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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

The mechanism of value cocreation in robotic services: customer inspiration from robotic service novelty
Lishan Xie, Xin Liu, Dongmei Li
Journal of Hospitality Marketing & Management (2022) Vol. 31, Iss. 8, pp. 962-983
Closed Access | Times Cited: 30

Showing 1-25 of 30 citing articles:

Are users willing to embrace ChatGPT? Exploring the factors on the acceptance of chatbots from the perspective of AIDUA framework
Xiaoyue Ma, Yudi Huo
Technology in Society (2023) Vol. 75, pp. 102362-102362
Closed Access | Times Cited: 138
Chatbots or me? Consumers’ switching between human agents and conversational agents
Chia‐Ying Li, Jin‐Ting Zhang
Journal of Retailing and Consumer Services (2023) Vol. 72, pp. 103264-103264
Open Access | Times Cited: 59
Appreciation vs. apology: Research on the influence mechanism of chatbot service recovery based on politeness theory
Meng­meng Song, Huixian Zhang, Xinyu Xing, et al.
Journal of Retailing and Consumer Services (2023) Vol. 73, pp. 103323-103323
Closed Access | Times Cited: 55
Acceptance of service robots: a meta-analysis in the hospitality and tourism industry
Wagner Júnior Ladeira, Marcelo Gattermann Perin, Fernando de Oliveira Santini
Journal of Hospitality Marketing & Management (2023) Vol. 32, Iss. 6, pp. 694-716
Closed Access | Times Cited: 45
How do short-form travel videos trigger travel inspiration? Identifying and validating the driving factors
Xue Fang, Chaowu Xie, Jun Yu, et al.
Tourism Management Perspectives (2023) Vol. 47, pp. 101128-101128
Closed Access | Times Cited: 26
Utilitarian vs hedonic roles of service robots and customer stereotypes: a person–environment fit theory perspective
Huijun Yang, Yao‐Chin Wang, Hanqun Song, et al.
International Journal of Contemporary Hospitality Management (2024) Vol. 36, Iss. 9, pp. 3211-3231
Open Access | Times Cited: 10
Customer experiences with service robots in hotels: a review and research agenda
Nripendra P. Rana, Nusaiba Begum, Mohd. Nishat Faisal, et al.
Journal of Hospitality Marketing & Management (2024), pp. 1-30
Open Access | Times Cited: 8
Service robots in my workplace: effects of employee-service robot co-work experiences on psychological empowerment
Xin Liu, Lu Zhang, Tengteng Zhu
Journal of Hospitality Marketing & Management (2024), pp. 1-29
Closed Access | Times Cited: 8
The Influence of Source Credibility and Inspiration on Tourists’ Travel Planning Through Travel Vlogs
Phuong Minh Binh Nguyen, Xuan Lan Pham, Giang Nu To Truong
Journal of Travel Research (2023) Vol. 64, Iss. 1, pp. 222-237
Closed Access | Times Cited: 21
Design affordance in VR and customization intention: Is customer inspiration a missing link?
Zhou Fei, Na Zhang, Na Wang, et al.
Technological Forecasting and Social Change (2023) Vol. 192, pp. 122594-122594
Closed Access | Times Cited: 19
The power of voice! The impact of robot receptionists’ voice pitch and communication style on customer value cocreation intention
Xiaoxin Liu, Cheng‐Yue Yin, Meng-Ran Li
International Journal of Hospitality Management (2024) Vol. 122, pp. 103819-103819
Closed Access | Times Cited: 6
The Artificial Intelligence Paradox: Opportunity or Threat for Humanity?
Veysel Bozkurt, Doğan Gürsoy
International Journal of Human-Computer Interaction (2023), pp. 1-14
Closed Access | Times Cited: 15
Virtual reality and mental imagery towards travel inspiration and visit intention
Ioannis Assiouras, Αντώνιος Γιαννόπουλος, Eleni Mavragani, et al.
International Journal of Tourism Research (2024) Vol. 26, Iss. 2
Open Access | Times Cited: 5
No man is an island: Will service robots reduce employee loneliness?
Xin Liu, Zhibin Lin, Shujie Fang, et al.
Tourism Management (2025) Vol. 109, pp. 105151-105151
Closed Access
Drivers of and barriers to customer value co-creation behaviors in the robot-assisted restaurant context
Jinkyung Jenny Kim, Seongseop Kim, Zemenu Amare Ayalew, et al.
Journal of Hospitality Marketing & Management (2025), pp. 1-27
Closed Access
An eye for an eye: Exploring how human-robot service attributes affect customers’ negative electronic word-of-mouth
Xinhua Guan, Lu Zhang, Xin Liu, et al.
International Journal of Hospitality Management (2025) Vol. 127, pp. 104104-104104
Closed Access
The effects of brand heritage and brand innovation on extended product purchase intentions for corporate heritage brands: a ying–yang perspective
Wei Xu, Chaobing Gao, Xiaoqi Zhang, et al.
Journal of Product & Brand Management (2025)
Closed Access
Family-customer happiness and its impact on customer citizenship behavior: A study of parent–child consumption in robot restaurants
Jiamin Peng, Zizhao Peng, Shaohui Lei, et al.
Tourism Management Perspectives (2024) Vol. 53, pp. 101273-101273
Closed Access | Times Cited: 3
How and when restaurant innovativeness promotes a memorable dining experience: A moderated mediation model
Sheng‐Hshiung Tsaur, Chang‐Hua Yen, Tien-Cheng Han, et al.
International Journal of Hospitality Management (2024) Vol. 122, pp. 103868-103868
Closed Access | Times Cited: 3
Tourists’ Value Co-Creation With Service Robots: Antecedents and Mechanisms
Vera Shanshan Lin, Xinyi Zhang, Yuting Ren, et al.
Journal of Hospitality & Tourism Research (2023) Vol. 48, Iss. 6, pp. 949-963
Closed Access | Times Cited: 8
What happens after the arrival of service robots? Investigating how robotic usage experience facilitates employees’ exploitative and exploratory learning behaviors
Xin Liu, Lu Zhang, Lishan Xie, et al.
International Journal of Hospitality Management (2024) Vol. 123, pp. 103936-103936
Closed Access | Times Cited: 2
How Inspiring! The Impact of Repurposed Design on Customer Inspiration and Repurchase Intention
Laurie Wu, Alei Fan, Peihao Wang
Journal of Hospitality & Tourism Research (2023) Vol. 48, Iss. 4, pp. 639-656
Closed Access | Times Cited: 5
Service robot verbalization in service processes with moral implications and its impact on satisfaction
Magnus Söderlund
Technological Forecasting and Social Change (2023) Vol. 196, pp. 122831-122831
Open Access | Times Cited: 5
Exploring the reasons behind guests’ disregard for service robots in the hospitality: conceptualising the role of physical engagement in human-robot interaction
Zhenzhong Zhao, Shuang Xin, Catheryn Khoo‐Lattimore, et al.
Current Issues in Tourism (2024), pp. 1-16
Closed Access | Times Cited: 1
Should chatbots use dialects? Exploring the influence mechanism of chatbot language form on value co-creation intention
Jun Li, Shuaifang Liu, Yiyan Wang, et al.
Current Issues in Tourism (2024), pp. 1-18
Closed Access | Times Cited: 1
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