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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Online public response to a service failure incident: Implications for crisis communications
Lijuan Su, Светлана Степченкова, Andrei Kirilenko
Tourism Management (2019) Vol. 73, pp. 1-12
Closed Access | Times Cited: 61

Showing 1-25 of 61 citing articles:

Crisis management research (1985–2020) in the hospitality and tourism industry: A review and research agenda
Tai Ming Wut, Jing Xu, Shun-mun Wong
Tourism Management (2021) Vol. 85, pp. 104307-104307
Open Access | Times Cited: 261
How do destination negative events trigger tourists’ perceived betrayal and boycott? The moderating role of relationship quality
Lujun Su, Bocong Jia, Yinghua Huang
Tourism Management (2022) Vol. 92, pp. 104536-104536
Open Access | Times Cited: 69
A review of social media-based public opinion analyses: Challenges and recommendations
Xuefan Dong, Ying Lian
Technology in Society (2021) Vol. 67, pp. 101724-101724
Closed Access | Times Cited: 77
How tourism activity shapes travel experience sharing: Tourist well-being and social context
Lujun Su, Binli Tang, Jeroen Nawijn
Annals of Tourism Research (2021) Vol. 91, pp. 103316-103316
Open Access | Times Cited: 74
Learn from the past and prepare for the future: A critical assessment of crisis management research in hospitality
Senbeto Dagnachew Leta, Irene Cheng Chu Chan
International Journal of Hospitality Management (2021) Vol. 95, pp. 102915-102915
Closed Access | Times Cited: 73
Service failure research in the hospitality and tourism industry: a synopsis of past, present and future dynamics from 2001 to 2020
Tuğra Nazlı Akarsu, Reza Marvi, Pantea Foroudi
International Journal of Contemporary Hospitality Management (2022) Vol. 35, Iss. 1, pp. 186-217
Open Access | Times Cited: 57
Beyond simple messaging: a review of crisis communication research in hospitality and tourism
Bingjie Liu-Lastres
International Journal of Contemporary Hospitality Management (2022) Vol. 34, Iss. 5, pp. 1959-1983
Closed Access | Times Cited: 39
A bibliometric investigation of service failure literature and a research agenda
Pantea Fouroudi, Philip J. Kitchen, Reza Marvi, et al.
European Journal of Marketing (2020) Vol. 54, Iss. 10, pp. 2575-2619
Open Access | Times Cited: 61
Social media crisis communication in racially charged crises: Exploring the effects of social media and image restoration strategies
Amalia Triantafillidou, Prodromos Yannas
Computers in Human Behavior (2020) Vol. 106, pp. 106269-106269
Closed Access | Times Cited: 53
How do tourism goal disclosure motivations drive Chinese tourists' goal-directed behaviors? The influences of feedback valence, affective rumination, and emotional engagement
Lujun Su, Xiaojie Yang, Yinghua Huang
Tourism Management (2022) Vol. 90, pp. 104483-104483
Open Access | Times Cited: 31
Crisis Informatics in the Context of Social Media Crisis Communication: Theoretical Models, Taxonomy, and Open Issues
Umar Ali Bukar, Marzanah A. Jabar, Fatimah Sidi, et al.
IEEE Access (2020) Vol. 8, pp. 185842-185869
Open Access | Times Cited: 49
Utilizing the platform economy effect through EWOM: Does the platform matter?
Xun Xu, Chieh Lee
International Journal of Production Economics (2020) Vol. 227, pp. 107663-107663
Closed Access | Times Cited: 47
Understanding tourists’ motivations to launch a boycott on social media: A case study of the #BoycottMurree campaign in Pakistan
Salman Yousaf, Ali Razzaq, Xiucheng Fan
Journal Of Vacation Marketing (2021) Vol. 27, Iss. 4, pp. 479-495
Closed Access | Times Cited: 32
#CoronavirusCruise: Impact and implications of the COVID-19 outbreaks on the perception of cruise tourism
Babajide Abubakr Muritala, Ana Beatriz Hernández‐Lara, María Victòria Sánchez Rebull, et al.
Tourism Management Perspectives (2022) Vol. 41, pp. 100948-100948
Open Access | Times Cited: 26
DMOs and Social Media Crisis Communication in Low-Responsibility Crisis: #VisitPortugal Response Strategies During COVID-19
Mariana Casal-Ribeiro, Rita Peres, Inês Boavida-Portugal
Tourism and Hospitality (2025) Vol. 6, Iss. 1, pp. 49-49
Open Access
Why tourists engage in online collective actions in times of crisis: Exploring the role of group relative deprivation
Xueting Zhai, Qiuju Luo, Long Wang
Journal of Destination Marketing & Management (2020) Vol. 16, pp. 100414-100414
Closed Access | Times Cited: 38
Evolution of hoteliers’ organizational crisis communication in the time of mega disruption
IpKin Anthony Wong, Juanjuan Ou, Andrew Wilson
Tourism Management (2020) Vol. 84, pp. 104257-104257
Open Access | Times Cited: 37
Dire Straits: How tourists on the Diamond Princess cruise endured the COVID-19 crisis
Yang Chen, Zihao Zhang, Tao Wang
Tourism Management (2022) Vol. 91, pp. 104503-104503
Open Access | Times Cited: 20
Resilience of the hospitality industry during crises: A comparison between the 2008 financial crisis and COVID-19
Seoki Lee, Hyoung Ju Song, Hyejin Yoon, et al.
International Journal of Hospitality Management (2023) Vol. 116, pp. 103622-103622
Closed Access | Times Cited: 11
Service failure and service recovery: A hybrid review and research agenda
Taiba Musadiq Sahaf, Asif Iqbal Fazili
International Journal of Consumer Studies (2023) Vol. 48, Iss. 1
Closed Access | Times Cited: 10
Strategic crisis response through changing message frames: a case of airline corporations
Juanjuan Ou, IpKin Anthony Wong
Current Issues in Tourism (2020) Vol. 24, Iss. 20, pp. 2890-2904
Open Access | Times Cited: 31
Happy neighborhoods: Investigating neighborhood conditions and sentiments of a shrinking city with Twitter data
Yunmi Park, Minju Kim, Kijin Seong
Growth and Change (2020) Vol. 52, Iss. 1, pp. 539-566
Closed Access | Times Cited: 27
An analysis of user-generated crisis frames: Online public responses to a tourism crisis
Chaowu Xie, Jiangchi Zhang, Qian Huang, et al.
Tourism Management Perspectives (2021) Vol. 41, pp. 100931-100931
Open Access | Times Cited: 25
“I have to watch my back”: Exploring Chinese hotel guests’ generalized distrust and coping behavior
Tianyu Ying, Xiaoyuan Tan, Wei Wei, et al.
Tourism Management (2021) Vol. 86, pp. 104355-104355
Closed Access | Times Cited: 23
Make the Effort Visible: The Effect of Process Transparency on Public Forgiveness in Tourism Crisis Communication
Ting-Ting Yang, Wen-Qi Ruan, Yong-Quan Li, et al.
Journal of Travel Research (2024)
Closed Access | Times Cited: 3
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