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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Implications of Stealing Thunder for the Impact of Expressing Emotions in Organizational Crisis Communication
An‐Sofie Claeys, Veroline Cauberghe, Jan Leysen
Journal of Applied Communication Research (2013) Vol. 41, Iss. 3, pp. 293-308
Closed Access | Times Cited: 93

Showing 1-25 of 93 citing articles:

Exploring the effect of humor in robot failure
Hongyan Yang, Hong Xu, Yan Zhang, et al.
Annals of Tourism Research (2022) Vol. 95, pp. 103425-103425
Closed Access | Times Cited: 72
Enhancing employee communication behaviors for sensemaking and sensegiving in crisis situations
Young Kim
Journal of Communication Management (2018) Vol. 22, Iss. 4, pp. 451-475
Closed Access | Times Cited: 106
Is a picture worth a thousand words? The effects of maps and warning messages on how publics respond to disaster information
Brooke Fisher Liu, Michele M. Wood, Michael J. Egnoto, et al.
Public Relations Review (2017) Vol. 43, Iss. 3, pp. 493-506
Closed Access | Times Cited: 95
Why practitioners do (not) apply crisis communication theory in practice
An‐Sofie Claeys, Michaël Opgenhaffen
Journal of Public Relations Research (2016) Vol. 28, Iss. 5-6, pp. 232-247
Open Access | Times Cited: 63
Exploring crisis communication in the internal context of an organization: Examining moderated and mediated effects of employee-organization relationships on crisis outcomes
Young Kim, Minjeong Kang, Ejae Lee, et al.
Public Relations Review (2019) Vol. 45, Iss. 3, pp. 101777-101777
Closed Access | Times Cited: 62
Activating constructive employee behavioural responses in a crisis: Examining the effects of pre‐crisis reputation and crisis communication strategies on employee voice behaviours
Young Kim, Hyun-Ji Lim
Journal of Contingencies and Crisis Management (2020) Vol. 28, Iss. 2, pp. 141-157
Closed Access | Times Cited: 53
Corporate Responses to the Coronavirus Crisis and their Impact on Electronic‐Word‐of‐Mouth and Trust Recovery: Evidence from Social Media
Yichuan Wang, Minhao Zhang, Shuyang Li, et al.
British Journal of Management (2021) Vol. 32, Iss. 4, pp. 1184-1202
Open Access | Times Cited: 53
Service robot’s responses in service recovery and service evaluation: the moderating role of robots’ social perception
Minghui Shan, Zhenzhong Zhu, Haipeng Chen, et al.
Journal of Hospitality Marketing & Management (2023) Vol. 33, Iss. 2, pp. 145-168
Closed Access | Times Cited: 20
An investigation of how gender shapes the appearance and judgment of apologetic faces
Meghan George, Joshua R. Guilfoyle, C. Ward Struthers, et al.
Group Processes & Intergroup Relations (2025)
Closed Access
Communication in times of crisis: The stakeholder relationship under pressure
Toni G.L.A. van der Meer, Piet Verhoeven, Hans W. J. Beentjes, et al.
Public Relations Review (2017) Vol. 43, Iss. 2, pp. 426-440
Open Access | Times Cited: 59
Should the shady steal thunder? The effects of crisis communication timing, pre‐crisis reputation valence, and crisis type on post‐crisis organizational trust and purchase intention
Ardion Beldad, Ester van Laar, Sabrina Hegner
Journal of Contingencies and Crisis Management (2017) Vol. 26, Iss. 1, pp. 150-163
Open Access | Times Cited: 53
Is old news no news? The impact of self-disclosure by organizations in crisis
An‐Sofie Claeys, Veroline Cauberghe, Mario Pandelaere
Journal of Business Research (2016) Vol. 69, Iss. 10, pp. 3963-3970
Closed Access | Times Cited: 50
Stealing thunder and filling the silence: Twitter as a primary channel of police crisis communication
Brooke M. Fowler
Public Relations Review (2017) Vol. 43, Iss. 4, pp. 718-728
Closed Access | Times Cited: 48
Responding to a Health Crisis on Facebook: The Effects of Response Timing and Message Appeal
Yan Huang, Marcia W. DiStaso
Public Relations Review (2020) Vol. 46, Iss. 3, pp. 101909-101909
Closed Access | Times Cited: 48
The impact of expressing mixed valence emotions in organizational crisis communication on consumer’s negative word-of-mouth intention
Yi Xiao, Liselot Hudders, An‐Sofie Claeys, et al.
Public Relations Review (2018) Vol. 44, Iss. 5, pp. 794-806
Closed Access | Times Cited: 46
Hospitality-based service recovery, outcome favourability, satisfaction with service recovery and consequent customer loyalty: an empirical analysis
Ghazal Shams, Raouf Ahmad Rather, Mohsin Abdur Rehman, et al.
International Journal of Culture Tourism and Hospitality Research (2020) Vol. 15, Iss. 2, pp. 266-284
Closed Access | Times Cited: 42
Communicating sadness: The impact of emotional crisis communication on the organizational post-crisis reputation
Lieze Schoofs, An‐Sofie Claeys
Journal of Business Research (2021) Vol. 130, pp. 271-282
Closed Access | Times Cited: 34
Sentiment classification using attention mechanism and bidirectional long short-term memory network
Peng Wu, Xiaotong Li, Ling Chen, et al.
Applied Soft Computing (2021) Vol. 112, pp. 107792-107792
Closed Access | Times Cited: 34
The Effect of Affect: An Appraisal Theory Perspective on Emotional Engagement in Narrative Persuasion
Anne Hamby, Niusha Jones
Journal of Advertising (2021) Vol. 51, Iss. 1, pp. 116-131
Closed Access | Times Cited: 33
Restoring trust through transparency: Examining the effects of transparency strategies on police crisis communication in Mainland China
Qi Zheng
Public Relations Review (2023) Vol. 49, Iss. 2, pp. 102296-102296
Closed Access | Times Cited: 15
We Feel, We Understand: Examining the Moderating Effects of Publics' Empathy on Crisis Outcomes Across Crisis Types and Response Strategies
James Ndone
Journal of Contingencies and Crisis Management (2025) Vol. 33, Iss. 1
Open Access
Keeping Control: The Importance of Nonverbal Expressions of Power by Organizational Spokespersons in Times of Crisis
An‐Sofie Claeys, Veroline Cauberghe
Journal of Communication (2014) Vol. 64, Iss. 6, pp. 1160-1180
Closed Access | Times Cited: 48
Examining stealing thunder as a new service recovery strategy: impact on customer loyalty
Priyanko Guchait, Rachel Han, Xingyu Wang, et al.
International Journal of Contemporary Hospitality Management (2019) Vol. 31, Iss. 2, pp. 931-952
Closed Access | Times Cited: 36
Practicing transparency in a crisis: Examining the combined effects of crisis type, response, and message transparency on organizational perceptions
Derrick Holland, Trent Seltzer, Anna Kochigina
Public Relations Review (2021) Vol. 47, Iss. 2, pp. 102017-102017
Closed Access | Times Cited: 29
Emotional intelligence and public relations: An empirical review
Weiwu Zhang, Oluseyi Adegbola
Public Relations Review (2022) Vol. 48, Iss. 3, pp. 102199-102199
Closed Access | Times Cited: 20
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