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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

A review of customer citizenship behaviors in the service context
Taeshik Gong, Youjae Yi
Service Industries Journal (2019) Vol. 41, Iss. 3-4, pp. 169-199
Closed Access | Times Cited: 118

Showing 1-25 of 118 citing articles:

Advancing knowledge through literature reviews: ‘what’, ‘why’, and ‘how to contribute’
Weng Marc Lim, Satish Kumar, Faizan Ali
Service Industries Journal (2022) Vol. 42, Iss. 7-8, pp. 481-513
Closed Access | Times Cited: 349
Social and personal factors influencing green customer citizenship behaviours: The role of subjective norm, internal values and attitudes
Estelle van Tonder, Sam Fullerton, Leon T. De Beer, et al.
Journal of Retailing and Consumer Services (2022) Vol. 71, pp. 103190-103190
Closed Access | Times Cited: 82
Systematic review on customer citizenship behavior: Clarifying the domain and future research agenda
Maciej Mitręga, Vojtěch Klézl, Vojtěch Spáčil
Journal of Business Research (2021) Vol. 140, pp. 25-39
Open Access | Times Cited: 64
Hotel servicescape and customer citizenship behaviors: mediating role of customer engagement and moderating role of gender
Shuhao Li, Wei Min
International Journal of Contemporary Hospitality Management (2021) Vol. 33, Iss. 2, pp. 587-603
Closed Access | Times Cited: 62
The Effect of Environmentally Sustainable Practices on Customer Citizenship Behavior in Eco-Friendly Hotels: Does the Green Perceived Value Matter?
Ahmed Hassan Abdou, Hossam Shehata, Hassan Marzok Elsayed Mahmoud, et al.
Sustainability (2022) Vol. 14, Iss. 12, pp. 7167-7167
Open Access | Times Cited: 41
On linking the perceived values of mobile shopping apps, customer well-being, and customer citizenship behavior: Moderating role of customer intimacy
Karim Garrouch, Zohra Ghali
Journal of Retailing and Consumer Services (2023) Vol. 74, pp. 103396-103396
Closed Access | Times Cited: 28
Stimulating customer participation behaviour and boosting value co-creation in hotels
Jinous Sadighha, Patrícia Pinto, Manuela Guerreiro, et al.
International Journal of Hospitality Management (2024) Vol. 119, pp. 103733-103733
Closed Access | Times Cited: 10
The Impact of Online Apps Hotels, Customer Wellbeing and Customer Citizenship Behavior: A Mediating Role of Customer Intimacy
Eman Abdel Hameed Hasnin
Journal of Ecohumanism (2025) Vol. 4, Iss. 2
Closed Access | Times Cited: 1
Effects of characteristics of in-store retail technology on customer citizenship behavior
Taeshik Gong, Chen‐Ya Wang, Kangcheol Lee
Journal of Retailing and Consumer Services (2021) Vol. 65, pp. 102488-102488
Closed Access | Times Cited: 51
The Nexus between Environmentally Sustainable Practices, Green Satisfaction, and Customer Citizenship Behavior in Eco-Friendly Hotels: Social Exchange Theory Perspective
Ahmed Hassan Abdou, Thowayeb H. Hassan, Amany E. Salem, et al.
Sustainability (2022) Vol. 14, Iss. 19, pp. 12791-12791
Open Access | Times Cited: 34
Driving service-oriented organizational citizenship behavior through error management culture
Arun Aggarwal, Weng Marc Lim, Dinesh Jaisinghani, et al.
Service Industries Journal (2022), pp. 1-40
Closed Access | Times Cited: 33
Stakeholder engagement and business model innovation value
Linda D. Hollebeek, Sigitas Urbonavičius, Valdimar Sigurðsson, et al.
Service Industries Journal (2022) Vol. 42, Iss. 1-2, pp. 42-58
Open Access | Times Cited: 29
The attribution effects of CSR motivations on brand advocacy: psychological distance matters!
Ahmad Aljarah, Bassam Dalal, Blend Ibrahim, et al.
Service Industries Journal (2022) Vol. 42, Iss. 7-8, pp. 583-605
Closed Access | Times Cited: 28
Does tourism mental fatigue inhibit tourist citizenship behavior? The role of psychological contract breach and boundary conditions
Taoran Xu, Changbao Lu
Journal of Hospitality and Tourism Management (2023) Vol. 55, pp. 59-69
Closed Access | Times Cited: 19
Effects of augmented reality technology characteristics on customer citizenship behavior
Taeshik Gong, Jungkun Park
Journal of Retailing and Consumer Services (2023) Vol. 75, pp. 103443-103443
Closed Access | Times Cited: 19
Towards a better understanding of volunteer engagement: self-determined motivations, self-expression needs and co-creation outcomes
Teresa Fernandes, Manuel Aires de Matos
Journal of Service Theory and Practice (2023) Vol. 33, Iss. 7, pp. 1-27
Open Access | Times Cited: 17
Exploring the effects of value co-creation strategies in event services on attendees’ citizenship behaviors: The roles of customer empowerment and psychological ownership
Xingyi Zhang, Smita Singh, Jing Li, et al.
Journal of Retailing and Consumer Services (2023) Vol. 76, pp. 103619-103619
Closed Access | Times Cited: 16
How other customers influence customer citizenship behavior in theme parks: The role of customer-customer rapport
Mao-Ying Wu, Shitian Ye, Shun Ye, et al.
Journal of Destination Marketing & Management (2024) Vol. 31, pp. 100847-100847
Closed Access | Times Cited: 6
Factors influencing customer citizenship behaviour in the hospitality industry
Md Sazzad Hossain, Murali Sambasivan, Abuelhassan Elshazly Abuelhassan, et al.
Annals of Leisure Research (2020) Vol. 26, Iss. 1, pp. 65-88
Closed Access | Times Cited: 41
Effects of Service Recovery Expectation and Recovery Justice on Customer Citizenship Behavior in the E-Retailing Context
Tingting Zhu, Bei-Lei Liu, Meng­meng Song, et al.
Frontiers in Psychology (2021) Vol. 12
Open Access | Times Cited: 35
Tourist personality, value co‐creation, and emotional well‐being
Abdullah Uslu, Petek Tosun
International Journal of Consumer Studies (2023) Vol. 48, Iss. 1
Open Access | Times Cited: 14
How does channel integration quality promote omnichannel customer citizenship behavior? The moderating role of the number of channels used and gender
Thamaraiselvan Natarajan, Deepak Ramanan Veera Raghavan, Jegan Jayapal
Kybernetes (2023) Vol. 53, Iss. 10, pp. 3133-3159
Closed Access | Times Cited: 13
The way to generate customer citizenship behavior with customer experience
Hoang Tran Phuoc Mai Le, Dongyoup Kim, Jungkun Park
Journal of Retailing and Consumer Services (2023) Vol. 76, pp. 103608-103608
Closed Access | Times Cited: 13
Circular economy, customer citizenship behaviour and firm performance: Some empirical evidence
Raphael Aryee, Atia Alpha Alfa, Hannah Acquah, et al.
Business Strategy & Development (2024) Vol. 7, Iss. 2
Closed Access | Times Cited: 5
Examining cross-cultural patterns in customer citizenship behavior: A cross-cultural exploration between Turkish and British airline passengers
Mahmut Bakır, Özlem Atalık
Travel Behaviour and Society (2024) Vol. 37, pp. 100859-100859
Closed Access | Times Cited: 4
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