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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Understanding and Improving Consumer Reactions to Service Bots
Noah Castelo, Johannes Boegershausen, Christian Hildebrand, et al.
Journal of Consumer Research (2023) Vol. 50, Iss. 4, pp. 848-863
Open Access | Times Cited: 71

Showing 1-25 of 71 citing articles:

Artificial intelligence and consumer behavior: From predictive to generative AI
Erik Hermann, Stefano Puntoni
Journal of Business Research (2024) Vol. 180, pp. 114720-114720
Closed Access | Times Cited: 32
Do you create your content yourself? Using generative artificial intelligence for social media content creation diminishes perceived brand authenticity
Jasper David Brüns, Martin Meißner
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103790-103790
Open Access | Times Cited: 28
Consumer engagement in chatbots and voicebots. A multiple-experiment approach in online retailing context
Kumar Rohit, Amit Shankar, Gagan Katiyar, et al.
Journal of Retailing and Consumer Services (2024) Vol. 78, pp. 103728-103728
Closed Access | Times Cited: 21
Avoiding embarrassment online: Response to and inferences about chatbots when purchases activate self‐presentation concerns
Jianna Jin, Jesse Walker, Rebecca Walker Reczek
Journal of Consumer Psychology (2024)
Open Access | Times Cited: 15
Artificial empathy in healthcare chatbots: Does it feel authentic?
Lennart Seitz
Computers in Human Behavior Artificial Humans (2024) Vol. 2, Iss. 1, pp. 100067-100067
Open Access | Times Cited: 15
Psychological factors underlying attitudes toward AI tools
Julian De Freitas, Stuti Agarwal, Bernd H. Schmitt, et al.
Nature Human Behaviour (2023) Vol. 7, Iss. 11, pp. 1845-1854
Closed Access | Times Cited: 38
More Than a Bot? The Impact of Disclosing Human Involvement on Customer Interactions with Hybrid Service Agents
Ulrich Gnewuch, Stefan Morana, Oliver Hinz, et al.
Information Systems Research (2023) Vol. 35, Iss. 3, pp. 936-955
Open Access | Times Cited: 29
GPT and CLT: The impact of ChatGPT's level of abstraction on consumer recommendations
Samuel N. Kirshner
Journal of Retailing and Consumer Services (2023) Vol. 76, pp. 103580-103580
Open Access | Times Cited: 24
Co-creating art with generative artificial intelligence: Implications for artworks and artists
Uwe Messer
Computers in Human Behavior Artificial Humans (2024) Vol. 2, Iss. 1, pp. 100056-100056
Open Access | Times Cited: 14
Cobotic service teams and power dynamics: Understanding and mitigating unintended consequences of human-robot collaboration in healthcare services
Ilana Shanks, Maura L. Scott, Martin Mende, et al.
Journal of the Academy of Marketing Science (2024)
Closed Access | Times Cited: 11
How Artificial Intelligence Constrains the Human Experience
Ana Valenzuela, Stefano Puntoni, Donna L. Hoffman, et al.
Journal of the Association for Consumer Research (2024) Vol. 9, Iss. 3, pp. 241-256
Closed Access | Times Cited: 11
Generative AI in innovation and marketing processes: A roadmap of research opportunities
Paola Cillo, Gaia Rubera
Journal of the Academy of Marketing Science (2024)
Open Access | Times Cited: 9
Serving customers through chatbots: positive and negative effects on customer experience
Angelo Ranieri, Irene Di Bernardo, Cristina Mele
Journal of Service Theory and Practice (2024) Vol. 34, Iss. 2, pp. 191-215
Open Access | Times Cited: 8
AI chatbot interventions in combatting marijuana-impaired driving: the role of gender, linguistic style, and hypocrisy induction
Yuhosua Ryoo, Victoria Halfacre, eunjin Kim, et al.
International Journal of Advertising (2025), pp. 1-30
Closed Access | Times Cited: 1
Will human designers be replaced? Exploring consumer responses to AI involvement in interior design
Lan Hai, Xiaofei Tang, Ming Fu, et al.
Current Psychology (2025)
Closed Access | Times Cited: 1
Deploying artificial intelligence in services to AID vulnerable consumers
Erik Hermann, Gizem Yalcin Williams, Stefano Puntoni
Journal of the Academy of Marketing Science (2023) Vol. 52, Iss. 5, pp. 1431-1451
Open Access | Times Cited: 18
Giving AI a Human Touch: Highlighting Human Input Increases the Perceived Helpfulness of Advice from AI Coaches
Zhang Yue, Mirjam Tuk, Anne-Kathrin Klesse
Journal of the Association for Consumer Research (2024) Vol. 9, Iss. 3, pp. 344-356
Closed Access | Times Cited: 7
Do we think and feel Alike? field evidence on developing a shared reality when dealing with service robots
Mark Steins, Marc Becker, Gaby Odekerken‐Schröder, et al.
Journal of Business Research (2024) Vol. 180, pp. 114729-114729
Open Access | Times Cited: 7
Can ChatGPT replace humans in crisis communication? The effects of AI-mediated crisis communication on stakeholder satisfaction and responsibility attribution
Yi Xiao, Shubin Yu
International Journal of Information Management (2024) Vol. 80, pp. 102835-102835
Open Access | Times Cited: 6
How speaking versus writing to conversational agents shapes consumers’ choice and choice satisfaction
David W. Schindler, Tobias Maiberger, Nicole Koschate‐Fischer, et al.
Journal of the Academy of Marketing Science (2023) Vol. 52, Iss. 3, pp. 634-652
Open Access | Times Cited: 13
Algorithmic Pricing: Implications for Consumers, Managers, and Regulators
Martin Spann, Marco Bertini, Oded Koenigsberg, et al.
SSRN Electronic Journal (2024)
Closed Access | Times Cited: 5
Acceptability lies in the eye of the beholder: Self-other biases in GenAI collaborations
Begum Celiktutan, Anne-Kathrin Klesse, Mirjam Tuk
International Journal of Research in Marketing (2024) Vol. 41, Iss. 3, pp. 496-512
Open Access | Times Cited: 4
A showdown in the kitchen: Exploring consumers’ preferences for robot-made versus human-made foods at different stages of dietary restraint
Chundong Zheng, Lan Zhang, Xuemei Bian
Journal of Retailing and Consumer Services (2024) Vol. 81, pp. 103934-103934
Closed Access | Times Cited: 4
AI Companions Reduce Loneliness
Julian De Freitas, Ahmet Kaan Uğuralp, Zeliha Uğuralp, et al.
SSRN Electronic Journal (2024)
Open Access | Times Cited: 4
Unveiling coping mechanisms in marketplace discrimination: The allure of artificial intelligence recommendations
Arash Talebi, Sourjo Mukherjee, Nazia Gera, et al.
Journal of Product Innovation Management (2025)
Closed Access
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