OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!
If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.
Requested Article:
The role of conflicting online reviews in consumers’ attitude ambivalence
Umar Iqbal Siddiqi, Jin Sun, Naeem Akhtar
Service Industries Journal (2019) Vol. 40, Iss. 13-14, pp. 1003-1030
Closed Access | Times Cited: 28
Umar Iqbal Siddiqi, Jin Sun, Naeem Akhtar
Service Industries Journal (2019) Vol. 40, Iss. 13-14, pp. 1003-1030
Closed Access | Times Cited: 28
Showing 1-25 of 28 citing articles:
Product Market Competition and Firm Performance: Business Survival Through Innovation and Entrepreneurial Orientation Amid COVID-19 Financial Crisis
Qiang Liu, Xiaoli Qu, Dake Wang, et al.
Frontiers in Psychology (2022) Vol. 12
Open Access | Times Cited: 132
Qiang Liu, Xiaoli Qu, Dake Wang, et al.
Frontiers in Psychology (2022) Vol. 12
Open Access | Times Cited: 132
Community Wellbeing Under China-Pakistan Economic Corridor: Role of Social, Economic, Cultural, and Educational Factors in Improving Residents’ Quality of Life
Jaffar Aman, Jaffar Abbas, Guoqing Shi, et al.
Frontiers in Psychology (2022) Vol. 12
Open Access | Times Cited: 80
Jaffar Aman, Jaffar Abbas, Guoqing Shi, et al.
Frontiers in Psychology (2022) Vol. 12
Open Access | Times Cited: 80
Examining the Relationship Between Product Market Competition and Chinese Firms Performance: The Mediating Impact of Capital Structure and Moderating Influence of Firm Size
Riaqa Mubeen, Dongping Han, Jaffar Abbas, et al.
Frontiers in Psychology (2022) Vol. 12
Open Access | Times Cited: 74
Riaqa Mubeen, Dongping Han, Jaffar Abbas, et al.
Frontiers in Psychology (2022) Vol. 12
Open Access | Times Cited: 74
Conflicting halal attributes at halal restaurants and consumers’ responses: The moderating role of religiosity
Naeem Akhtar, Jin Sun, Tariq Hameed Alvi, et al.
Journal of Hospitality and Tourism Management (2020) Vol. 45, pp. 499-510
Closed Access | Times Cited: 59
Naeem Akhtar, Jin Sun, Tariq Hameed Alvi, et al.
Journal of Hospitality and Tourism Management (2020) Vol. 45, pp. 499-510
Closed Access | Times Cited: 59
Are customer star ratings and sentiments aligned? A deep learning study of the customer service experience in tourism destinations
José Enrique Bigné Alcañiz, Carla Ruíz Mafé, Carmen Pérez Cabañero, et al.
Service Business (2023) Vol. 17, Iss. 1, pp. 281-314
Open Access | Times Cited: 17
José Enrique Bigné Alcañiz, Carla Ruíz Mafé, Carmen Pérez Cabañero, et al.
Service Business (2023) Vol. 17, Iss. 1, pp. 281-314
Open Access | Times Cited: 17
Impacts of user-generated images in online reviews on customer engagement: A panel data analysis
Hengyun Li, Hongbo Liu, Hyejo Hailey Shin, et al.
Tourism Management (2023) Vol. 101, pp. 104855-104855
Closed Access | Times Cited: 16
Hengyun Li, Hongbo Liu, Hyejo Hailey Shin, et al.
Tourism Management (2023) Vol. 101, pp. 104855-104855
Closed Access | Times Cited: 16
Generative AI Review Summaries and Their Impact on Ambivalence and User Behavior: An Eye-Tracking Study
T.N. Todd, Akshat Lakhiwal, Hillol Bala, et al.
Lecture notes in information systems and organisation (2025), pp. 1-9
Closed Access
T.N. Todd, Akshat Lakhiwal, Hillol Bala, et al.
Lecture notes in information systems and organisation (2025), pp. 1-9
Closed Access
Detecting fake reviews with supervised machine learning algorithms
Minwoo Lee, Young Ho Song, Lin Li, et al.
