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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Investigating the Effect of Employee Empathy on Service Loyalty: The Mediating Role of Trust in and Satisfaction with a Service Employee
Waseem Bahadur, Ali Khan, Ahsan Ali, et al.
Journal of Relationship Marketing (2019) Vol. 19, Iss. 3, pp. 229-252
Closed Access | Times Cited: 71

Showing 1-25 of 71 citing articles:

Role of cognitive absorption in building user trust and experience
Janarthanan Balakrishnan, Yogesh K. Dwivedi
Psychology and Marketing (2021) Vol. 38, Iss. 4, pp. 643-668
Open Access | Times Cited: 135
Chatbots or me? Consumers’ switching between human agents and conversational agents
Chia‐Ying Li, Jin‐Ting Zhang
Journal of Retailing and Consumer Services (2023) Vol. 72, pp. 103264-103264
Open Access | Times Cited: 62
Green knowledge management: A key driver of green technology innovation and sustainable performance in the construction organizations
Ali Khan, Khalid Mehmood, Ho Kwong Kwan
Journal of Innovation & Knowledge (2023) Vol. 9, Iss. 1, pp. 100455-100455
Open Access | Times Cited: 58
Transformational leadership and civic virtue behavior: Valuing act of thriving and emotional exhaustion in the hotel industry
Naseer Abbas Khan, Ali Khan, Mohsin Ali Soomro, et al.
Asia Pacific Management Review (2020) Vol. 25, Iss. 4, pp. 216-225
Open Access | Times Cited: 87
Impact of positivity and empathy on social entrepreneurial intention: The moderating role of perceived social support
Amna Younis, Xiaobao Peng, Muhammad Athar Nadeem, et al.
Journal of Public Affairs (2020) Vol. 21, Iss. 1
Closed Access | Times Cited: 78
Self-regulation and social media addiction: A multi-wave data analysis in China
Naseer Abbas Khan, Ali Khan, Muhammad Farrukh Moin
Technology in Society (2021) Vol. 64, pp. 101527-101527
Closed Access | Times Cited: 76
A diary study of psychological effects of misinformation and COVID-19 Threat on work engagement of working from home employees
Ali Nawaz Khan
Technological Forecasting and Social Change (2021) Vol. 171, pp. 120968-120968
Open Access | Times Cited: 72
The effect of spiritual leadership on proactive customer service performance: The roles of psychological empowerment and power distance
Delong Zhu, Waseem Bahadur, Muhammad Ali
Humanities and Social Sciences Communications (2023) Vol. 10, Iss. 1
Open Access | Times Cited: 35
A trail of chaos: How psychopathic leadership influence employee satisfaction and turnover intention via self-efficacy in tourism enterprises
Naseer Abbas Khan, Ali Khan, Muhammad Farrukh Moin, et al.
Journal of Leisure Research (2020) Vol. 52, Iss. 3, pp. 347-369
Closed Access | Times Cited: 65
The impacts of economic and environmental factors on sustainable mega project development: role of community satisfaction and social media
Allauddin Kakar, Ali Khan
Environmental Science and Pollution Research (2020) Vol. 28, Iss. 3, pp. 2753-2764
Closed Access | Times Cited: 56
Can initial trust boost intention to purchase Ayurveda products? A theory of consumption value (TCV) perspective
Debarun Chakraborty, Mujahid Siddiqui, Aaliyah Siddiqui
International Journal of Consumer Studies (2022) Vol. 46, Iss. 6, pp. 2521-2541
Closed Access | Times Cited: 29
Customer advocacy and brand loyalty: the mediating roles of brand relationship quality and trust
Emmanuel Silva Quaye, Cleopatra Taoana, Russell Abratt, et al.
Journal of Brand Management (2022) Vol. 29, Iss. 4, pp. 363-382
Closed Access | Times Cited: 29
The perceived CSR-innovative behavior conundrum: Towards unlocking the socio-emotional black box
Palvi Pasricha, K.S. Nivedhitha, Juhi Raghuvanshi
Journal of Business Research (2023) Vol. 161, pp. 113809-113809
Closed Access | Times Cited: 19
The after-shock effects of high-performers turnover in hotel industry: a multi-level study
Ali Khan, Naseer Abbas Khan, Ali Ahmad Bodla
International Journal of Contemporary Hospitality Management (2021) Vol. 33, Iss. 10, pp. 3277-3295
Closed Access | Times Cited: 38
Frontline employees' performance in the financial services industry: the significance of trust, empathy and consumer orientation
Basharat Raza, Sylvie St‐Onge, Muhammad Ali
International Journal of Bank Marketing (2023) Vol. 41, Iss. 3, pp. 527-549
Closed Access | Times Cited: 15
WHY do YOU care about me? The impact of retailers’ customer care activities on customer orientation perceptions and store patronage intentions
Virginia Vannucci, Costanza Dasmi, Olga Nechaeva, et al.
Journal of Retailing and Consumer Services (2023) Vol. 73, pp. 103305-103305
Closed Access | Times Cited: 13
Omnichannel shopping habit development
Neeru Sharma, Johra Kayeser Fatima, S Sharma, et al.
International Journal of Consumer Studies (2024) Vol. 48, Iss. 4
Open Access | Times Cited: 5
Employee loyalty during slowdown of Covid-19: Do satisfaction and trust matter?
I Nengah Aristana, I Wayan Edi Arsawan, Ni Wayan Rustiarini
International Journal of Tourism Cities (2021) Vol. 8, Iss. 1, pp. 223-243
Closed Access | Times Cited: 29
Effect of Enterprise Social Media on Employee Creativity: Social Exchange Theory Perspective
Zhiwei Wang, Mahri Hangeldiyeva, Asad Ali, et al.
Frontiers in Psychology (2022) Vol. 12
Open Access | Times Cited: 22
The role of employee empathy in forming brand love: customer delight and gratitude as mediators and power distance belief as a moderator
Laee Choi, Miran Kim, Soyeon Kim
Journal of service management (2024) Vol. 35, Iss. 3, pp. 381-407
Closed Access | Times Cited: 4
Analyzing Viewers’ Responses to Exposés of Corporate Social Irresponsibility on Social Media: An Emotion Analysis
Abhinav Verma, Jogendra Kumar Nayak
Journal of Promotion Management (2025) Vol. 31, Iss. 1, pp. 151-178
Closed Access
Exploring the influence of spiritual leadership on proactive customers service performance
Jiankun Gong, Shamsa Kanwal
Acta Psychologica (2025) Vol. 253, pp. 104721-104721
Closed Access
Perceptions of Paramedics and Non-paramedics Related to Existence of Telemedicine in ASEAN Based on SEM-PLS
M. Fariz Fadillah Mardianto, Izyan A. Wahab, Deshinta Arrova Dewi, et al.
Data & Metadata (2025) Vol. 4, pp. 732-732
Closed Access
The Impact of Moral Leadership on Construction Employees' Psychological Behaviors
Ali Khan, Naseer Abbas Khan, Mohsin Ali Soomro
IEEE Transactions on Engineering Management (2020) Vol. 69, Iss. 6, pp. 2817-2825
Closed Access | Times Cited: 32
The impact of food delivery applications on Romanian consumers’ behaviour during the COVID-19 pandemic
Adriana Şchiopoiu Burlea, Silvia Puiu, Adina Dinu
Socio-Economic Planning Sciences (2021) Vol. 82, pp. 101220-101220
Open Access | Times Cited: 24
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