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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Antecedents of proactive customer service performance in hospitality: a meta-analysis
Zhen Yan, Zuraina Dato Mansor, Wei Chong Choo
Journal of Hospitality Marketing & Management (2023) Vol. 32, Iss. 4, pp. 505-529
Closed Access | Times Cited: 20

Showing 20 citing articles:

How does AI technology integration affect employees’ proactive service behaviors? A transactional theory of stress perspective
Yingying Huang, Doğan Gürsoy
Journal of Retailing and Consumer Services (2024) Vol. 77, pp. 103700-103700
Closed Access | Times Cited: 36
Does smart technology, artificial intelligence, robotics, and algorithm (STARA) awareness have a double-edged-sword influence on proactive customer service performance? Effects of work engagement and employee resilience
Hsiu-Yu Teng, Ming-Way Li, Chien-Yu Chen
Journal of Hospitality Marketing & Management (2025), pp. 1-24
Closed Access
“Thriving at Work” in Tourism and Hospitality: An integrative Systematic Literature Review and Research Agenda
Anita Manfreda, Anastasia Kulichyova, Amanda Ting
Cornell Hospitality Quarterly (2025)
Closed Access
Fostering hospitality employees’ service-oriented organizational citizen behavior through managerial coaching behavior: A multilevel mixed methods study
Zhen Yan, Zuraina Dato Mansor, Wei Chong Choo, et al.
International Journal of Hospitality Management (2025) Vol. 129, pp. 104203-104203
Closed Access
Unveiling the Nexus: Service robot support and proactive customer service performance in hospitality industry
Taeshik Gong
International Journal of Hospitality Management (2025) Vol. 129, pp. 104202-104202
Closed Access
Unwilling or Unable? The Impact of Role Clarity and Job Competence on Frontline Employees’ Taking Charge Behaviors in Hospitality Industry
Mercy Terngu LAN, Zhehua Hu, Ting Nie
Behavioral Sciences (2025) Vol. 15, Iss. 4, pp. 526-526
Open Access
How does leaders’ narcissistic rivalry impact employees’ service outcomes in the hospitality industry? A conservation of resources perspective
Kunlin Li, Xin Sun, Jin Cheng
Kybernetes (2024) Vol. 54, Iss. 4, pp. 2111-2136
Closed Access | Times Cited: 2
A meta-analysis of antecedents and outcomes of psychological capital in hospitality and tourism
Zhen Yan, Zhe Zhang, Wei Chong Choo
Journal of Hospitality Marketing & Management (2024) Vol. 33, Iss. 7, pp. 993-1021
Closed Access | Times Cited: 2
Effects of servant leadership on service quality: Mediating roles of employees’ relational energy perceptions with managers and emotional energy perceptions toward work roles
Md Karim Rabiul, Rashed Al Karim, Faridahwati Mohd Shamsudin
Journal of Hospitality Marketing & Management (2024) Vol. 33, Iss. 7, pp. 943-969
Closed Access | Times Cited: 2
Abusive supervision: serial and moderated mediation effects
Osman M. Karatepe, Emmanuel Twumasi Ampofo, Felicity Asiedu-Appiah, et al.
Service Industries Journal (2023), pp. 1-25
Closed Access | Times Cited: 6
What does the past mean for the future? A meta-analysis of perceived organizational support in hospitality and tourism
Zhen Yan, Zongguo Zhang, Wei Chong Choo
Journal of Hospitality and Tourism Management (2024) Vol. 59, pp. 127-138
Closed Access | Times Cited: 2
Service robots in crowded environments: How crowd dynamics shape robotic adoption intention at events
Pei Zhang, Chen Ji-jun, Dan Jin, et al.
Journal of Hospitality and Tourism Management (2024) Vol. 61, pp. 251-260
Open Access | Times Cited: 2
The antecedents, drivers and outcomes of employee family incivility in the workplace: A systematic review and future research avenues
Shweta Mittal, Shatrughan Yadav, Ritu Srivastava, et al.
Acta Psychologica (2024) Vol. 248, pp. 104348-104348
Open Access | Times Cited: 1
The self-distancing perspective of daily customer mistreatment and employee service behaviors
Dewen Liu, Chunyang Zhou, Yurui Wu
Journal of Hospitality and Tourism Management (2024) Vol. 61, pp. 328-337
Closed Access | Times Cited: 1
Beyond the gilded lobby! Multilevel exploration of supervisory punishment’s influence in upscale hotels
Zubair Akram, Mustafeed Zaman, Mukaram Ali Khan, et al.
Current Issues in Tourism (2024), pp. 1-22
Closed Access | Times Cited: 1
When visionary leadership foster proactive customer service performance among community workers in China: the role of personal initiative and workload
Xiangping Zhan, Chen Sun, Lulu Ma, et al.
Current Psychology (2024)
Closed Access
Hospitality in Healthcare: Leveraging Employee e-WOM
Naman Dubey, Basav Roychoudhury, Ashutosh Bishnu Murti, et al.
Journal of Quality Assurance in Hospitality & Tourism (2024), pp. 1-29
Closed Access
Promoting proactive extra-role service behaviors through empowering leadership: the role of mindfulness
Carlos A. Albacete‐Sáez, Adriana P. Moreno-Marcial, María Isabel Roldán Bravo, et al.
International Journal of Manpower (2024)
Closed Access
The mediating role of thriving at work between organizational inducements and work outcomes
Georgiana Karadaş, Sanaz Vatankhah, Anastasia Ozturk, et al.
International Social Science Journal (2023) Vol. 74, Iss. 252, pp. 731-749
Closed Access | Times Cited: 1
دور سلوكيات المواطنة التنظيمية الموجهة بالخدمة كمتغير وسيط في العلاقة بين مناخ الخدمة والأداء الاستباقي لخدمة العملاء: دراسة تطبيقية بالبريد المصري
ايمان محمود شاذلى محمود
Al-Maǧallaẗ Al-Akādīmiyyaẗ Lil Buḥūṯ Al-Tiğāriyyaẗ Al-Muʿāṣiraẗ (2023) Vol. 3, Iss. 3, pp. 50-72
Open Access
Impact of Medical Practitioners’ Emotional Intelligence on their Effect on Job Performance
Wilayat Shah, Junfei Chen, Sohail Khan, et al.
Bulletin of Business and Economics (BBE) (2023) Vol. 12, Iss. 4, pp. 223-230
Open Access
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