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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Salesperson Empathy and Listening: Impact on Relationship Outcomes
Praveen Aggarwal, Stephen B. Castleberry, Rick E. Ridnour, et al.
The Journal of Marketing Theory and Practice (2005) Vol. 13, Iss. 3, pp. 16-31
Closed Access | Times Cited: 175

Showing 1-25 of 175 citing articles:

Chatbot e-service and customer satisfaction regarding luxury brands
Minjee Chung, Eunju Ko, Heerim Joung, et al.
Journal of Business Research (2018) Vol. 117, pp. 587-595
Closed Access | Times Cited: 686
What makes an AI device human-like? The role of interaction quality, empathy and perceived psychological anthropomorphic characteristics in the acceptance of artificial intelligence in the service industry
Corina Pelău, Dan‐Cristian Dabija, Irina Ene
Computers in Human Behavior (2021) Vol. 122, pp. 106855-106855
Closed Access | Times Cited: 481
How does sensory brand experience influence brand equity? Considering the roles of customer satisfaction, customer affective commitment, and employee empathy
Oriol Iglesias, Stefan Marković, Josep Rialp Criado
Journal of Business Research (2018) Vol. 96, pp. 343-354
Open Access | Times Cited: 359
On the Role of Empathy in Customer-Employee Interactions
Jan Wieseke, Anja Geigenmüller, Florian Kraus
Journal of Service Research (2012) Vol. 15, Iss. 3, pp. 316-331
Open Access | Times Cited: 311
Implementing the Marketing Concept at the Employee–Customer Interface: The Role of Customer Need Knowledge
Christian Homburg, Jan Wieseke, Torsten Bornemann
Journal of Marketing (2009) Vol. 73, Iss. 4, pp. 64-81
Closed Access | Times Cited: 298
How does the Perceived Ethicality of Corporate Services Brands Influence Loyalty and Positive Word-of-Mouth? Analyzing the Roles of Empathy, Affective Commitment, and Perceived Quality
Stefan Marković, Oriol Iglesias, Jatinder J. Singh, et al.
Journal of Business Ethics (2015) Vol. 148, Iss. 4, pp. 721-740
Closed Access | Times Cited: 251
The Power of Listening at Work
Avraham N. Kluger, Guy Itzchakov
Annual Review of Organizational Psychology and Organizational Behavior (2021) Vol. 9, Iss. 1, pp. 121-146
Closed Access | Times Cited: 103
Customer value co-creation behavior: A dyadic exploration of the influence of salesperson emotional intelligence on customer participation and citizenship behavior
Duleeep Delpechitre, Lisa L. Beeler-Connelly, Nawar N. Chaker
Journal of Business Research (2018) Vol. 92, pp. 9-24
Closed Access | Times Cited: 119
Managing the human–chatbot divide: how service scripts influence service experience
Sean Sands, Carla Ferraro, Colin Campbell, et al.
Journal of service management (2020) Vol. 32, Iss. 2, pp. 246-264
Closed Access | Times Cited: 119
Empathy, nonverbal immediacy, and salesperson performance: the mediating role of adaptive selling behavior
Yam B. Limbu, C. Jayachandran, Barry J. Babin, et al.
Journal of Business and Industrial Marketing (2016) Vol. 31, Iss. 5, pp. 654-667
Closed Access | Times Cited: 94
Building customer relationships while achieving sales performance results: Is listening the holy grail of sales?
Omar S. Itani, Emily A. Goad, Fernando Jaramillo
Journal of Business Research (2019) Vol. 102, pp. 120-130
Closed Access | Times Cited: 89
Together We Rise: How Social Movements Succeed
Gia Nardini, Tracy Rank‐Christman, Melissa G. Bublitz, et al.
Journal of Consumer Psychology (2020) Vol. 31, Iss. 1, pp. 112-145
Open Access | Times Cited: 77
Talking to a bot or a wall? How chatbots vs. human agents affect anticipated communication quality
Qi Zhou, Bin Li, Lei Han, et al.
Computers in Human Behavior (2023) Vol. 143, pp. 107674-107674
Closed Access | Times Cited: 37
Emotion AI at Work: Implications for Workplace Surveillance, Emotional Labor, and Emotional Privacy
Kat Roemmich, Florian Schaub, Nazanin Andalibi
(2023), pp. 1-20
Open Access | Times Cited: 37
Empathic voice assistants: Enhancing consumer responses in voice commerce
Alex Mari, Andreina Mandelli, René Algesheimer
Journal of Business Research (2024) Vol. 175, pp. 114566-114566
Open Access | Times Cited: 13
Industrial innovation management in the age of digital transformation: The risk of too strong selling capabilities
Herbert Endres, Julia Auburger, Roland Helm
Industrial Marketing Management (2024) Vol. 117, pp. 371-385
Open Access | Times Cited: 8
Competitive advantage, knowledge and relationship marketing: where, what and how?
Nikolaos Tzokas, Michael Saren
Journal of Business and Industrial Marketing (2004) Vol. 19, Iss. 2, pp. 124-135
Closed Access | Times Cited: 141
Implementing the Marketing Concept at the Employee-Customer Interface: The Role of Customer Need Knowledge
Christian Homburg, Jan Wieseke, Torsten Bornemann
Journal of Marketing (2009) Vol. 73, Iss. 4, pp. 64-81
Closed Access | Times Cited: 109
Salesperson's listening ability as an antecedent to relationship selling
Tanya Drollinger, Lucette B. Comer
Journal of Business and Industrial Marketing (2013) Vol. 28, Iss. 1, pp. 50-59
Closed Access | Times Cited: 99
The moderating role of perceived risk in loyalty intentions: an investigation in a service context
Jackie L.M. Tam
Marketing Intelligence & Planning (2012) Vol. 30, Iss. 1, pp. 33-52
Closed Access | Times Cited: 91
Transformational leadership, innovative work behavior, and employee well-being
Mohammad Sadegh Sharifirad
Global Business Perspectives (2013) Vol. 1, Iss. 3, pp. 198-225
Open Access | Times Cited: 87
Salesperson empathy, ethical behaviors, and sales performance: the moderating role of trust in one's manager
Raj Agnihotri, Michael T. Krush
Journal of Personal Selling and Sales Management (2015) Vol. 35, Iss. 2, pp. 164-174
Closed Access | Times Cited: 85
In user's shoes: An experimental design on the role of perspective taking in discovering entrepreneurial opportunities
Emanuela Prandelli, Martina Pasquini, Gianmario Verona
Journal of Business Venturing (2016) Vol. 31, Iss. 3, pp. 287-301
Closed Access | Times Cited: 83
The influence of empathy in complaint handling: Evidence of gratitudinal and transactional routes to loyalty
Françoise Simon
Journal of Retailing and Consumer Services (2013) Vol. 20, Iss. 6, pp. 599-608
Closed Access | Times Cited: 77
Investigating the Effect of Employee Empathy on Service Loyalty: The Mediating Role of Trust in and Satisfaction with a Service Employee
Waseem Bahadur, Ali Khan, Ahsan Ali, et al.
Journal of Relationship Marketing (2019) Vol. 19, Iss. 3, pp. 229-252
Closed Access | Times Cited: 71
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