OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!
If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.
Requested Article:
Managerial response strategies to eWOM: A framework and research agenda for webcare
Ana Isabel Lopes, Nathalie Dens, Patrick De Pelsmacker, et al.
Tourism Management (2023) Vol. 98, pp. 104739-104739
Open Access | Times Cited: 27
Ana Isabel Lopes, Nathalie Dens, Patrick De Pelsmacker, et al.
Tourism Management (2023) Vol. 98, pp. 104739-104739
Open Access | Times Cited: 27
Showing 1-25 of 27 citing articles:
The relationship between electronic word of mouth and brand: A systematic review and future research agenda
Chahat Maru, T. Sai Vijay
International Journal of Consumer Studies (2024) Vol. 48, Iss. 2
Closed Access | Times Cited: 17
Chahat Maru, T. Sai Vijay
International Journal of Consumer Studies (2024) Vol. 48, Iss. 2
Closed Access | Times Cited: 17
Beyond the real world: Metaverse adoption patterns in tourism among Gen Z and Millennials
Víctor Calderón-Fajardo, Miguel Puig-Cabrera, Ignacio Rodríguez‐Rodríguez
Current Issues in Tourism (2024), pp. 1-21
Open Access | Times Cited: 12
Víctor Calderón-Fajardo, Miguel Puig-Cabrera, Ignacio Rodríguez‐Rodríguez
Current Issues in Tourism (2024), pp. 1-21
Open Access | Times Cited: 12
Improving Complaint Handling: The Rhetorical Turn in Defensive and Accommodative Strategies
M.J.P. van Mulken, Liza Heslenfled
Business and Professional Communication Quarterly (2025)
Closed Access
M.J.P. van Mulken, Liza Heslenfled
Business and Professional Communication Quarterly (2025)
Closed Access
Addressing backlash? Corporate DEI communication and user complaints on social media
Sabine Einwiller, Daniel Wolfgruber, A. Leitner
Journal of Marketing Communications (2025), pp. 1-19
Open Access
Sabine Einwiller, Daniel Wolfgruber, A. Leitner
Journal of Marketing Communications (2025), pp. 1-19
Open Access
The Influence of Electronic Word‐of‐Mouth (eWOM) on Promoting Sustainable Tourism in Bangladesh
Mitanur Rahman, Md. Nasir Mia
Human Behavior and Emerging Technologies (2025) Vol. 2025, Iss. 1
Open Access
Mitanur Rahman, Md. Nasir Mia
Human Behavior and Emerging Technologies (2025) Vol. 2025, Iss. 1
Open Access
Exploring the diversity of emotion in hospitality and tourism from big data: a novel sentiment dictionary
Yunyun Yu, Jiaqi Chen, Fuad Mehraliyev, et al.
International Journal of Contemporary Hospitality Management (2024) Vol. 36, Iss. 12, pp. 4237-4257
Closed Access | Times Cited: 4
Yunyun Yu, Jiaqi Chen, Fuad Mehraliyev, et al.
International Journal of Contemporary Hospitality Management (2024) Vol. 36, Iss. 12, pp. 4237-4257
Closed Access | Times Cited: 4
Relative deprivation in solving unfair customer reviews
Juan Liu, Runzhe Yu, Jing Li, et al.
Annals of Tourism Research (2025) Vol. 111, pp. 103927-103927
Closed Access
Juan Liu, Runzhe Yu, Jing Li, et al.
Annals of Tourism Research (2025) Vol. 111, pp. 103927-103927
Closed Access
Generative AI vs. humans in online hotel review management: A Task-Technology Fit perspective
Huihui Zhang, Zheng Xiang, F. Zach
Tourism Management (2025) Vol. 110, pp. 105187-105187
Closed Access
Huihui Zhang, Zheng Xiang, F. Zach
Tourism Management (2025) Vol. 110, pp. 105187-105187
Closed Access
Artificial Intelligence in Frontline Service Encounters: A Systematic Review and Research Agenda
Sneha Rose George, C Manu, Manoj Edward
International Journal of Consumer Studies (2025) Vol. 49, Iss. 3
Closed Access
Sneha Rose George, C Manu, Manoj Edward
International Journal of Consumer Studies (2025) Vol. 49, Iss. 3
Closed Access
Enhancing the interaction between guests and hotel managers: The value of guest-generated titles
C. Xu, Guangyu Wang, Juan Luis Nicolau, et al.
Tourism Management (2025) Vol. 110, pp. 105201-105201
Closed Access
C. Xu, Guangyu Wang, Juan Luis Nicolau, et al.
Tourism Management (2025) Vol. 110, pp. 105201-105201
Closed Access
Electronic word-of-mouth (eWOM) and customer brand engagement (CBE): Do they really go hand-in-hand?
