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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Salesperson empathy, ethical behaviors, and sales performance: the moderating role of trust in one's manager
Raj Agnihotri, Michael T. Krush
Journal of Personal Selling and Sales Management (2015) Vol. 35, Iss. 2, pp. 164-174
Closed Access | Times Cited: 85

Showing 1-25 of 85 citing articles:

How does the Perceived Ethicality of Corporate Services Brands Influence Loyalty and Positive Word-of-Mouth? Analyzing the Roles of Empathy, Affective Commitment, and Perceived Quality
Stefan Marković, Oriol Iglesias, Jatinder J. Singh, et al.
Journal of Business Ethics (2015) Vol. 148, Iss. 4, pp. 721-740
Closed Access | Times Cited: 251
Customer value co-creation behavior: A dyadic exploration of the influence of salesperson emotional intelligence on customer participation and citizenship behavior
Duleeep Delpechitre, Lisa L. Beeler-Connelly, Nawar N. Chaker
Journal of Business Research (2018) Vol. 92, pp. 9-24
Closed Access | Times Cited: 119
Effect of employee empathy on customer satisfaction and loyalty during employee–customer interactions: The mediating role of customer affective commitment and perceived service quality
Waseem Bahadur, Saira Aziz, Salman Zulfiqar
Cogent Business & Management (2018) Vol. 5, Iss. 1, pp. 1491780-1491780
Open Access | Times Cited: 103
Effects of retailers’ service quality and legitimacy on behavioral intention: the role of emotions during COVID-19
Kiseol Yang, Jiyoung Kim, Jihye Min, et al.
Service Industries Journal (2020) Vol. 41, Iss. 1-2, pp. 84-106
Closed Access | Times Cited: 82
Operationalizing salesperson performance with secondary data: aligning practice, scholarship, and theory
Willy Bolander, Nawar N. Chaker, Alec Pappas, et al.
Journal of the Academy of Marketing Science (2021) Vol. 49, Iss. 3, pp. 462-481
Closed Access | Times Cited: 66
Curbing the Undesirable Effects of Emotional Exhaustion on Ethical Behaviors and Performance: A Salesperson–Manager Dyadic Approach
Bruno Lussier, Nathaniel N. Hartmann, Willy Bolander
Journal of Business Ethics (2019) Vol. 169, Iss. 4, pp. 747-766
Closed Access | Times Cited: 70
Conscious Empathic AI in Service
Hadi Esmaeilzadeh, Reza Vaezi
Journal of Service Research (2022) Vol. 25, Iss. 4, pp. 549-564
Closed Access | Times Cited: 32
“Turning role conflict into performance”: assessing the moderating role of self-monitoring, manager trust and manager identification
Ashish Kalra, Omar S. Itani, Sijie Sun
Journal of Service Theory and Practice (2023) Vol. 33, Iss. 3, pp. 436-461
Closed Access | Times Cited: 17
A multidimensional perspective of business-to-business sales success: A meta-analytic review
Alhassan Ohiomah, Morad Benyoucef, Pavel A. Andreev
Industrial Marketing Management (2020) Vol. 90, pp. 435-452
Closed Access | Times Cited: 46
It takes two to tango: The role of customer empathy and resources to improve the efficacy of frontline employee empathy
Liem Viet Ngo, Nguyet Thi Nguyen, Nam The Tran, et al.
Journal of Retailing and Consumer Services (2020) Vol. 56, pp. 102141-102141
Closed Access | Times Cited: 45
Ethical Climate at the Frontline: A Meta-Analytic Evaluation
Scott B. Friend, Fernando Jaramillo, Jeff S. Johnson
Journal of Service Research (2020) Vol. 23, Iss. 2, pp. 116-138
Closed Access | Times Cited: 43
Lone wolf tendency and ethical behaviors in sales: Examining the roles of perceived supervisor support and salesperson self-efficacy
Bruno Lussier, Nawar N. Chaker, Nathaniel N. Hartmann, et al.
Industrial Marketing Management (2022) Vol. 104, pp. 304-316
Open Access | Times Cited: 24
A desire for success: Exploring the roles of personal and job resources in determining the outcomes of salesperson social media use
Ashish Kalra, Nawar N. Chaker, Rakesh Kumar Singh, et al.
Industrial Marketing Management (2023) Vol. 113, pp. 202-214
Closed Access | Times Cited: 14
Achieving Top Performance While Building Collegiality in Sales: It All Starts with Ethics
Omar S. Itani, Fernando Jaramillo, Larry Chonko
Journal of Business Ethics (2017) Vol. 156, Iss. 2, pp. 417-438
Closed Access | Times Cited: 44
Reducing salesperson job stress and unethical intent: The influence of leader-member exchange relationship, socialization and ethical ambiguity
Charles H. Schwepker, Megan C. Good
Industrial Marketing Management (2017) Vol. 66, pp. 205-218
Closed Access | Times Cited: 42
Under pressure: The pros and cons of putting time pressure on your salesforce
Amin Rostami, Colin B. Gabler, Raj Agnihotri
Journal of Business Research (2019) Vol. 103, pp. 153-162
Closed Access | Times Cited: 39
The importance of customer’s perception of salesperson’s empathy in selling
Duleep Delpechitre, Brian N. Rutherford, Lucette B. Comer
Journal of Business and Industrial Marketing (2018) Vol. 34, Iss. 2, pp. 374-388
Closed Access | Times Cited: 38
Systematic review of determinants of sales performance: Verbekeet al.’s (2011) classification extended
Vaibhav Chawla, Teidorlang Lyngdoh, Sridhar Guda, et al.
Journal of Business and Industrial Marketing (2020) Vol. 35, Iss. 8, pp. 1359-1383
Open Access | Times Cited: 33
Business-to-business salespeople and political skill: Relationship building, deviance, and performance
Megan C. Good, Charles H. Schwepker
Journal of Business Research (2021) Vol. 139, pp. 32-43
Open Access | Times Cited: 27
Environmental orientation on the frontline: A boundary‐spanning perspective for supply chain management
Colin B. Gabler, V. Myles Landers, Raj Agnihotri, et al.
Journal of Business Logistics (2023) Vol. 44, Iss. 3, pp. 369-386
Closed Access | Times Cited: 11
Toward an understanding of the personal traits needed in a digital selling environment
Karen M. Peesker, Lynette Ryals, Peter D. Kerr
Journal of Business and Industrial Marketing (2024) Vol. 39, Iss. 8, pp. 1687-1703
Closed Access | Times Cited: 4
The curvilinear and contingent effect of ethical climate on salesperson performance
Jeff S. Johnson, Scott B. Friend
European Journal of Marketing (2025)
Closed Access
Enhancing Salesforce Functionality with Ai and Machine Learning: A New Era of Automation
Premkumar Reddy, Sreenivas Muthyala
Deleted Journal (2025), Iss. 51, pp. 1-13
Closed Access
Do gritty salespersons mitigate relationship damage in unethical sales subcultures?
Adam Merkle, Louis J. Zmich, Britton R. Leggett, et al.
The Journal of Marketing Theory and Practice (2025), pp. 1-18
Closed Access
The impact of new generative AI chatbots on the switch point (SP): toward an artificial emotional awareness (AEA)
Marialuisa Saviano, Asha Thomas, Marzia Del Prete, et al.
European Journal of Innovation Management (2025)
Closed Access
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