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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Apology or gratitude? The effect of communication recovery strategies for service failures of AI devices
Linxiang Lv, Minxue Huang, Dawei Guan, et al.
Journal of Travel & Tourism Marketing (2022) Vol. 39, Iss. 6, pp. 570-587
Closed Access | Times Cited: 18

Showing 18 citing articles:

Do you trust ChatGPTs? Effects of the ethical and quality issues of generative AI on travel decisions
Jeong Hyun Kim, Jungkeun Kim, Changju Kim, et al.
Journal of Travel & Tourism Marketing (2023) Vol. 40, Iss. 9, pp. 779-801
Open Access | Times Cited: 32
Tourist acceptance of ChatGPT in travel services: the mediating role of parasocial interaction
Han Xu, Rob Law, Jon C. Lovett, et al.
Journal of Travel & Tourism Marketing (2024) Vol. 41, Iss. 7, pp. 955-972
Open Access | Times Cited: 13
Optimizing service encounters through mascot-like robot with a politeness strategy
Huixian Zhang, Meng­meng Song
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103864-103864
Closed Access | Times Cited: 6
How new technology impacts airport’s service quality and behavioral intentions
Seock‐Jin Hong, Clinton T. Purtell, Jin Young Chung, et al.
Journal of Travel & Tourism Marketing (2024) Vol. 41, Iss. 2, pp. 235-251
Closed Access | Times Cited: 5
Exploring the relationship between chatbots, service failure recovery and customer loyalty: A frustration–aggression perspective
Wilson Ozuem, Silvia Ranfagni, Michelle Willis, et al.
Psychology and Marketing (2024) Vol. 41, Iss. 10, pp. 2253-2273
Open Access | Times Cited: 5
Bridging the Affordance-Actualization Gap in User Preferences for AI-Assisted Trip Planning
Richard Hrankai, Barry Mak
Journal of Travel Research (2025)
Closed Access
Robot service failure and recovery: Literature review and future directions
Dewen Liu, Changfei Li, Jieqiong Zhang, et al.
International Journal of Advanced Robotic Systems (2023) Vol. 20, Iss. 4
Open Access | Times Cited: 15
How Do Initial and Interactive Social Cues Increase Customers’ Continuance Usage Intention of Chatbots?
Huili Yan, Yuzhi Wei, Hao Xiong
International Journal of Human-Computer Interaction (2024), pp. 1-18
Closed Access | Times Cited: 4
Virtual human on social media: Text mining and sentiment analysis
Sihong Li, Jinglong Chen
Technology in Society (2024) Vol. 78, pp. 102666-102666
Closed Access | Times Cited: 4
Conceptualizing the role of virtual service agents in service failure recovery: Guiding insights
Salman Majeed, Woo Gon Kim, Rawan Nimri
International Journal of Hospitality Management (2024) Vol. 123, pp. 103889-103889
Closed Access | Times Cited: 4
Are highly anthropomorphic service robots more likely to be forgiven by customers after service failures? A mind perception perspective
Yaxin Zhao, Zhangxiang Zhu, Binli Tang
International Journal of Hospitality Management (2025) Vol. 126, pp. 104103-104103
Closed Access
Seeking empathy or suggesting a solution? Effects of chatbot messages on service failure recovery
Martin Haupt, Anna Rozumowski, Jan Freidank, et al.
Electronic Markets (2023) Vol. 33, Iss. 1
Open Access | Times Cited: 11
Effects of customer inoculation on artificial intelligence service failure
Lu Meng, Jiuqi Chen, Mengya Yang, et al.
International Journal of Contemporary Hospitality Management (2024)
Closed Access | Times Cited: 3
Can service robots recover themselves? The effect of service recovery agents and robot service failure types on customer response
Yun Liu, Xingyuan Wang
International Journal of Hospitality Management (2024) Vol. 124, pp. 103951-103951
Closed Access | Times Cited: 3
REX: Designing User-centered Repair and Explanations to Address Robot Failures
Christine P. Lee, Pragathi Praveena, Bilge Mutlu
Designing Interactive Systems Conference (2024), pp. 2911-2925
Open Access | Times Cited: 2
Who are you talking to? How chatbot identity disclosure affects service satisfaction
Ruoyu Yu, Jingdan Feng, Kai Wang, et al.
Journal of Travel & Tourism Marketing (2024) Vol. 41, Iss. 8, pp. 1090-1106
Closed Access | Times Cited: 2
Language Styles, Recovery Strategies and Users’ Willingness to Forgive in General Artificial Intelligence Service Recovery: A Mixed Study
Dong Lv, Rui Sun, Qiuhua Zhu, et al.
Systems (2024) Vol. 12, Iss. 10, pp. 430-430
Open Access
Unveiling Negative Dimensions of Customer-Brand Relationships in Tourism: A Bibliometric Analysis
Muhammad Junaid Shahid Hasni, Ammara Awan, Raouf Ahmad Rather
Tourism, hospitality & event management (2024), pp. 565-592
Closed Access
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