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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

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Showing 1-25 of 29 citing articles:

“From expectations to frustrations”: Dissecting negative experiences to understand negative word-of-mouth in online grocery services
Sk Abu Khalek, Debasmita Dey, Anirban Chakraborty, et al.
Journal of Retailing and Consumer Services (2025) Vol. 84, pp. 104221-104221
Closed Access | Times Cited: 2
Knowing how satisfied/dissatisfied is far from enough: a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques
Tong Yang, Jie Wu, Junming Zhang
International Journal of Contemporary Hospitality Management (2023) Vol. 36, Iss. 3, pp. 873-892
Closed Access | Times Cited: 18
Service attributes for sustainable rural tourism from online comments: Tourist satisfaction perspective
Jie Wu, Tong Yang
Journal of Destination Marketing & Management (2023) Vol. 30, pp. 100822-100822
Closed Access | Times Cited: 17
Wine tourism experiences of Chinese tourists: a tourist-centric perspective
Doris Chenguang Wu, Chenyu Cao, Ji Wu, et al.
International Journal of Contemporary Hospitality Management (2024) Vol. 36, Iss. 8, pp. 2601-2631
Closed Access | Times Cited: 5
Text Analysis in Tourism and Hospitality: A Comprehensive Review
Jian-Wu Bi, Xue-Er Zhu, Tianyu Han
Journal of Travel Research (2024) Vol. 63, Iss. 8, pp. 1847-1869
Closed Access | Times Cited: 5
Dynamics in the asymmetric effects of job attributes on employee satisfaction: A mixed-method approach using big data
Z. G. Li, Panagiotis Stamolampros, Xuefeng Zhao
Tourism Management (2024) Vol. 105, pp. 104967-104967
Closed Access | Times Cited: 5
Daily online review sentiment and hotel performance
Juan Luis Nicolau, Zheng Xiang, Dan Wang
International Journal of Contemporary Hospitality Management (2023) Vol. 36, Iss. 3, pp. 790-811
Open Access | Times Cited: 11
Tour group prioritization driven by online reviews: using an improved EDAS-SIR method with credibility
Mengting Xu, Xinxin Wang, Zeshui Xu
Artificial Intelligence Review (2025) Vol. 58, Iss. 3
Open Access
Tourists’ perceptions and adoption of winery upcycled products: The moderating effect of product type
Yang Xu, EunHa Jeong
International Journal of Hospitality Management (2025) Vol. 128, pp. 104157-104157
Closed Access
Douro Valley Tourists’ Perceptions of Service Quality: Using Text to Learn About the Hospitality Sector
António J. D. V. T. Melo, Eduardo Gonçalves, António José Pinheiro, et al.
Advances in Science, Technology & Innovation/Advances in science, technology & innovation (2025), pp. 263-272
Closed Access
Enotourist satisfaction: A multidimensional approach
Ricardo Sellers Rubio, Juan Luis Nicolau, Fernando Campayo-Sánchez, et al.
Tourism Economics (2025)
Closed Access
Customers’ hotel staycation experiences: implications from the pandemic
Hengyun Li, Jing Zhang, Qingwen Wan, et al.
Current Issues in Tourism (2023) Vol. 27, Iss. 11, pp. 1732-1749
Closed Access | Times Cited: 10
Exploring consumer sentiments and opinions in wine E-commerce: A cross-country comparative study
Mingze Rui, Antonina Sparacino, Valentina Maria Merlino, et al.
Journal of Retailing and Consumer Services (2024) Vol. 82, pp. 104097-104097
Open Access | Times Cited: 3
But it was supposed to be healthy! How expected and actual nutritional value affect the content and linguistic characteristics of online reviews for food products
Yiru Wang, Xun Xu, Christina A. Kuchmaner, et al.
Journal of Consumer Psychology (2023) Vol. 33, Iss. 4, pp. 743-761
Closed Access | Times Cited: 7
Satisfaction and Dissatisfaction in Wine Tourism: A User-Generated Content Analysis
Raquel Meneses, Carlos Henrique de Brito, Bárbara Eliana de Moura Lopes, et al.
Tourism and Hospitality Research (2023)
Open Access | Times Cited: 7
Service attribute prioritization based on the marginal utility of attribute performance
Mengqiang Pan, Nao Li, Rob Law, et al.
International Journal of Hospitality Management (2023) Vol. 114, pp. 103560-103560
Closed Access | Times Cited: 7
Dynamic Asymmetry Relationship Between Employee Satisfaction and Its Influencing Factors: Evidence from the Airline Industry
Yanbo Yao, Tianyu Han, Yun Yang
Journal of Quality Assurance in Hospitality & Tourism (2024), pp. 1-19
Closed Access | Times Cited: 2
Service failure is bound to happen: Unraveling the impact of dissatisfaction, complaint behavior and re-travel intention in travel and tourism industry
Muhammad Khizar Hayat Naeem, Belkina Nadezhda, Yanqing Wang
Acta Psychologica (2024) Vol. 248, pp. 104343-104343
Open Access | Times Cited: 2
How to stay competitive: An innovative concept to assess the business competitiveness using online restaurant reviews
Jie Wu, Jinyan Chen, Tong Yang, et al.
International Journal of Hospitality Management (2024) Vol. 122, pp. 103836-103836
Closed Access | Times Cited: 2
Exploring the asymmetric relationships between satisfaction factors and overall employee satisfaction in the airline industry
Tianyu Han, Jian-Wu Bi
Current Issues in Tourism (2023) Vol. 27, Iss. 14, pp. 2325-2344
Closed Access | Times Cited: 6
How positive do testimonials on a restaurant website need to be? Impact of positivity of testimonial reviews on customers’ decision-making
Seunghun Shin, Hyejo Hailey Shin, Jaehee Gim
International Journal of Hospitality Management (2022) Vol. 108, pp. 103382-103382
Closed Access | Times Cited: 8
Modeling wine consumer typology, motivation, satisfaction and loyalty: Wine tourism destination visitors vs residents in Florida
Asli D.A. Tasci, Wei Wei, Robin M. Back
Tourism Review (2023) Vol. 79, Iss. 6, pp. 1234-1256
Closed Access | Times Cited: 4
Understanding Customer Opinion Change on Fresh Food E-Commerce Products and Services—Comparative Analysis before and during COVID-19 Pandemic
Yanlai Li, Zifan Shen, Cuiming Zhao, et al.
Sustainability (2024) Vol. 16, Iss. 7, pp. 2699-2699
Open Access | Times Cited: 1
Zooming in small family wineries: exploring service quality, loyalty and the moderating role of wine involvement
Stella Kladou, Ahmet Uşaklı, Kyuho Lee
International Journal of Wine Business Research (2024)
Closed Access | Times Cited: 1
Has COVID-19 Changed Consumers’ Satisfiers and Dissatisfiers? Evidence from Online Reviews of 5-Star Hotels in Shanghai and Beijing
Jie Wu, Tong Yang
Journal of China Tourism Research (2023) Vol. 20, Iss. 2, pp. 430-452
Closed Access | Times Cited: 3
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