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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Factors affecting user trust and intention in adopting chatbots: the moderating role of technology anxiety in insurtech
Massilva Dekkal, Manon Arcand, Sandrine Prom Tep, et al.
Journal of Financial Services Marketing (2023) Vol. 29, Iss. 3, pp. 699-728
Closed Access | Times Cited: 24

Showing 24 citing articles:

Is ChatGPT scary good? How user motivations affect creepiness and trust in generative artificial intelligence
Tae Hyun Baek, Minseong Kim
Telematics and Informatics (2023) Vol. 83, pp. 102030-102030
Closed Access | Times Cited: 119
Evaluating privacy, security, and trust perceptions in conversational AI: A systematic review
Anna Leschanowsky, Silas Rech, Birgit Popp, et al.
Computers in Human Behavior (2024) Vol. 159, pp. 108344-108344
Open Access | Times Cited: 13
Exploring the ‘Dark Side’ of AI‐Powered Digital Assistants: A Moderated Mediation Model of Antecedents and Outcomes of Perceived Creepiness
Daniel K. Maduku, Nripendra P. Rana, Mercy Mpinganjira, et al.
Journal of Consumer Behaviour (2025)
Open Access
Enhancing loyalty in luxury fashion with AI: the mediation role of customer relationships
Seyed Sina Khamoushi Sahne, Hassan Kalantari Daronkola
Asia-Pacific Journal of Business Administration (2025)
Closed Access
AI colleagues: how AI influences hotel employees’ service performance?
Tong Wang, Eugene Cheng-Xi Aw, Garry Wei‐Han Tan, et al.
Current Issues in Tourism (2025), pp. 1-18
Open Access
Influence of trust on hospital staff compliance with the data protection act, moderated by noncompliance costs – a Ugandan case study
Barbara N. Kayondo, Michael Kyobe
Information and Computer Security (2025)
Closed Access
Factors affecting customer adoption of AI digital agents in service operations: an assessment of relative importance
Aman Pathak, Veena Bansal
Behaviour and Information Technology (2025), pp. 1-23
Closed Access
Does personal innovativeness and personal anxiety matter? The predictors of continuance use intention of an e-wallet system
Yang Tian, Tak Jie Chan, Tze Wei Liew, et al.
Kybernetes (2024)
Closed Access | Times Cited: 3
In quest of perceived risk determinants affecting intention to use fintech: Moderating effects of situational factors
Zhao Hai-feng, Nosherwan Khaliq
Technological Forecasting and Social Change (2024) Vol. 207, pp. 123599-123599
Open Access | Times Cited: 2
Enhancing service quality in the insurance industry with AI-powered humanoid chatbots
Kanchan Patil, Mugdha Shailendra Kulkarni, Manoj Hudnurkar
The TQM Journal (2024)
Closed Access | Times Cited: 2
Customer trust and willingness to use shopping assistant humanoid chatbot
Youhua Wang, Muhammad Mohsin, Khalid Jamil
Service Industries Journal (2024), pp. 1-25
Closed Access | Times Cited: 2
Examining chatbot usage intention in a service encounter: Role of task complexity, communication style, and brand personality
Zara Murtaza, Isha Sharma, Pilar Carbonell
Technological Forecasting and Social Change (2024) Vol. 209, pp. 123806-123806
Open Access | Times Cited: 1
Determinants of Generative AI System Adoption and Usage Behavior in Korean Companies: Applying the UTAUT Model
Youngsoo Kim, Victor Blazquez, Taeyeon Oh
Behavioral Sciences (2024) Vol. 14, Iss. 11, pp. 1035-1035
Open Access | Times Cited: 1
Unpacking the Reasons Shaping Employee Acceptance and Attitudes towards AI Assistant Services in the Hotel Industry: A Behavioral Reasoning Perspective
Tarikul Islam, Erhua Zhou
Advances in management and applied economics (2024), pp. 109-141
Open Access
Factors of Trust Building in Conversational AI Systems: A Literature Review
C. Becker, Mahsa Fischer
Lecture notes in computer science (2024), pp. 27-44
Closed Access
Intentions to Adopt Contactless Travel in the Post-Pandemic Era: Adapting to a New Normal
Ninh Van Nguyen, Thu Anh Nguyen
International Journal of Analysis and Applications (2024) Vol. 22, pp. 101-101
Open Access
Navigating Behavioural Barriers to Fintech Chatbot Adoption: An Extended Innovation Resistance Theory Approach
Muhammed Jisham, Vanitha Selvaraj, Abin John
Colombo Business Journal International Journal of Theory and Practice (2024) Vol. 15, Iss. 1, pp. 80-104
Open Access
Can An Artificial Intelligence-Powered Humanoid Chatbot Be a Quality Service Enhancer in The Insurance Industry?
Kanchan Patil, Mugdha Shailendra Kulkarni, Manoj Hudnurkar
(2024), pp. 378-383
Closed Access
Do the technological anxiety, privacy and physical risks matter in retail customers'‏ ‏adoption of AR‏ ‏apps? An extended UTAUT2 approach
Mohamed M. Elsotouhy, Mohamed A. Khashan, Mumen Z. Thabet, et al.
EuroMed Journal of Business (2024)
Closed Access
Marketing Educators and Artificial Intelligence: A Perspective on Productivity and Innovation
Pamela P. Rogers, Charlotte A. Allen, Antoine Busby
Journal of Marketing Education (2024)
Closed Access
Influencing factors and consequences of chatbot initial trust in AI telecommunication services: a study on Generation Z
Mariem Sboui, Ons Baati, Nadia Sfar
The TQM Journal (2024)
Closed Access
Legal Chatbots: Accessibility and Accuracy of Legal Assistance for the Public
Samiksha
International Journal For Multidisciplinary Research (2024) Vol. 6, Iss. 3
Open Access
Unveiling The Determinants of Marketplace Customer Service Chatbot Continuous Intention to Use in Indonesia : A Descriptive Analysis
Aisha Freena Hariansyah, Safira Audre, Jasper Owen, et al.
(2023), pp. 452-457
Closed Access | Times Cited: 1
Trust in Artificial Intelligence: Modeling the Decision Making of Human Operators in Highly Dangerous Situations
Alexander Venger, Victor M. Dozortsev
Mathematics (2023) Vol. 11, Iss. 24, pp. 4956-4956
Open Access | Times Cited: 1
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