Service Industries Journal (2022) Vol. 42, Iss. 13-14, pp. 1101-1121
Closed Access | Times Cited: 21
Minwoo Lee, Young Ho Song, Lin Li, et al.
Service Industries Journal (2022) Vol. 42, Iss. 13-14, pp. 1101-1121
Closed Access | Times Cited: 21
Deconstructing consumers’ low-carbon tourism promotion preference and its consequences: A heuristic-systematic model
Aiping Zhang, Wei Xi, Feng Xu, et al.
Journal of Hospitality and Tourism Management (2023) Vol. 57, pp. 48-60
Closed Access | Times Cited: 11
Aiping Zhang, Wei Xi, Feng Xu, et al.
Journal of Hospitality and Tourism Management (2023) Vol. 57, pp. 48-60
Closed Access | Times Cited: 11
Is there any value in the online reviews of remedial satisfied customers? An empirical study in the hospitality industry
Yanzhuang Bai, Tingwu Li, Chundong Zheng
Journal of Retailing and Consumer Services (2021) Vol. 64, pp. 102804-102804
Closed Access | Times Cited: 14
Yanzhuang Bai, Tingwu Li, Chundong Zheng
Journal of Retailing and Consumer Services (2021) Vol. 64, pp. 102804-102804
Closed Access | Times Cited: 14
Examining the effects of conflicting reviews on customers' purchase intentions from a product attributes perspective
Xiaoxia Xu, Yufang Jin
Journal of Consumer Behaviour (2022) Vol. 21, Iss. 6, pp. 1351-1364
Closed Access | Times Cited: 10
Xiaoxia Xu, Yufang Jin
Journal of Consumer Behaviour (2022) Vol. 21, Iss. 6, pp. 1351-1364
Closed Access | Times Cited: 10
Effects of conflicting hotel reviews shared by novice and expert traveler on attitude ambivalence: the moderating role of quality of managers’ responses
Umar Iqbal Siddiqi, Naeem Akhtar
Journal of Hospitality Marketing & Management (2020) Vol. 30, Iss. 2, pp. 178-200
Closed Access | Times Cited: 15
Umar Iqbal Siddiqi, Naeem Akhtar
Journal of Hospitality Marketing & Management (2020) Vol. 30, Iss. 2, pp. 178-200
Closed Access | Times Cited: 15
Exploring the relationship between emotionality and product star ratings in online reviews
Rahul Ramachandran, Subin Sudhir, Anandakuttan B. Unnithan
IIMB Management Review (2021) Vol. 33, Iss. 4, pp. 299-308
Open Access | Times Cited: 13
Rahul Ramachandran, Subin Sudhir, Anandakuttan B. Unnithan
IIMB Management Review (2021) Vol. 33, Iss. 4, pp. 299-308
Open Access | Times Cited: 13
Navigating the complexities of online opinion formation: An insight into consumer cognitive heuristics
Ruonan Zhang, Zhaoyang Yu, Weiran Yao
Journal of Retailing and Consumer Services (2024) Vol. 81, pp. 103966-103966
Closed Access | Times Cited: 1
Ruonan Zhang, Zhaoyang Yu, Weiran Yao
Journal of Retailing and Consumer Services (2024) Vol. 81, pp. 103966-103966
Closed Access | Times Cited: 1
Identifying and Resolving Conflict in Mobile Application Features through Contradictory Feedback Analysis
Ishaya Gambo, Rhodes Massenon, Roseline Oluwaseun Ogundokun, et al.
Heliyon (2024) Vol. 10, Iss. 17, pp. e36729-e36729
Open Access | Times Cited: 1
Ishaya Gambo, Rhodes Massenon, Roseline Oluwaseun Ogundokun, et al.
