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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

A meta-analysis of customer uncivil behaviors in hospitality research
Yu Wang, Tao Wang, Chenglin Gui
Journal of Hospitality Marketing & Management (2021) Vol. 31, Iss. 3, pp. 265-289
Closed Access | Times Cited: 40

Showing 1-25 of 40 citing articles:

Quiet quitting: relationship with other concepts and implications for tourism and hospitality
Salima Hamouche, Christos Koritos, Avraam Papastathopoulos
International Journal of Contemporary Hospitality Management (2023) Vol. 35, Iss. 12, pp. 4297-4312
Closed Access | Times Cited: 73
The effect of customer incivility on employees' turnover intention in hospitality industry: A chain mediating effect of emotional exhaustion and job satisfaction
Bo Pu, Wenyuan Sang, Siyu Ji, et al.
International Journal of Hospitality Management (2023) Vol. 118, pp. 103665-103665
Closed Access | Times Cited: 29
Antecedents of proactive customer service performance in hospitality: a meta-analysis
Zhen Yan, Zuraina Dato Mansor, Wei Chong Choo
Journal of Hospitality Marketing & Management (2023) Vol. 32, Iss. 4, pp. 505-529
Closed Access | Times Cited: 20
The effect of customer incivility on employees' work effort and intention to quit: Mediating role of job satisfaction
Ali Doğantekin, Erhan Boğan, Bekir Bora Dedeoğlu
Tourism Management Perspectives (2023) Vol. 45, pp. 101071-101071
Open Access | Times Cited: 17
‘It’s not a big deal’: customer misbehaviour and social washing in hospitality
Irma Booyens, Anastasios Hadjisolomou, Dennis Nickson, et al.
International Journal of Contemporary Hospitality Management (2022) Vol. 34, Iss. 11, pp. 4123-4141
Open Access | Times Cited: 25
Daily relationships between customer incivility, organizational control, self-efficacy, and service performance
Won‐Moo Hur, Yuhyung Shin, Gyeongpyo Shin
Journal of Retailing and Consumer Services (2022) Vol. 69, pp. 103092-103092
Closed Access | Times Cited: 25
Incivility meets remote work: A typology of cyber incivility behaviors
Edwin N. Torres, Brianna Morman, Trishna G. Mistry
International Journal of Hospitality Management (2024) Vol. 118, pp. 103689-103689
Closed Access | Times Cited: 5
Breaking bad: how anticipated emotions and perceived severity shape tourist civility?
Hongliang Qiu, Xiongzhi Wang, Wei Wei, et al.
Journal of Sustainable Tourism (2022) Vol. 31, Iss. 10, pp. 2291-2311
Open Access | Times Cited: 21
Do financial anxiety and generalized anxiety mediate the effect of perceived organizational support on service employees’ career commitment?
Osman M. Karatepe, Ülker Çolakoğlu, Gülseren Yurcu, et al.
International Journal of Contemporary Hospitality Management (2023) Vol. 36, Iss. 4, pp. 1087-1113
Closed Access | Times Cited: 12
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Yu Wu, Markus Groth, Kaixin Zhang, et al.
Journal of service management (2023) Vol. 34, Iss. 5, pp. 896-940
Closed Access | Times Cited: 9
Entertainer celebrity vs. celebrity chefs: The joint effect of celebrity endorsement and power distance belief on restaurant consumers
Da Huo, Michael S. Lin, Xiaoyun Zheng, et al.
International Journal of Hospitality Management (2022) Vol. 106, pp. 103291-103291
Closed Access | Times Cited: 15
Effects of religiosity and travel desire on COVID-19 vaccination intentions
Muhammet Kesgin, Ali Selçuk Can, Doğan Gürsoy, et al.
Current Issues in Tourism (2022) Vol. 25, Iss. 23, pp. 3888-3904
Closed Access | Times Cited: 14
The effects of knowledge of tourist civility and Taoist values on tourist civility intentions based on an extended theory of planned behavior
Zheng Wei, Hongliang Qiu, Alastair M. Morrison
Sustainable Development (2024)
Closed Access | Times Cited: 2
What does the past mean for the future? A meta-analysis of perceived organizational support in hospitality and tourism
Zhen Yan, Zongguo Zhang, Wei Chong Choo
Journal of Hospitality and Tourism Management (2024) Vol. 59, pp. 127-138
Closed Access | Times Cited: 2
A meta-analysis of antecedents and outcomes of psychological capital in hospitality and tourism
Zhen Yan, Zhe Zhang, Wei Chong Choo
Journal of Hospitality Marketing & Management (2024) Vol. 33, Iss. 7, pp. 993-1021
Closed Access | Times Cited: 2
Evaluating the impact of service encounter incivility on employee job stress, turnover intentions and labor attrition: a study on frontline employees in the fast food service industry
Phillip Dangaiso, Paul Mukucha
Cogent Business & Management (2024) Vol. 11, Iss. 1
Open Access | Times Cited: 2
Customer-oriented front-line employees' voice behaviours in the hospitality industry: a comprehensive literature review
Khalid Rasheed Memon, Bilqees Ghani, Heesup Han
Journal of Hospitality and Tourism Insights (2024)
Closed Access | Times Cited: 2
How customer incivility affects organization citizenship behavior: roles of depersonalization, resilience, and caring climate
Kangcheol Lee, Taeshik Gong
Journal of Services Marketing (2023) Vol. 38, Iss. 3, pp. 252-271
Closed Access | Times Cited: 6
Service sabotage in hospitality: A meta-analytic review
Mingwei Liu, Pengcheng Zhang, Chenglin Gui, et al.
Journal of Hospitality Marketing & Management (2022) Vol. 31, Iss. 8, pp. 984-1008
Closed Access | Times Cited: 10
Customer mistreatment and unethical pro-organizational behavior: a daily diary study examining the roles of status threat
Yanhua Ye, Pei Liu, Linghan Zhang
International Journal of Contemporary Hospitality Management (2023) Vol. 36, Iss. 6, pp. 2125-2143
Closed Access | Times Cited: 6
Service staff encounters with dysfunctional customer behavior: Does supervisor support mitigate negative emotions?
Biyan Xiao, Cuijing Liang, Yitong Liu, et al.
Frontiers in Psychology (2022) Vol. 13
Open Access | Times Cited: 9
They were uncivil, and now I am too: A dual process model exploring relations between customer incivility and instigated incivility
Ian M. Hughes, Juseob Lee, Junyoung Hong, et al.
Stress and Health (2023) Vol. 39, Iss. 4, pp. 766-781
Open Access | Times Cited: 5
Reactions and Underlying Mechanisms of Customer Mistreatment: An Integrative Review
Neha Bellamkonda, Rahul Chandra Sheel
Organizational Psychology Review (2023) Vol. 14, Iss. 1, pp. 106-130
Closed Access | Times Cited: 5
“Give me an upgrade or I will give you a bad review!” Investigating customer threats in the hospitality industry
Achilleas Boukis, Lloyd C. Harris, Christos Koritos
Tourism Management (2024) Vol. 104, pp. 104927-104927
Open Access | Times Cited: 1
Customer incivility's antecedents and outcomes: a case study of Vietnamese restaurants and hotels
Bang Nguyen‐Viet, Phuc Nguyen My
Journal of Hospitality and Tourism Insights (2024)
Closed Access | Times Cited: 1
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