Mukta Srivastava, S Abhishek, Neeraj Pandey
Electronic Commerce Research (2023)
Closed Access | Times Cited: 9
Mukta Srivastava, S Abhishek, Neeraj Pandey
Electronic Commerce Research (2023)
Closed Access | Times Cited: 9
ChatGPT and online service recovery: How potential customers react to managerial responses of negative reviews
Karen Pei-Sze Tan, Yi Liu, Stephen W. Litvin
Tourism Management (2024) Vol. 107, pp. 105057-105057
Closed Access | Times Cited: 3
Karen Pei-Sze Tan, Yi Liu, Stephen W. Litvin
Tourism Management (2024) Vol. 107, pp. 105057-105057
Closed Access | Times Cited: 3
Seize the favorable impression: how hosts should manage positive online reviews
Bo Wang, Ting Jia
International Journal of Contemporary Hospitality Management (2023) Vol. 36, Iss. 4, pp. 1375-1392
Closed Access | Times Cited: 7
Bo Wang, Ting Jia
International Journal of Contemporary Hospitality Management (2023) Vol. 36, Iss. 4, pp. 1375-1392
Closed Access | Times Cited: 7
The power of personalization: Hosts how to promote guest bookings by personalized responses
Bo Wang, Ting Jia
International Journal of Hospitality Management (2024) Vol. 120, pp. 103766-103766
Closed Access | Times Cited: 2
Bo Wang, Ting Jia
International Journal of Hospitality Management (2024) Vol. 120, pp. 103766-103766
Closed Access | Times Cited: 2
Redes sociales y la influencia en la decisión del destino turístico
Omar Millán
Cuadernos info (2024), Iss. 57
Open Access | Times Cited: 1
Omar Millán
Cuadernos info (2024), Iss. 57
Open Access | Times Cited: 1
Is webcare good for business? A study of the effect of managerial response strategies to online reviews on hotel bookings
Ana Isabel Lopes, Edward C. Malthouse, Nathalie Dens, et al.
Journal of service management (2024) Vol. 35, Iss. 6, pp. 22-41
Open Access | Times Cited: 1
Ana Isabel Lopes, Edward C. Malthouse, Nathalie Dens, et al.
Journal of service management (2024) Vol. 35, Iss. 6, pp. 22-41
Open Access | Times Cited: 1
Does a higher responder level generate more traveller reviews? The moderating role of managerial response content
Ziqiong Zhang, Zili Zhang, Hengyun Li, et al.
Tourism Management Perspectives (2024) Vol. 51, pp. 101231-101231
Closed Access | Times Cited: 1
Ziqiong Zhang, Zili Zhang, Hengyun Li, et al.
Tourism Management Perspectives (2024) Vol. 51, pp. 101231-101231
Closed Access | Times Cited: 1
RNSC: A Hierarchical Deep Learning Model for Net Promoter Scoring Understanding by Combining Review and Note through Semantic Consistency
Xiaowei Shi, Qiang Wei
Knowledge-Based Systems (2024) Vol. 301, pp. 112251-112251
Closed Access | Times Cited: 1
Xiaowei Shi, Qiang Wei
Knowledge-Based Systems (2024) Vol. 301, pp. 112251-112251
Closed Access | Times Cited: 1
Organizational responses to online employee reviews: A mixed-method research
Yunxuan Carrie Zhang, Cass Shum, Amanda Belarmino
International Journal of Hospitality Management (2024) Vol. 125, pp. 104003-104003
Closed Access | Times Cited: 1
Yunxuan Carrie Zhang, Cass Shum, Amanda Belarmino
International Journal of Hospitality Management (2024) Vol. 125, pp. 104003-104003
Closed Access | Times Cited: 1
How does Organizational Citizenship Behavior Influence The Service Quality of Bank Employees During The COVID-19 Pandemic? Evidence From in Bekasi, Indonesia
Edison Siregar, Riwandari Juniasti, Fery Tobing
Golden Ratio of Human Resource Management (2024) Vol. 4, Iss. 1, pp. 01-16
Open Access
Edison Siregar, Riwandari Juniasti, Fery Tobing
Golden Ratio of Human Resource Management (2024) Vol. 4, Iss. 1, pp. 01-16
Open Access
Ecosystem-Aktivitäten des Kunden und Anbietermaßnahmen
Sabine Fließ, Stefan Dyck, Maarten Volkers
Springer eBooks (2024), pp. 381-409
Closed Access
Sabine Fließ, Stefan Dyck, Maarten Volkers
Springer eBooks (2024), pp. 381-409
Closed Access
Exploring an incongruence frame for online reviews
Praveen Sugathan, Subin Sudhir, Rahul Ramachandran
Journal of Consumer Behaviour (2024) Vol. 23, Iss. 6, pp. 2913-2932
Open Access
Praveen Sugathan, Subin Sudhir, Rahul Ramachandran
Journal of Consumer Behaviour (2024) Vol. 23, Iss. 6, pp. 2913-2932
Open Access
All words have consequences: Concrete versus abstract language in management response to hotel guest reviews
Chunyu Li, Yiheng Yu, Raffaele Filieri, et al.
Tourism Management (2024) Vol. 106, pp. 105032-105032
Closed Access
Chunyu Li, Yiheng Yu, Raffaele Filieri, et al.
Tourism Management (2024) Vol. 106, pp. 105032-105032
Closed Access
Technical Anonymity and Employees’ Willingness to Speak Up: Influences of Voice Solicitation, General Timeliness, and Psychological Safety
Chun Liu, Qin Yuan, Jiang Luo
Management Communication Quarterly (2024)
Closed Access
Chun Liu, Qin Yuan, Jiang Luo
Management Communication Quarterly (2024)
Closed Access
B&B host work-life balance and customer online self- disclosure: A cross-level mediation effect of work vigor
Chen‐Ju Lin, Chia‐Yen Wu, David J. Pauleen
International Journal of Hospitality Management (2024) Vol. 124, pp. 103953-103953
Closed Access
Chen‐Ju Lin, Chia‐Yen Wu, David J. Pauleen
International Journal of Hospitality Management (2024) Vol. 124, pp. 103953-103953
Closed Access
