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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Emotional expression by artificial intelligence chatbots to improve customer satisfaction: Underlying mechanism and boundary conditions
Junbo Zhang, Qi Chen, Jiandong Lu, et al.
Tourism Management (2023) Vol. 100, pp. 104835-104835
Closed Access | Times Cited: 72

Showing 1-25 of 72 citing articles:

Digital human calls you dear: How do customers respond to virtual streamers’ social-oriented language in e-commerce livestreaming? A stereotyping perspective
Ruiqi Yao, Guijie Qi, Zhiqiang Wu, et al.
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103872-103872
Closed Access | Times Cited: 18
How AI chatbots shape satisfactory experiences: A combined perspective of competence expansion and emotional extension
R. Hao, Chunqing Li
Technological Forecasting and Social Change (2025) Vol. 212, pp. 123979-123979
Closed Access | Times Cited: 1
Robots make me feel more like a human! Investigating how employee-robot engagement reduces workplace depersonalization
Xin Liu, Lu Zhang, Zhibin Lin, et al.
Tourism Management (2025) Vol. 109, pp. 105149-105149
Closed Access | Times Cited: 1
Tourist acceptance of ChatGPT in travel services: the mediating role of parasocial interaction
Han Xu, Rob Law, Jon C. Lovett, et al.
Journal of Travel & Tourism Marketing (2024) Vol. 41, Iss. 7, pp. 955-972
Open Access | Times Cited: 13
The effect of the anthropomorphic design of chatbots on customer switching intention when the chatbot service fails: An expectation perspective
Zhenzhen Lu, Qingfei Min, Lintong Jiang, et al.
International Journal of Information Management (2024) Vol. 76, pp. 102767-102767
Closed Access | Times Cited: 11
The AI empathy effect: a mechanism of emotional contagion
Weifang Liu, Shan Zhang, Tingting Zhang, et al.
Journal of Hospitality Marketing & Management (2024) Vol. 33, Iss. 6, pp. 703-734
Closed Access | Times Cited: 11
Artificial Intelligence in Marketing Communication: A Comprehensive Exploration of the Integration and Impact of AI
Hafize Nurgül DURMUŞ ŞENYAPAR
Technium Social Sciences Journal (2024) Vol. 55, pp. 64-81
Open Access | Times Cited: 10
Connecting through chatbots: residents’ insights on digital storytelling, place attachment, and value co-creation
Petek Tosun, Abdullah Uslu, Emrullah Erul
Current Issues in Tourism (2024), pp. 1-24
Closed Access | Times Cited: 9
Customers’ online service encounter satisfaction with chatbots: interaction effects of language style and decision-making journey stage
Yingying Huang, Doğan Gürsoy
International Journal of Contemporary Hospitality Management (2024) Vol. 36, Iss. 12, pp. 4074-4091
Closed Access | Times Cited: 8
Impact of AI on Customer Experience in Video Streaming Services: A Focus on Personalization and Trust
Saif Ahmed, Norzalita Abd Aziz
International Journal of Human-Computer Interaction (2024), pp. 1-20
Closed Access | Times Cited: 7
Scope and limits of AI fundraisers: Moderated serial multiple mediation model between artificial emotions and willingness to donate via humanness and empathy
Gain Park, Jiyun Chung, Seyoung Lee
Technological Forecasting and Social Change (2024) Vol. 201, pp. 123211-123211
Closed Access | Times Cited: 5
Determinants of the Usage of ChatGPT in the Tourism and Hospitality Industry: A Model Proposal from the Technology Acceptance Perspective
Alptekin Sökmen, Hasan Evrim Arıcı, Gürkan Çalışkan
Journal of Tourism and Gastronomy Studies (2024)
Open Access | Times Cited: 5
An overview of chatbots in tourism and hospitality using bibliometric and thematic content analysis
Gökhan Yılmaz, Ayşe Şahin
Worldwide Hospitality and Tourism Themes (2024) Vol. 16, Iss. 2, pp. 232-247
Closed Access | Times Cited: 5
Generative artificial intelligence (GenAI) revolution: A deep dive into GenAI adoption
Aman Kumar, Amit Shankar, Linda D. Hollebeek, et al.
Journal of Business Research (2025) Vol. 189, pp. 115160-115160
Open Access
Are highly anthropomorphic service robots more likely to be forgiven by customers after service failures? A mind perception perspective
Yaxin Zhao, Zhangxiang Zhu, Binli Tang
International Journal of Hospitality Management (2025) Vol. 126, pp. 104103-104103
Closed Access
Generative AI inspiration and hotel recommendation acceptance: Does anxiety over lack of transparency matter?
GuoQiong Ivanka Huang, IpKin Anthony Wong, Chen Zhang, et al.
International Journal of Hospitality Management (2025) Vol. 126, pp. 104112-104112
Closed Access
Why people trust AI software robots: a mediated moderation perspective on the interaction between their intelligence and appearance
Taejin Kim, One-Ki Daniel Lee, Juyoung Kang
Industrial Management & Data Systems (2025)
Closed Access
The Impact of Perceived Experience on Customer Privacy Concerns During AI-Human Interaction: The Chain Mediating Effect of Hedonic Value and Trust
Gang Li, T Wang, Miaomiao Yang, et al.
International Journal of Human-Computer Interaction (2025), pp. 1-14
Closed Access
The impact of new generative AI chatbots on the switch point (SP): toward an artificial emotional awareness (AEA)
Marialuisa Saviano, Asha Thomas, Marzia Del Prete, et al.
European Journal of Innovation Management (2025)
Closed Access
Transforming marketing landscapes: a systematic literature review of generative AI using the TCCM model framework
Akshara Prasanna, Bijay Prasad Kushwaha
Management Review Quarterly (2025)
Closed Access
Using Generative Adversarial Networks for the synthesis of emotional facial expressions in virtual educational environments
William Villegas-Ch, Alexandra Maldonado Navarro, Araceli Mera-Navarrete
Intelligent Systems with Applications (2025) Vol. 25, pp. 200479-200479
Open Access
Apologizing with a smile or crying face? Exploring the impact of emoji types on customer forgiveness within chatbots service recovery
Chenze Xie, Junhong Zhu, Yuguang Xie, et al.
Electronic Commerce Research and Applications (2025), pp. 101488-101488
Closed Access
Artificial Intelligence in Tourism Through Chatbot Support in the Booking Process—An Experimental Investigation
Kirsten Wüst, Kerstin Bremser
Tourism and Hospitality (2025) Vol. 6, Iss. 1, pp. 36-36
Open Access
Avatar influence: How form realism and message appeal shape Generation Z's travel intentions
Zhen Su, Biman Lei, Shichang Liang, et al.
Journal of Hospitality and Tourism Management (2025)
Closed Access
Sequential mediator and moderator model of intention for the implementation of chatbots in Malaysian government agencies
Ramizatunnisah Jais, Abdul Hafaz Ngah
Journal of Decision System (2025) Vol. 34, Iss. 1
Closed Access
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