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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Improved or decreased? Customer experience with self-service technology versus human service in hotels in China
Chun Liu, Kam Hung
Journal of Hospitality Marketing & Management (2021) Vol. 31, Iss. 2, pp. 176-204
Closed Access | Times Cited: 30

Showing 1-25 of 30 citing articles:

Artificial intelligence research in hospitality: a state-of-the-art review and future directions
Rob Law, Katsy J. Lin, Huiyue Ye, et al.
International Journal of Contemporary Hospitality Management (2023) Vol. 36, Iss. 6, pp. 2049-2068
Closed Access | Times Cited: 58
Engaging the customer with augmented reality and employee services to enhance equity and loyalty
Asad Hassan Butt, Hassan Ahmad, Fayaz Ali, et al.
International Journal of Retail & Distribution Management (2023) Vol. 51, Iss. 5, pp. 629-652
Open Access | Times Cited: 26
Ask ChatGPT first! Transforming learning experiences in the age of artificial intelligence
Lily Gao, María Eugenia López-Pérez, Iguácel Melero‐Polo, et al.
Studies in Higher Education (2024) Vol. 49, Iss. 12, pp. 2772-2796
Closed Access | Times Cited: 9
Theoretical rigor of customer experience scales: a systematic review and a roadmap for researchers
Linda D. Hollebeek, Marko Sarstedt, Choukri Menidjel, et al.
Marketing Intelligence & Planning (2024) Vol. 42, Iss. 8, pp. 1464-1493
Closed Access | Times Cited: 4
Quality of Administrative Services in Higher Education
Spiridon Rizos, Eleni Sfakianaki, Andreas P. Kakouris
European Journal of Educational Management (2022) Vol. volume-5-2022, Iss. volume-5-issue-2-december-2022, pp. 115-128
Open Access | Times Cited: 16
Digital menus innovation diffusion and transformation process of consumer behavior
Pearl M.C. Lin, Kang-Lin Peng, Wai Ching Wilson Au, et al.
Journal of Hospitality and Tourism Technology (2023) Vol. 14, Iss. 5, pp. 732-761
Closed Access | Times Cited: 9
Value formation in AI-integrated service system: review and implications on hospitality and tourism research
Katsy J. Lin, Ke Zhang, Sirong Chen, et al.
Service Industries Journal (2024), pp. 1-22
Closed Access | Times Cited: 3
Exploring Smart Airports’ Information Service Technology for Sustainability: Integration of the Delphi and Kano Approaches
Sooyoung Choi, Chanhee Moon, Keunjae Lee, et al.
Sustainability (2024) Vol. 16, Iss. 20, pp. 8958-8958
Open Access | Times Cited: 3
Effects of religiosity and travel desire on COVID-19 vaccination intentions
Muhammet Kesgin, Ali Selçuk Can, Doğan Gürsoy, et al.
Current Issues in Tourism (2022) Vol. 25, Iss. 23, pp. 3888-3904
Closed Access | Times Cited: 14
Effect of situational factors (control, convenience, time pressure, and order complexity) on customers’ self-service technology choices
Minjung Kim, Yejin Kim, Gyumin Lee
Journal of Hospitality Marketing & Management (2023) Vol. 32, Iss. 5, pp. 649-669
Closed Access | Times Cited: 8
Designing gamified interactions with self-service technology at restaurants
Wangoo Lee, Lu Lu
International Journal of Hospitality Management (2023) Vol. 113, pp. 103503-103503
Closed Access | Times Cited: 8
AI robots over sommeliers? Exploring the service provider effect on diners’ wine ordering decisions at restaurants
Lu Lu, Meichen Hua, Xiaoyang Sun, et al.
International Journal of Hospitality Management (2024) Vol. 122, pp. 103879-103879
Closed Access | Times Cited: 2
Exploring the Role of AI-Powered Virtual Assistants in Optimizing Self-Service Experiences for Customers Within the Service Sector
Amjad Imam Ansari, Amrik Singh, Subhra Pattanaik, et al.
Advances in marketing, customer relationship management, and e-services book series (2024), pp. 225-238
Closed Access | Times Cited: 2
A Review of Self-Service Technology Adoption in the Tourism and Hospitality Industry
Surabhi Gore
Emerald Publishing Limited eBooks (2024), pp. 117-135
Closed Access | Times Cited: 2
Enhancing customer civility: Integrating civility climate behaviors and self-service technology
Muhammad Umar, Hina Fatima, Syed Alamdar Ali Shah
Tourism and Hospitality Research (2024)
Closed Access | Times Cited: 2
How does customer satisfaction change after hotels start using self-service kiosks?
Xiaojun Wu, Hanxiao Xiang, Yize Wang, et al.
International Journal of Hospitality Management (2024) Vol. 122, pp. 103872-103872
Closed Access | Times Cited: 1
Self-Service Hotel Check-In: Is There Still a Role for the In-Person Experience?
Solbi Lee, Lenna V. Shulga, James A. Busser, et al.
International Journal of Hospitality & Tourism Administration (2024), pp. 1-28
Closed Access | Times Cited: 1
The effect of employee based brand equity on customer experience in multinational chain hotels
Jinlan Zhang, Viachaslau Filimonau, Ulan Tlemissov
Tourism and Hospitality Research (2024)
Open Access | Times Cited: 1
Investigating the effect of customer-robot interaction experience on customer engagement behavior and co-creation value: a mixed methods study
Shujie Fang, Xiaoyun Han, Yundan Zheng, et al.
Journal of Hospitality Marketing & Management (2024), pp. 1-32
Closed Access | Times Cited: 1
Exploring dimensions of the customer experience at budget hotels during the COVID-19 pandemic: a netnography approach
Smitha Girija, Devika Rani Sharma, Vaishali Kaushal
Qualitative Market Research An International Journal (2022) Vol. 26, Iss. 4, pp. 320-344
Closed Access | Times Cited: 7
Minds Think Alike: How Do Food Delivery Mobile Applications Innovate Consumer Service
Shu-Hua Wu
Journal of Tourism and Services (2022) Vol. 13, Iss. 25, pp. 137-155
Open Access | Times Cited: 6
Examining the role of personality traits in guestroom technologies
Tevfik Demirçiftçi, Anil Bilgihan, Mehmet Erdem, et al.
Journal of Hospitality and Tourism Insights (2023) Vol. 7, Iss. 1, pp. 352-370
Closed Access | Times Cited: 3
Effects of (COVID)-19 Pandemic on Tourism Businesses in India: Operational and Strategic Measures Undertaken for Survival
Prachi Jain Aggarwal, Rahul Pratap Singh Kaurav, Doğan Gürsoy
Tourism Culture & Communication (2022) Vol. 23, Iss. 2, pp. 177-191
Closed Access | Times Cited: 3
Sentiment Classification of The Capsule Hotel Guest Reviews using Cross-Industry Standard Process for Data Mining (CRISP-DM)
Yerik Afrianto Singgalen
JURNAL MEDIA INFORMATIKA BUDIDARMA (2024) Vol. 8, Iss. 1, pp. 632-632
Open Access
Assessing the Influence of Self-service Technology on WOM: The Role of Customer Satisfaction
Esther Asiedu, Mohammed Majeed, Charles Asare, et al.
Lecture notes in networks and systems (2024), pp. 83-102
Closed Access
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