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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Trust me, if you can: a study on the factors that influence consumers’ purchase intention triggered by chatbots based on brain image evidence and self-reported assessments
Chiahui Yen, Ming‐Chang Chiang
Behaviour and Information Technology (2020) Vol. 40, Iss. 11, pp. 1177-1194
Closed Access | Times Cited: 174

Showing 1-25 of 174 citing articles:

The human side of human-chatbot interaction: A systematic literature review of ten years of research on text-based chatbots
Amon Rapp, Lorenzo Curti, Arianna Boldi
International Journal of Human-Computer Studies (2021) Vol. 151, pp. 102630-102630
Open Access | Times Cited: 394
Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions
Cammy Crolic, Felipe Thomaz, Rhonda Hadi, et al.
Journal of Marketing (2021) Vol. 86, Iss. 1, pp. 132-148
Open Access | Times Cited: 383
Investigating the Impact of User Trust on the Adoption and Use of ChatGPT: Survey Analysis
Avishek Choudhury, Hamid Shamszare
Journal of Medical Internet Research (2023) Vol. 25, pp. e47184-e47184
Open Access | Times Cited: 194
Human vs. AI: Understanding the impact of anthropomorphism on consumer response to chatbots from the perspective of trust and relationship norms
Xusen Cheng, Zhang Xiao-ping, Jason Cohen, et al.
Information Processing & Management (2022) Vol. 59, Iss. 3, pp. 102940-102940
Closed Access | Times Cited: 186
A critical review of state‐of‐the‐art chatbot designs and applications
Bei Luo, Raymond Y.K. Lau, Chunping Li, et al.
Wiley Interdisciplinary Reviews Data Mining and Knowledge Discovery (2021) Vol. 12, Iss. 1
Closed Access | Times Cited: 165
Exploring relationship development with social chatbots: A mixed-method study of replika
Iryna Pentina, Tyler Hancock, Tianling Xie
Computers in Human Behavior (2022) Vol. 140, pp. 107600-107600
Closed Access | Times Cited: 163
What impacts customer experience for B2B enterprises on using AI-enabled chatbots? Insights from Big data analytics
Amit Kushwaha, Prashant Kumar, Arpan Kumar Kar
Industrial Marketing Management (2021) Vol. 98, pp. 207-221
Closed Access | Times Cited: 159
Why are consumers following social media influencers on Instagram? Exploration of consumers’ motives for following influencers and the role of materialism
Jung Ah Lee, Sabitha Sudarshan, Kristen L. Sussman, et al.
International Journal of Advertising (2021) Vol. 41, Iss. 1, pp. 78-100
Closed Access | Times Cited: 158
Conversational commerce: entering the next stage of AI-powered digital assistants
Janarthanan Balakrishnan, Yogesh K. Dwivedi
Annals of Operations Research (2021) Vol. 333, Iss. 2-3, pp. 653-687
Open Access | Times Cited: 145
The Impact of Chatbots on Customer Loyalty: A Systematic Literature Review
Liss Jenneboer, Carolina Herrando, Efthymios Constantinides
Journal of theoretical and applied electronic commerce research (2022) Vol. 17, Iss. 1, pp. 212-229
Open Access | Times Cited: 145
Are users willing to embrace ChatGPT? Exploring the factors on the acceptance of chatbots from the perspective of AIDUA framework
Xiaoyue Ma, Yudi Huo
Technology in Society (2023) Vol. 75, pp. 102362-102362
Closed Access | Times Cited: 138
How can we manage biases in artificial intelligence systems – A systematic literature review
P. S. Varsha
International Journal of Information Management Data Insights (2023) Vol. 3, Iss. 1, pp. 100165-100165
Open Access | Times Cited: 115
Is ChatGPT scary good? How user motivations affect creepiness and trust in generative artificial intelligence
Tae Hyun Baek, Minseong Kim
Telematics and Informatics (2023) Vol. 83, pp. 102030-102030
Closed Access | Times Cited: 115
Exploring the Frontiers of Neuroimaging: A Review of Recent Advances in Understanding Brain Functioning and Disorders
Chiahui Yen, Chia-Li Lin, Ming‐Chang Chiang
Life (2023) Vol. 13, Iss. 7, pp. 1472-1472
Open Access | Times Cited: 109
Chatbots in e-commerce: The effect of chatbot language style on customers’ continuance usage intention and attitude toward brand
Meichan Li, Rui Wang
Journal of Retailing and Consumer Services (2022) Vol. 71, pp. 103209-103209
Closed Access | Times Cited: 107
Uncanny Valley Effects on Chatbot Trust, Purchase Intention, and Adoption Intention in the Context of E-Commerce: The Moderating Role of Avatar Familiarity
Stephen Wonchul Song, Mincheol Shin
International Journal of Human-Computer Interaction (2022) Vol. 40, Iss. 2, pp. 441-456
Open Access | Times Cited: 92
Unravelling the Impact of Generative Artificial Intelligence (GAI) in Industrial Applications: A Review of Scientific and Grey Literature
Arpan Kumar Kar, P. S. Varsha, Shivakami Rajan
Global Journal of Flexible Systems Management (2023) Vol. 24, Iss. 4, pp. 659-689
Closed Access | Times Cited: 83
Adoption and impacts of generative artificial intelligence: Theoretical underpinnings and research agenda
Ruchi Gupta, Kiran Nair, Mahima Mishra, et al.
International Journal of Information Management Data Insights (2024) Vol. 4, Iss. 1, pp. 100232-100232
Open Access | Times Cited: 78
Anthropomorphism and OTA chatbot adoption: a mixed methods study
Danting Cai, Hengyun Li, Rob Law
Journal of Travel & Tourism Marketing (2022) Vol. 39, Iss. 2, pp. 228-255
Open Access | Times Cited: 74
“Alexa, let’s talk about my productivity”: The impact of digital assistants on work productivity
Davit Marikyan, Savvas Papagiannidis, Omer Rana, et al.
Journal of Business Research (2022) Vol. 142, pp. 572-584
Open Access | Times Cited: 69
Sweet escape: The role of empathy in social media engagement with human versus virtual influencers
Agata Mirowska, Jbid Arsenyan
International Journal of Human-Computer Studies (2023) Vol. 174, pp. 103008-103008
Closed Access | Times Cited: 63
Chatbots or me? Consumers’ switching between human agents and conversational agents
Chia‐Ying Li, Jin‐Ting Zhang
Journal of Retailing and Consumer Services (2023) Vol. 72, pp. 103264-103264
Open Access | Times Cited: 58
Whether to trust chatbots: Applying the event-related approach to understand consumers’ emotional experiences in interactions with chatbots in e-commerce
Cuicui Wang, Yiyang Li, Weizhong Fu, et al.
Journal of Retailing and Consumer Services (2023) Vol. 73, pp. 103325-103325
Closed Access | Times Cited: 52
Understanding students’ adoption of the ChatGPT chatbot in higher education: the role of anthropomorphism, trust, design novelty and institutional policy
Athanasios Polyportis, Nikolaos Pahos
Behaviour and Information Technology (2024), pp. 1-22
Open Access | Times Cited: 36
Enhancing trust in online grocery shopping through generative AI chatbots
Debarun Chakraborty, Arpan Kumar Kar, Smruti Patre, et al.
Journal of Business Research (2024) Vol. 180, pp. 114737-114737
Open Access | Times Cited: 27
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