Journal of service management (2010) Vol. 21, Iss. 3, pp. 269-290
Open Access | Times Cited: 88
Making the Wait Worthwhile: Experiments on the Effect of Queueing on Consumption
Sezer Ülkü, Chris Hydock, Shiliang Cui
Management Science (2019) Vol. 66, Iss. 3, pp. 1149-1171
Closed Access | Times Cited: 60
Culture and consumer responses to web download time: a four-continent study of mono and polychronism
Gregory M. Rose, Roberto Evaristo, Detmar W. Straub
IEEE Transactions on Engineering Management (2003) Vol. 50, Iss. 1, pp. 31-44
Closed Access | Times Cited: 112
Waiting: integrating social and psychological perspectives in operations management
Winter Nie
Omega (2000) Vol. 28, Iss. 6, pp. 611-629
Closed Access | Times Cited: 108
Perceived service encounter pace and customer satisfaction
Breffni M. Noone, Sheryl E. Kimes, Anna S. Mattila, et al.
Journal of service management (2009) Vol. 20, Iss. 4, pp. 380-403
Closed Access | Times Cited: 85
Achieving sustainable customer loyalty in airports: The role of waiting time satisfaction and self-service technologies
Yusuf Ayodeji, Husam Rjoub, Hale Özgit
Technology in Society (2022) Vol. 72, pp. 102106-102106
Closed Access | Times Cited: 23
A Field Study Investigating the Effect of Waiting Time on Customer Satisfaction
Gail Tom, Sinead Lucey
The Journal of Psychology (1997) Vol. 131, Iss. 6, pp. 655-660
Closed Access | Times Cited: 91
On‐line waiting: The role of download time and other important predictors on attitude toward e‐retailers
Gregory M. Rose, Matthew L. Meuter, James M. Curran
Psychology and Marketing (2004) Vol. 22, Iss. 2, pp. 127-151
Closed Access | Times Cited: 77
Music, scent and time preferences for waiting lines
John McDonnell
International Journal of Bank Marketing (2007) Vol. 25, Iss. 4, pp. 223-237
Open Access | Times Cited: 70
Priority queues: Where social justice and equity collide
Matthew Alexander, Andrew MacLaren, Kevin D. O’Gorman, et al.
Tourism Management (2011) Vol. 33, Iss. 4, pp. 875-884
Closed Access | Times Cited: 53
“It was not that long!”: The effects of the in-store TV screen content and consumers emotions on consumer waiting perception
Adilson Borges, Márcia Maurer Herter, Jean‐Charles Chebat
Journal of Retailing and Consumer Services (2014) Vol. 22, pp. 96-106
Closed Access | Times Cited: 47
Effect of Loading Symbol of Online Video on Perception of Waiting Time
Woojoo Kim, Shuping Xiong, Zhuoqian Liang
International Journal of Human-Computer Interaction (2017) Vol. 33, Iss. 12, pp. 1001-1009
Closed Access | Times Cited: 41
When More Is Less: Field Evidence on Unintended Consequences of Multitasking
Paulo Góes, Noyan Ilk, Mingfeng Lin, et al.
Management Science (2017) Vol. 64, Iss. 7, pp. 3033-3054
Closed Access | Times Cited: 35
Waiting in line for online services: a qualitative study of the user's perspective
Gerard Ryan, Mireia Valverde
Information Systems Journal (2006) Vol. 16, Iss. 2, pp. 181-211
Closed Access | Times Cited: 48
Consumer service and loyalty in Spanish grocery store retailing: an empirical study
Arturo Molina, Víctor Javier Mangas Martín, Jesús Santos del Cerro, et al.
International Journal of Consumer Studies (2009) Vol. 33, Iss. 4, pp. 477-485
Closed Access | Times Cited: 41
Impact of process change on customer perception of waiting time: a field study
Wenhong Luo, Matthew J. Liberatore, Robert L. Nydick, et al.
Omega (2003) Vol. 32, Iss. 1, pp. 77-83
Closed Access | Times Cited: 48
A refined view of download time impacts on e‐consumer attitudes and patronage intentions toward e‐retailers
Gregory M. Rose, John Lees, Matthew L. Meuter
The International Journal on Media Management (2001) Vol. 3, Iss. 2, pp. 105-111
Closed Access | Times Cited: 43
Waiting for service on the internet
Gerard Ryan, Mireia Valverde
Internet Research (2005) Vol. 15, Iss. 2, pp. 220-240
Closed Access | Times Cited: 40
The waiting experience and consumer perception of service quality in outpatient clinics
Stefanie De Man, Darline Vandaele, Paul Gemmel
RePEc: Research Papers in Economics (2004)
Closed Access | Times Cited: 39
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