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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Promotors or inhibitors? Role of task type on the effect of humanoid service robots on consumers’ use intention
Meizhen Lin, Xiangtian Cui, Jingqiang Wang, et al.
Journal of Hospitality Marketing & Management (2022) Vol. 31, Iss. 6, pp. 710-729
Closed Access | Times Cited: 34

Showing 1-25 of 34 citing articles:

How does the tourism and hospitality industry use artificial intelligence? A review of empirical studies and future research agenda
Mehmet Bahrı Saydam, Hasan Evrim Arıcı, Mehmet Ali Köseoğlu
Journal of Hospitality Marketing & Management (2022) Vol. 31, Iss. 8, pp. 908-936
Closed Access | Times Cited: 63
Are consumers more attracted to restaurants featuring humanoid or non-humanoid service robots?
Huiling Huang, Stephanie Q. Liu
International Journal of Hospitality Management (2022) Vol. 107, pp. 103310-103310
Closed Access | Times Cited: 46
“I was so scared I quit”: Uncanny valley effects of robots’ human-likeness on employee fear and industry turnover intentions
Cass Shum, Hyun Jeong Kim, Jennifer R. Calhoun, et al.
International Journal of Hospitality Management (2024) Vol. 120, pp. 103762-103762
Closed Access | Times Cited: 12
Determinants of employees’ willingness to seek help from robots
Meizhen Lin, Zichun Zhang, Guihua Wu
International Journal of Hospitality Management (2024) Vol. 119, pp. 103703-103703
Closed Access | Times Cited: 11
The AI empathy effect: a mechanism of emotional contagion
Weifang Liu, Shan Zhang, Tingting Zhang, et al.
Journal of Hospitality Marketing & Management (2024) Vol. 33, Iss. 6, pp. 703-734
Closed Access | Times Cited: 11
Adverse impacts of revealing the presence of “Artificial Intelligence (AI)” technology in product and service descriptions on purchase intentions: the mediating role of emotional trust and the moderating role of perceived risk
Mesut Çiçek, Doğan Gürsoy, Lu Lu
Journal of Hospitality Marketing & Management (2024), pp. 1-23
Closed Access | Times Cited: 11
Effects of robots’ appearance on guest service experiences
Hülya Bakırtaş, Senem Hazel Baser
Journal of Hospitality Marketing & Management (2024) Vol. 33, Iss. 6, pp. 831-866
Closed Access | Times Cited: 9
Can anthropomorphic interpretation cues motivate tourists to have civilized behavioral intentions? The roles of meaningful experience and narrative
Liu Yan, ShunLi Ning, MengYing Zhang, et al.
Tourism Management (2024) Vol. 103, pp. 104905-104905
Closed Access | Times Cited: 8
When disclosing the artificial intelligence (AI) technology integration into service delivery backfires: Roles of fear of AI, identity threat and existential threat
Yingwei Xu, Gongmei Zhou, Ruiying Cai, et al.
International Journal of Hospitality Management (2024) Vol. 122, pp. 103829-103829
Closed Access | Times Cited: 8
Customer experiences with service robots in hotels: a review and research agenda
Nripendra P. Rana, Nusaiba Begum, Mohd. Nishat Faisal, et al.
Journal of Hospitality Marketing & Management (2024), pp. 1-30
Open Access | Times Cited: 7
Service robots in my workplace: effects of employee-service robot co-work experiences on psychological empowerment
Xin Liu, Lu Zhang, Tengteng Zhu
Journal of Hospitality Marketing & Management (2024), pp. 1-29
Closed Access | Times Cited: 7
Formal versus casual: How do customers respond to service robots’ uniforms? The roles of service type and language style
Canmian Liu, Lishan Xie
International Journal of Hospitality Management (2023) Vol. 114, pp. 103566-103566
Closed Access | Times Cited: 16
How does the anthropomorphism of service robots impact employees’ role service behavior in the workplace?
Yihao Yang, Ming Chi, Xinhua Bi, et al.
International Journal of Hospitality Management (2024) Vol. 122, pp. 103857-103857
Closed Access | Times Cited: 5
Robots vs humans: an examination of emotional and cognitive responses in upselling and cross-selling
Janelle Chan
Journal of Hospitality and Tourism Technology (2025)
Closed Access
Trust and forgiveness in service: effects of single and double deviations with human and robot staff
Janelle Chan, YooHee Hwang
Asia Pacific Journal of Tourism Research (2025), pp. 1-14
Closed Access
When robot appearance and service style interact to influence customers’ willingness to pay: The mediating role of perceived restaurant quality
Stephanie Hui-Wen Chuah, Joaquim Dias Soeiro
International Journal of Hospitality Management (2025) Vol. 127, pp. 104117-104117
Closed Access
Friends or foes? Understanding the effects of service robots on consumers’ patronage intentions in ethnic restaurants
Da Huo, Lu Zhang, Xiaoyun Zheng, et al.
Journal of Hospitality and Tourism Management (2025) Vol. 62, pp. 246-257
Closed Access
The Impact of Service Robot Attributes and Task Types on Consumer Usage Intentions
宁 张
Modern Marketing (2025) Vol. 15, Iss. 01, pp. 46-53
Closed Access
Adoption of service robots: exploring the emerging trends through the lens of bibliometric analysis
Kumar Madhan, Shameem Shagirbasha, Tanmaya Kumar Mishra, et al.
International Hospitality Review (2023) Vol. 38, Iss. 2, pp. 239-257
Open Access | Times Cited: 11
Research on the Frontier and Prospect of Service Robots in the Tourism and Hospitality Industry Based on International Core Journals: A Review
Mengxi Chen, Xiaoyu Wang, Rob Law, et al.
Behavioral Sciences (2023) Vol. 13, Iss. 7, pp. 560-560
Open Access | Times Cited: 11
Facing AI with knowledge: an investigative study on the utilisation of service robots and employee knowledge management behaviours
Xinhua Guan, Xiaoge Xu, Jinhong Gong, et al.
Current Issues in Tourism (2024), pp. 1-17
Closed Access | Times Cited: 3
Cognitive–analytical and emotional–social tasks achievement of service robots through human–robot interaction
Sunny Sun, Huiyue Ye, Rob Law
International Journal of Contemporary Hospitality Management (2024)
Closed Access | Times Cited: 3
Robot anthropomorphism at luxury hotels: a dual-congruity mechanism with luxury and task under anxiety
Jeou‐Shyan Horng, Yao‐Chin Wang, Chih‐Hsing Liu, et al.
Journal of Hospitality Marketing & Management (2024), pp. 1-30
Closed Access | Times Cited: 3
A Review of Robotic Applications in Hospitality and Tourism Research
Huiyue Ye, Sunny Sun, Rob Law
Sustainability (2022) Vol. 14, Iss. 17, pp. 10827-10827
Open Access | Times Cited: 15
Navigating the spectrum of human-robot collaboration: Addressing robophobia-robophilia in the hospitality industry
Dan Jin
International Journal of Hospitality Management (2024) Vol. 122, pp. 103840-103840
Closed Access | Times Cited: 1
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