Heliyon (2024) Vol. 10, Iss. 17, pp. e36729-e36729
Open Access | Times Cited: 1
Exploring the Serial Position Effects of Online Consumer Reviews on Heuristic vs. Systematic Information Processing and Consumer Decision-Making
Yukyung Lee, Carolyn A. Lin
Journal of Internet Commerce (2021) Vol. 21, Iss. 3, pp. 297-319
Closed Access | Times Cited: 10
Yukyung Lee, Carolyn A. Lin
Journal of Internet Commerce (2021) Vol. 21, Iss. 3, pp. 297-319
Closed Access | Times Cited: 10
Effect of online review comment recency on information processing: interaction between overall and recently posted individual ratings
Seunghun Shin, Zheng Xiang
Journal of Hospitality Marketing & Management (2023) Vol. 33, Iss. 5, pp. 602-625
Closed Access | Times Cited: 3
Seunghun Shin, Zheng Xiang
Journal of Hospitality Marketing & Management (2023) Vol. 33, Iss. 5, pp. 602-625
Closed Access | Times Cited: 3
Profiling diverse reviewer segments using online reviews of service industries
Nima Jalali, Sangkil Moon, Moon-Yong Kim
Journal of Marketing Analytics (2022) Vol. 11, Iss. 2, pp. 130-148
Closed Access | Times Cited: 4
Nima Jalali, Sangkil Moon, Moon-Yong Kim
Journal of Marketing Analytics (2022) Vol. 11, Iss. 2, pp. 130-148
Closed Access | Times Cited: 4
Self-Disclosure, Para-Social Relationship, Ambivalent Attitude and Purchase Intention
Luochu Chen, Hon-Tat Huam, Sai-Keong Chan
International Journal of Social Sciences and Economic Management (2024) Vol. 5, Iss. 2
Open Access
Luochu Chen, Hon-Tat Huam, Sai-Keong Chan
International Journal of Social Sciences and Economic Management (2024) Vol. 5, Iss. 2
Open Access
Exploring an incongruence frame for online reviews
Praveen Sugathan, Subin Sudhir, Rahul Ramachandran
Journal of Consumer Behaviour (2024) Vol. 23, Iss. 6, pp. 2913-2932
Open Access
Praveen Sugathan, Subin Sudhir, Rahul Ramachandran
Journal of Consumer Behaviour (2024) Vol. 23, Iss. 6, pp. 2913-2932
Open Access
“Airbnb Be Like…”: Examining the Impact of Memetic Doppelgängers on Meme Virality and Brand Image
Tomaž Kolar, Petar Gidaković, Barbara Culiberg
Journal of Travel Research (2024)
Closed Access
Tomaž Kolar, Petar Gidaković, Barbara Culiberg
Journal of Travel Research (2024)
Closed Access
Unveiling the Forces driving expert Activity: The impact of information environment and peer behavior on expert reviewer engagement behavior
Zhaoyang Yu, Zili Zhang, Yunzhijun Yu, et al.
Electronic Commerce Research and Applications (2024) Vol. 68, pp. 101463-101463
Closed Access
Zhaoyang Yu, Zili Zhang, Yunzhijun Yu, et al.
Electronic Commerce Research and Applications (2024) Vol. 68, pp. 101463-101463
Closed Access
The differential effect of three types of conflicting online reviews on perceived informativeness
Chunyi Xian, Hessam Vali, Ruwen Tian, et al.
Journal of Electronic Business & Digital Economics (2023) Vol. 3, Iss. 1, pp. 20-35
Open Access | Times Cited: 1
Chunyi Xian, Hessam Vali, Ruwen Tian, et al.
Journal of Electronic Business & Digital Economics (2023) Vol. 3, Iss. 1, pp. 20-35
Open Access | Times Cited: 1
Development of Taband restaurant rating scale utilizing mixed methods
Erkan Sezgin
International Journal of Gastronomy and Food Science (2021) Vol. 27, pp. 100458-100458
Closed Access | Times Cited: 3
Erkan Sezgin
International Journal of Gastronomy and Food Science (2021) Vol. 27, pp. 100458-100458
Closed Access | Times Cited: 3
How potential customers perceive companies’ reply to negative reviews?
Wee-Kheng Tan, Wei-Hung Chen
Service Industries Journal (2022) Vol. 44, Iss. 3-4, pp. 288-316
Closed Access | Times Cited: 2
Wee-Kheng Tan, Wei-Hung Chen
Service Industries Journal (2022) Vol. 44, Iss. 3-4, pp. 288-316
Closed Access | Times Cited: 2
