OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!
If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.
Requested Article:
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? An application of cognitive dissonance theory
Xing’an Xu, Juan Liu, Ruiying Cai
Tourism Management (2022) Vol. 93, pp. 104615-104615
Closed Access | Times Cited: 7
Xing’an Xu, Juan Liu, Ruiying Cai
Tourism Management (2022) Vol. 93, pp. 104615-104615
Closed Access | Times Cited: 7
Showing 7 citing articles:
Why and when customers participate in service recovery: From the perspective of perceived group emotional intelligence
Xing’an Xu, Guangxiu Jiang, Li Pan
Journal of Hospitality and Tourism Management (2025) Vol. 62, pp. 207-218
Closed Access
Xing’an Xu, Guangxiu Jiang, Li Pan
Journal of Hospitality and Tourism Management (2025) Vol. 62, pp. 207-218
Closed Access
Tourism visual deception in “check-in tourism”: Value co-creation and co-destruction perspectives
Xinrui Fang, Keheng Xiang
Journal of Hospitality and Tourism Management (2023) Vol. 57, pp. 190-199
Closed Access | Times Cited: 10
Xinrui Fang, Keheng Xiang
Journal of Hospitality and Tourism Management (2023) Vol. 57, pp. 190-199
Closed Access | Times Cited: 10
Rise through coping with service failures in tourism
Lujun Su, Huixuan Chen, Zhibin Lin
Annals of Tourism Research (2023) Vol. 102, pp. 103643-103643
Open Access | Times Cited: 9
Lujun Su, Huixuan Chen, Zhibin Lin
Annals of Tourism Research (2023) Vol. 102, pp. 103643-103643
Open Access | Times Cited: 9
Implementing multi-attribute utility theory in service recovery: An operational management perspective on online retailing
Yan Song, Yifan Xiu, Zhou Li-ping, et al.
Journal of Retailing and Consumer Services (2024) Vol. 81, pp. 103968-103968
Closed Access | Times Cited: 3
Yan Song, Yifan Xiu, Zhou Li-ping, et al.
Journal of Retailing and Consumer Services (2024) Vol. 81, pp. 103968-103968
Closed Access | Times Cited: 3
Team leader humility and team proactive customer service behavior: A regulatory focus perspective
Qiqi Cao, Sainan Yang, Xiao Wang, et al.
International Journal of Hospitality Management (2023) Vol. 114, pp. 103576-103576
Closed Access | Times Cited: 5
Qiqi Cao, Sainan Yang, Xiao Wang, et al.
International Journal of Hospitality Management (2023) Vol. 114, pp. 103576-103576
Closed Access | Times Cited: 5
A Study of the Impact of Artificial Intelligent Services on the Remediation of Business Management Service Failures
Hong Chen, Siying Xiong
Applied Mathematics and Nonlinear Sciences (2024) Vol. 9, Iss. 1
Open Access | Times Cited: 1
Hong Chen, Siying Xiong
Applied Mathematics and Nonlinear Sciences (2024) Vol. 9, Iss. 1
Open Access | Times Cited: 1
Complied by Belief Consistency: The Cognitive-Information Lens of User-Generated Persuasion
Hung‐Pin Shih, Kee‐hung Lai, T.C.E. Cheng
Journal of theoretical and applied electronic commerce research (2023) Vol. 18, Iss. 1, pp. 372-393
Open Access | Times Cited: 3
Hung‐Pin Shih, Kee‐hung Lai, T.C.E. Cheng
Journal of theoretical and applied electronic commerce research (2023) Vol. 18, Iss. 1, pp. 372-393
Open Access | Times Cited: 3
