Open Access Helper

OpenAlex Citation Counts

OpenAlex Citations Logo

OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Restaurant Servicescape, Service Encounter, and Perceived Congruency on Customers' Emotions and Satisfaction
Ingrid Y. Lin, Anna S. Mattila
Journal of Hospitality Marketing & Management (2010) Vol. 19, Iss. 8, pp. 819-841
Open Access | Times Cited: 296

Showing 1-25 of 296 citing articles:

Understanding the Relationships between Tourists’ Emotional Experiences, Perceived Overall Image, Satisfaction, and Intention to Recommend
Girish Prayag, Sameer Hosany, Birgit Muskat, et al.
Journal of Travel Research (2015) Vol. 56, Iss. 1, pp. 41-54
Open Access | Times Cited: 721
Applications and Implications of Service Robots in Hospitality
Aarni Tuomi, Iis Tussyadiah, Jason L. Stienmetz
Cornell Hospitality Quarterly (2020) Vol. 62, Iss. 2, pp. 232-247
Open Access | Times Cited: 274
Customer delight from theme park experiences
Jianyu Ma, Jun Gao, Noel Scott, et al.
Annals of Tourism Research (2013) Vol. 42, pp. 359-381
Closed Access | Times Cited: 268
Customer satisfaction and its measurement in hospitality enterprises: a revisit and update
Abraham Pizam, Valeriya Shapoval, Taylor Ellis
International Journal of Contemporary Hospitality Management (2016) Vol. 28, Iss. 1, pp. 2-35
Closed Access | Times Cited: 236
Authenticity, Quality, and Loyalty: Local Food and Sustainable Tourism Experience
Tao Zhang, Junyu Chen, Baoliang Hu
Sustainability (2019) Vol. 11, Iss. 12, pp. 3437-3437
Open Access | Times Cited: 231
A systematic review of AI technology-based service encounters: Implications for hospitality and tourism operations
Minglong Li, Dexiang Yin, Hailian Qiu, et al.
International Journal of Hospitality Management (2021) Vol. 95, pp. 102930-102930
Closed Access | Times Cited: 224
An Integrated Model of Service Experience, Emotions, Satisfaction, and Price Acceptance: An Empirical Analysis in the Chinese Hospitality Industry
Faizan Ali, Muslim Amin, Cihan Çobanoğlu
Journal of Hospitality Marketing & Management (2015) Vol. 25, Iss. 4, pp. 449-475
Closed Access | Times Cited: 218
Sentiment Classification of Consumer-Generated Online Reviews Using Topic Modeling
Ana Catarina Calheiros, Sérgio Moro, Paulo Rita
Journal of Hospitality Marketing & Management (2017) Vol. 26, Iss. 7, pp. 675-693
Open Access | Times Cited: 202
The Impact of Brand Prestige on Trust, Perceived Risk, Satisfaction, and Loyalty in Upscale Restaurants
Naeyhun Jin, Nathaniel D. Line, Jerusalem Merkebu
Journal of Hospitality Marketing & Management (2015) Vol. 25, Iss. 5, pp. 523-546
Closed Access | Times Cited: 181
The effect of atmosphere on customer engagement in upscale hotels: An application of S-O-R paradigm
Hye-Yoon Choi, Jay Kandampully
International Journal of Hospitality Management (2018) Vol. 77, pp. 40-50
Closed Access | Times Cited: 175
A review of restaurant research in the last two decades: A bibliometric analysis
Ma Eugenia Rodríguez-López, Juan Miguel Alcántara‐Pilar, Salvador del Barrio‐García, et al.
International Journal of Hospitality Management (2019) Vol. 87, pp. 102387-102387
Closed Access | Times Cited: 157
Identifying the critical factors for sustainable marketing in the catering: The influence of big data applications, marketing innovation, and technology acceptance model factors
Sheng-Fang Chou, Jeou‐Shyan Horng, Chih‐Hsing Liu, et al.
