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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

The moderating role of perceived risk in loyalty intentions: an investigation in a service context
Jackie L.M. Tam
Marketing Intelligence & Planning (2012) Vol. 30, Iss. 1, pp. 33-52
Closed Access | Times Cited: 91

Showing 1-25 of 91 citing articles:

The Relationship between Customer Satisfaction and Customer Trust on Customer Loyalty
Vithya Leninkumar
International Journal of Academic Research in Business and Social Sciences (2017) Vol. 7, Iss. 4
Open Access | Times Cited: 306
The influence of e-banking service quality on customer loyalty
Amit Shankar, Charles Jebarajakirthy
International Journal of Bank Marketing (2019) Vol. 37, Iss. 5, pp. 1119-1142
Closed Access | Times Cited: 278
Understanding consumers’ willingness to use ride-sharing services: The roles of perceived value and perceived risk
Yu Wang, Jibao Gu, Shanyong Wang, et al.
Transportation Research Part C Emerging Technologies (2019) Vol. 105, pp. 504-519
Closed Access | Times Cited: 251
The influence of perceived product quality, relative price and risk on customer value and willingness to buy: a study of private label merchandise
Justin Beneke, Ryan Flynn, Tamsin Greig, et al.
Journal of Product & Brand Management (2013) Vol. 22, Iss. 3, pp. 218-228
Closed Access | Times Cited: 237
Examining the Customer Experience of Using Banking Chatbots and Its Impact on Brand Love: The Moderating Role of Perceived Risk
Jay Trivedi
Journal of Internet Commerce (2019) Vol. 18, Iss. 1, pp. 91-111
Closed Access | Times Cited: 235
A risk worth taking: Perceived risk as moderator of satisfaction, loyalty, and willingness-to-pay premium price
Riza Casidy, Walter Wymer
Journal of Retailing and Consumer Services (2016) Vol. 32, pp. 189-197
Closed Access | Times Cited: 197
The Impact of Brand Prestige on Trust, Perceived Risk, Satisfaction, and Loyalty in Upscale Restaurants
Naeyhun Jin, Nathaniel D. Line, Jerusalem Merkebu
Journal of Hospitality Marketing & Management (2015) Vol. 25, Iss. 5, pp. 523-546
Closed Access | Times Cited: 181
Perceived quality, perceived risk and customer trust affecting customer loyalty of environmentally friendly electronics products
Lalinthorn Marakanon, Vinai Panjakajornsak
Kasetsart Journal of Social Sciences (2017) Vol. 38, Iss. 1, pp. 24-30
Open Access | Times Cited: 181
Tourist risk perceptions and revisit intention: A critical review of literature
Md. Kamrul Hasan, Ahmed Rageh Ismail, Md. Faridul Islam
Cogent Business & Management (2017) Vol. 4, Iss. 1, pp. 1412874-1412874
Open Access | Times Cited: 158
Relationships between technology attachment, experiential relationship quality, experiential risk and experiential sharing intentions in a smart hotel
Hung‐Che Wu, Ching‐Chan Cheng
Journal of Hospitality and Tourism Management (2018) Vol. 37, pp. 42-58
Closed Access | Times Cited: 130
The antecedents of tourist attitudes to revisit and revisit intentions for coastal tourism
Md. Kamrul Hasan, Shamsul Kamariah Abdullah, Tek Yew Lew, et al.
International Journal of Culture Tourism and Hospitality Research (2019) Vol. 13, Iss. 2, pp. 218-234
Closed Access | Times Cited: 110
The antecedents of satisfaction and revisit intentions for full-service restaurants
Veljko Marinković, Vladimir Senić, Danijela Ivkov, et al.
Marketing Intelligence & Planning (2014) Vol. 32, Iss. 3, pp. 311-327
Closed Access | Times Cited: 96
Thai street food in the fast growing global food tourism industry: Preference and behaviors of food tourists
Yoksamon Jeaheng, Heesup Han
Journal of Hospitality and Tourism Management (2020) Vol. 45, pp. 641-655
Closed Access | Times Cited: 86
Cognitive Chatbot for Personalised Contextual Customer Service: Behind the Scene and beyond the Hype
Rajat Kumar Behera, Pradip Kumar Bala, Arghya Ray
Information Systems Frontiers (2021) Vol. 26, Iss. 3, pp. 899-919
Closed Access | Times Cited: 78
Facilitating retail customers’ use of AI-based virtual assistants: A meta-analysis
Markus Blut, Nancy V. Wünderlich, Christian Brock
Journal of Retailing (2024) Vol. 100, Iss. 2, pp. 293-315
Open Access | Times Cited: 13
The development of a consumer value proposition of private label brands and the application thereof in a South African retail context
Justin Beneke, Stephen Carter
Journal of Retailing and Consumer Services (2015) Vol. 25, pp. 22-35
Closed Access | Times Cited: 87
Shopping centre customer service: creating customer satisfaction and loyalty
Emel Kursunluoglu
Marketing Intelligence & Planning (2014) Vol. 32, Iss. 4, pp. 528-548
Closed Access | Times Cited: 76
The Antecedents of Customer Loyalty for Broadband Services: The Role of Service Quality, Emotional Satisfaction and Corporate Image
Apostolos Giovanis, Dimitris Zondiros, Πέτρος Τομάρας
Procedia - Social and Behavioral Sciences (2014) Vol. 148, pp. 236-244
Open Access | Times Cited: 70
A retrospective evaluation of Marketing Intelligence and Planning: 1983–2019
Naveen Donthu, Satish Kumar, Nitesh Pandey
Marketing Intelligence & Planning (2020) Vol. 39, Iss. 1, pp. 48-73
Closed Access | Times Cited: 69
The role of customer intimacy in increasing Islamic bank customer loyalty in using e-banking and m-banking
Dipa Mulia, Hardius Usman, Novia Budi Parwanto
Journal of Islamic marketing (2020) Vol. 12, Iss. 6, pp. 1097-1123
Closed Access | Times Cited: 66
QR code m-payment from a customer experience perspective
Berrin Arzu Eren
Journal of Financial Services Marketing (2022) Vol. 29, Iss. 1, pp. 106-121
Open Access | Times Cited: 28
CSR, relationship quality, loyalty and psychological connection in sports
Munyaradzi W. Nyadzayo, Civilai Leckie, Heath McDonald
Marketing Intelligence & Planning (2016) Vol. 34, Iss. 6, pp. 883-898
Closed Access | Times Cited: 48
Impact of customer trust toward loyalty: the mediating role of perceived usefulness and satisfaction
Anshar Daud, Naili Farida, Andriyansah Andriyansah, et al.
Journal of Business & Retail Management Research (2018) Vol. 13, Iss. 02
Open Access | Times Cited: 48
Augmenting bank service quality dimensions: moderation of perceived trust and perceived risk
Abhijeet Biswas, Deepak Jaiswal, Rishi Kant
International Journal of Productivity and Performance Management (2021) Vol. 72, Iss. 2, pp. 469-490
Closed Access | Times Cited: 39
Towards better interaction between salespeople and consumers: the role of virtual recommendation agent
Sihem Ben Saad, Fatma Choura
European Journal of Marketing (2022) Vol. 57, Iss. 3, pp. 858-903
Closed Access | Times Cited: 24
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