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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Research on the influence of compensation methods and customer sentiment on service recovery effect
Jiahua Wei, Xi Lin
Total Quality Management & Business Excellence (2020) Vol. 33, Iss. 5-6, pp. 489-508
Closed Access | Times Cited: 16

Showing 16 citing articles:

The impact of negative emotions and relationship quality on consumers’ repurchase intention: An empirical study based on service recovery in China’s online travel agencies
Jiahua Wei, Yi Lian, Lei Li, et al.
Heliyon (2023) Vol. 9, Iss. 1, pp. e12919-e12919
Open Access | Times Cited: 14
Emotion-regulatory chatbots for enhancing consumer servicing: An interpersonal emotion management approach
Bei Luo, Raymond Y.K. Lau, Chunping Li
Information & Management (2023) Vol. 60, Iss. 5, pp. 103794-103794
Closed Access | Times Cited: 13
A study on the impact of tourism destination image and local attachment on the revisit intention: The moderating effect of perceived risk
Jiahua Wei, Lewei Zhou, Lei Li
PLoS ONE (2024) Vol. 19, Iss. 1, pp. e0296524-e0296524
Open Access | Times Cited: 4
Logistics service failures and recovery strategies: is the response time or the discount amount more important?
Hasan Emin Gürler, Ramazan Erturgut
Marketing Intelligence & Planning (2024) Vol. 42, Iss. 7, pp. 1299-1329
Closed Access | Times Cited: 2
Research on the influence mechanism of emotional intelligence and psychological empowerment on customers’ repurchase intention under the situation of online shopping service recovery
Jiahua Wei, Sai Zhu, Zhiping Hou, et al.
Current Psychology (2022) Vol. 42, Iss. 21, pp. 17595-17611
Closed Access | Times Cited: 11
Influence Mechanism of Social Support of Online Travel Platform on Customer Citizenship Behavior
Yumei Ning, Chuan Hu
Frontiers in Psychology (2022) Vol. 13
Open Access | Times Cited: 11
The role of customer’s engagement in service recovery
Maha Saied Abdo, Mohamed H. Elsharnouby, Amira Fouad Ahmed Mahran
Service Industries Journal (2024), pp. 1-40
Closed Access | Times Cited: 1
PERCEIVED RISKS MEDIATE THE RELATIONSHIP BETWEEN TOURISM DESTINATION IMAGE AND TOURIST BEHAVIOURAL INTENTION: A SYSTEMATIC REVIEW (2018-2024)
Nur Anisa Elliyah Jasmi, Radzliyana Radzuwan, Aida Roha Abdul Rasid
Journal of Tourism Hospitality and Environment Management (2024) Vol. 9, Iss. 36, pp. 74-89
Open Access | Times Cited: 1
Encouraging Brand Evangelism Through Failure Attribution and Recovery Justice: The Moderating Role of Emotional Attachment
Tingting Zhu, Sung Kyu Park
Frontiers in Psychology (2022) Vol. 13
Open Access | Times Cited: 7
Research on the impact of consumer forgiveness on consumer continuous trust
Jiahua Wei, Sai Zhu, Hui Lu, et al.
Total Quality Management & Business Excellence (2022) Vol. 34, Iss. 5-6, pp. 692-711
Closed Access | Times Cited: 7
Manifestation of customer value co-creation behaviour in the automobile industry: a perspective from Twitter analytics
Nitin Sachdeva, Ashish Kumar Rathore, Neena Sondhi, et al.
Electronic Commerce Research (2023)
Closed Access | Times Cited: 2
Retailer response to negative online consumer reviews: how can damaged trust be effectively repaired?
Yan Wan, Yifan Zhang, Fengting Wang, et al.
Information Technology and Management (2022) Vol. 24, Iss. 1, pp. 37-53
Closed Access | Times Cited: 4
A study on the purchase intention of luxury goods from the perspective of face perception and expected regret
Jiahua Wei, Hong Shen, Zhizeng Lu
PLoS ONE (2024) Vol. 19, Iss. 3, pp. e0297050-e0297050
Open Access
The impact of e-service quality on customer satisfaction and trust in online shopping – A case study of the generation Z
Nguyễn Thị Hồng Minh, Lan Thi Ngoc Uong
Science & Technology Development Journal - Economics - Law and Management (2024)
Open Access
Rethinking Picky Shoppers and Store Reputation: Effective Online Service Recovery Strategies for Products with Minor Defects
Xiaolian Cheng, Inwoo Nam
(2024)
Closed Access
Research on the Impact of Face Threat and Perceived Sincerity on Online Shopping Service Recovery Satisfaction
Jiahua Wei, Lei Li
Research Square (Research Square) (2022)
Open Access
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