Journal of Hospitality and Tourism Management (2022) Vol. 51, pp. 11-21
Closed Access | Times Cited: 73
Experienscape: expanding the concept of servicescape with a multi-stakeholder and multi-disciplinary approach (invited paper for ‘luminaries’ special issue of International Journal of Hospitality Management)
Abraham Pizam, Asli D.A. Tasci
International Journal of Hospitality Management (2018) Vol. 76, pp. 25-37
Closed Access | Times Cited: 157
Effect of servicescape on customer behavioral intentions: Moderating roles of service climate and employee engagement
Kuo‐Chien Chang
International Journal of Hospitality Management (2016) Vol. 53, pp. 116-128
Closed Access | Times Cited: 153
The Impact of Servicescape Cues on Consumer Prepurchase Authenticity Assessment and Patronage Intentions to Ethnic Restaurants
Chen-Ya Wang, Anna S. Mattila
Journal of Hospitality & Tourism Research (2013) Vol. 39, Iss. 3, pp. 346-372
Closed Access | Times Cited: 137
Service quality and brand loyalty
Jane Hemsley‐Brown, Ibrahim Alnawas
International Journal of Contemporary Hospitality Management (2016) Vol. 28, Iss. 12, pp. 2771-2794
Open Access | Times Cited: 130
Servicescape, positive affect, satisfaction and behavioral intentions: The moderating role of familiarity
Jeong‐Yeol Park, Robin M. Back, Diego Bufquin, et al.
International Journal of Hospitality Management (2018) Vol. 78, pp. 102-111
Closed Access | Times Cited: 125
Integrating Destination Attributes, Political (In)Stability, Destination Image, Tourist Satisfaction, and Intention to Recommend: A Study of UAE
Riyad Eid, Yasser A. El-Kassrawy, Gomaa Agag
Journal of Hospitality & Tourism Research (2019) Vol. 43, Iss. 6, pp. 839-866
Open Access | Times Cited: 124
What Makes Airbnb Experiences Enjoyable? The Effects of Environmental Stimuli on Perceived Enjoyment and Repurchase Intention
Kevin Kam Fung So, Hyunsu Kim, Haemoon Oh
Journal of Travel Research (2020) Vol. 60, Iss. 5, pp. 1018-1038
Closed Access | Times Cited: 112
Emotions and visitors’ satisfaction at a museum
Giacomo Del Chiappa, Luisa Andreu, Martina G. Gallarza
International Journal of Culture Tourism and Hospitality Research (2014) Vol. 8, Iss. 4, pp. 420-431
Closed Access | Times Cited: 111
The restaurant social servicescape: Establishing a nomological framework
Lydia Hanks, Nathaniel D. Line
International Journal of Hospitality Management (2018) Vol. 74, pp. 13-21
Closed Access | Times Cited: 111
Understanding service experience and its impact on brand image in hospitality sector
Parikshat Singh Manhas, Eddy K. Tukamushaba
International Journal of Hospitality Management (2014) Vol. 45, pp. 77-87
Closed Access | Times Cited: 109
Factors Driving Consumer Restaurant Choice: An Exploratory Study From the Southeastern United States
Abel Duarte Alonso, Martin O’Neill, Yi Liu, et al.
Journal of Hospitality Marketing & Management (2013) Vol. 22, Iss. 5, pp. 547-567
Closed Access | Times Cited: 109
The rise of smart consumers: role of smart servicescape and smart consumer experience co-creation
Sanjit Kumar Roy, Gaganpreet Singh, Megan Hope, et al.
Journal of Marketing Management (2019) Vol. 35, Iss. 15-16, pp. 1480-1513
Open Access | Times Cited: 107
Hotel of the future: exploring the attributes of a smart hotel adopting a mixed-methods approach
Jinkyung Jenny Kim, Heesup Han
Journal of Travel & Tourism Marketing (2020) Vol. 37, Iss. 7, pp. 804-822
Closed Access | Times Cited: 106
Page 1 - Next Page

Scroll to top