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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Customer expectations in the hotel industry during the COVID-19 pandemic: a global perspective using sentiment analysis
Mihir P. Mehta, Gopal Kumar, M. Ramkumar
Tourism Recreation Research (2021) Vol. 48, Iss. 1, pp. 110-127
Closed Access | Times Cited: 72

Showing 1-25 of 72 citing articles:

Online food delivery companies' performance and consumers expectations during Covid-19: An investigation using machine learning approach
Purushottam Meena, Gopal Kumar
Journal of Retailing and Consumer Services (2022) Vol. 68, pp. 103052-103052
Closed Access | Times Cited: 73
Exploring the motivations to use online meal delivery platforms: Before and during quarantine
Amanda Belarmino, Carola Raab, Jason Tang, et al.
International Journal of Hospitality Management (2021) Vol. 96, pp. 102983-102983
Closed Access | Times Cited: 71
Predicting sentiment and rating of tourist reviews using machine learning
Karlo Puh, Marina Bagić Babac
Journal of Hospitality and Tourism Insights (2022) Vol. 6, Iss. 3, pp. 1188-1204
Open Access | Times Cited: 66
Does hotel customer satisfaction change during the COVID-19? A perspective from online reviews
Yu Song, Kangzhao Liu, Lingbo Guo, et al.
Journal of Hospitality and Tourism Management (2022) Vol. 51, pp. 132-138
Closed Access | Times Cited: 50
Customer preference identification from hotel online reviews: A neural network based fine-grained sentiment analysis
Yiwen Bian, Rongsheng Ye, Jing Zhang, et al.
Computers & Industrial Engineering (2022) Vol. 172, pp. 108648-108648
Closed Access | Times Cited: 50
Hotel guest satisfaction during COVID-19 outbreak: The moderating role of crisis response strategy
Meng Yu, Mingming Cheng, Lin Yang, et al.
Tourism Management (2022) Vol. 93, pp. 104618-104618
Open Access | Times Cited: 42
Exploring tourist perceptions of artificial intelligence devices in the hotel industry: impact of industry 4.0
Sheikh Raheel Manzoor, Rezwan Ullah, Afraseyab Khattak, et al.
Journal of Travel & Tourism Marketing (2024) Vol. 41, Iss. 2, pp. 272-291
Closed Access | Times Cited: 14
Hospitality Feedback System 4.0: Digitalization of Feedback System with Integration of Industry 4.0 Enabling Technologies
Ram Narayan, Anita Gehlot, Rajesh Singh, et al.
Sustainability (2022) Vol. 14, Iss. 19, pp. 12158-12158
Open Access | Times Cited: 35
Exploring the impact of social media platform image on hotel customers’ visit intention
Juei-Ling Ho, Kuan-Ying Chen, Lan‐Hsun Wang, et al.
International Journal of Contemporary Hospitality Management (2022) Vol. 34, Iss. 11, pp. 4206-4226
Closed Access | Times Cited: 34
Net Promoter Score (NPS) and Customer Satisfaction: Relationship and Efficient Management
Asier Baquero
Sustainability (2022) Vol. 14, Iss. 4, pp. 2011-2011
Open Access | Times Cited: 29
Content Analysis of Consumer Reviews on Preferred Characteristics of Accommodation Products
Jane Kathrine C. Aguirre, Marialyn B. Vicente, Jason V. Chavez, et al.
Journal of Namibian Studies History Politics Culture (2023) Vol. 33
Open Access | Times Cited: 12
How Do International and Domestic Tourists Perceive the Service Quality of Japanese Ryokans? A Cross-Cultural Perspective
Fukumi Maki, Kaede Sano, Hao Sun
Journal of Quality Assurance in Hospitality & Tourism (2025), pp. 1-24
Closed Access
Recovery of hotels from the crises: evidence from tourists’ emotional changes by deep learning sentiment analysis
Wenqing Xu, Chenxi Yu, C Zhang, et al.
Asia Pacific Journal of Tourism Research (2025), pp. 1-16
Closed Access
The role of customer expectations and competitive pressure in shaping firm innovation decisions towards sustainability: mediating effects of innovation perception
Thi Anh Phuong Tran
Cogent Business & Management (2025) Vol. 12, Iss. 1
Open Access
Effects of COVID-19 on customer service experience: Can employees wearing facemasks enhance customer-perceived service quality?
Lifang Liang, Gang Wu
Journal of Hospitality and Tourism Management (2021) Vol. 50, pp. 10-20
Closed Access | Times Cited: 27
Customer satisfaction during COVID-19 phases: the case of the Venetian hospitality system
Veronica Leoni, Anna Moretti
Current Issues in Tourism (2023) Vol. 27, Iss. 3, pp. 396-412
Closed Access | Times Cited: 12
User-generated content on Gen Z tourist visit intention: a stimulus-organism-response approach
Kafferine Yamagishi, Danzel Canayong, Mariella Domingo, et al.
Journal of Hospitality and Tourism Insights (2023) Vol. 7, Iss. 4, pp. 1949-1973
Closed Access | Times Cited: 11
A Latent Dirichlet Allocation Technique for Opinion Mining of Online Reviews of Global Chain Hotels
Anam Afaq, Loveleen Gaur, Gurmeet Singh
2022 3rd International Conference on Intelligent Engineering and Management (ICIEM) (2022), pp. 201-206
Closed Access | Times Cited: 18
The effect of a hotel's star-rating-based expectations of safety from the pandemic on during-stay experiences
Veenus Tiwari, Abhishek Mishra
Journal of Retailing and Consumer Services (2022) Vol. 71, pp. 103223-103223
Closed Access | Times Cited: 17
Deciphering Predictors of Tourists’ Value and Intention amid COVID-19: The Interplay of Scarcity, Enjoyment, Visual Presentations, and Pandemic Threat
Abhijeet Biswas
International Journal of Human-Computer Interaction (2023) Vol. 40, Iss. 17, pp. 4627-4646
Closed Access | Times Cited: 10
How does the COVID-19 pandemic influence tourist rating behaviour? An empirical exploration based on expectation theory
Yukuan Xu, Shijiani Li, Rob Law, et al.
Current Issues in Tourism (2023) Vol. 26, Iss. 24, pp. 4052-4068
Closed Access | Times Cited: 9
Use of Marketing Communication Tools in Tourism in Accommodation Facilities during the COVID-19 Pandemic
Marcel Lincényi, Ivana Bulanda
Journal of Tourism and Services (2023) Vol. 14, Iss. 26, pp. 25-44
Open Access | Times Cited: 9
How Can We Improve Hospitality Excellence for Sustainable Development Using Machine Learning
Shashank Gupta, Rachana Jaiswal
Journal of Hospitality & Tourism Education (2024), pp. 1-13
Closed Access | Times Cited: 3
Influence of individual and social values on customer engagement in luxury thermal spa hotels: The mediating roles of perceived justice and brand experience
Arnold Japutra, Sandra María Correia Loureiro, Sebastián Molinillo, et al.
Tourism and Hospitality Research (2023)
Open Access | Times Cited: 7
A cultural theory perspective to service expectations in restaurants and food services
Yingying Liao, Ebrahim Soltani, Farong Li, et al.
International Journal of Quality and Service Sciences (2024) Vol. 16, Iss. 2, pp. 167-198
Closed Access | Times Cited: 2
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