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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Emerging-market consumers’ interactions with banking chatbots
Emmanuel Mogaji, Janarthanan Balakrishnan, Arinze Christian Nwoba, et al.
Telematics and Informatics (2021) Vol. 65, pp. 101711-101711
Closed Access | Times Cited: 155

Showing 1-25 of 155 citing articles:

Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy
Yogesh K. Dwivedi, Nir Kshetri, Laurie Hughes, et al.
International Journal of Information Management (2023) Vol. 71, pp. 102642-102642
Open Access | Times Cited: 2122
The Potential of Generative Artificial Intelligence Across Disciplines: Perspectives and Future Directions
Keng‐Boon Ooi, Garry Wei‐Han Tan, Mostafa Al‐Emran, et al.
Journal of Computer Information Systems (2023), pp. 1-32
Closed Access | Times Cited: 289
ChatGPT and consumers: Benefits, Pitfalls and Future Research Agenda
Justin Paul, Akiko Ueno, Charles Dennis
International Journal of Consumer Studies (2023) Vol. 47, Iss. 4, pp. 1213-1225
Closed Access | Times Cited: 212
Human vs. AI: Understanding the impact of anthropomorphism on consumer response to chatbots from the perspective of trust and relationship norms
Xusen Cheng, Zhang Xiao-ping, Jason Cohen, et al.
Information Processing & Management (2022) Vol. 59, Iss. 3, pp. 102940-102940
Closed Access | Times Cited: 193
Managers' understanding of artificial intelligence in relation to marketing financial services: insights from a cross-country study
Emmanuel Mogaji, Nguyen Phong Nguyen
International Journal of Bank Marketing (2021) Vol. 40, Iss. 6, pp. 1272-1298
Closed Access | Times Cited: 149
The role of meta-UTAUT factors, perceived anthropomorphism, perceived intelligence, and social self-efficacy in chatbot-based services?
Janarthanan Balakrishnan, Salma S. Abed, Paul Jones
Technological Forecasting and Social Change (2022) Vol. 180, pp. 121692-121692
Open Access | Times Cited: 141
“Chatting with ChatGPT”: Analyzing the factors influencing users' intention to Use the Open AI's ChatGPT using the UTAUT model
Devadas Menon, K. Shilpa
Heliyon (2023) Vol. 9, Iss. 11, pp. e20962-e20962
Open Access | Times Cited: 139
Are users willing to embrace ChatGPT? Exploring the factors on the acceptance of chatbots from the perspective of AIDUA framework
Xiaoyue Ma, Yudi Huo
Technology in Society (2023) Vol. 75, pp. 102362-102362
Closed Access | Times Cited: 138
Artificial intelligence in developing countries: The impact of generative artificial intelligence (AI) technologies for development
Nishith Reddy Mannuru, Sakib Shahriar, Zoë Abbie Teel, et al.
Information Development (2023)
Closed Access | Times Cited: 120
The dark side of FinTech in financial services: a qualitative enquiry into FinTech developers’ perspective
Brinda Sampat, Emmanuel Mogaji, Nguyen Phong Nguyen
International Journal of Bank Marketing (2023) Vol. 42, Iss. 1, pp. 38-65
Open Access | Times Cited: 64
The User Experience of ChatGPT: Findings from a Questionnaire Study of Early Users
Marita Skjuve, Asbjørn Følstad, Petter Bae Brandtzæg
(2023), pp. 1-10
Open Access | Times Cited: 64
Banking 4.0: Artificial Intelligence (AI) in Banking Industry & Consumer’s Perspective
Umara Noreen, Attayah Shafique, Zaheer Ahmed, et al.
Sustainability (2023) Vol. 15, Iss. 4, pp. 3682-3682
Open Access | Times Cited: 55
AI advertising: An overview and guidelines
John B. Ford, Varsha Jain, Ketan Wadhwani, et al.
Journal of Business Research (2023) Vol. 166, pp. 114124-114124
Closed Access | Times Cited: 51
Understanding Chatbot Adoption in Local Governments: A Review and Framework
Sajani Senadheera, Tan Yiğitcanlar, Kevin C. Desouza, et al.
Journal of Urban Technology (2024), pp. 1-35
Open Access | Times Cited: 20
Examining Students’ Acceptance and Use of ChatGPT in Saudi Arabian Higher Education
Abu Elnasr E. Sobaih, Ibrahim A. Elshaer, Ahmed M. Hasanein
European Journal of Investigation in Health Psychology and Education (2024) Vol. 14, Iss. 3, pp. 709-721
Open Access | Times Cited: 17
AI-driven banking services: the next frontier for a personalised experience in the emerging market
Jagdish N. Sheth, Varsha Jain, Gourav Roy, et al.
International Journal of Bank Marketing (2022) Vol. 40, Iss. 6, pp. 1248-1271
Closed Access | Times Cited: 56
The dark side of mobile money: Perspectives from an emerging economy
Emmanuel Mogaji, Nguyen Phong Nguyen
Technological Forecasting and Social Change (2022) Vol. 185, pp. 122045-122045
Open Access | Times Cited: 52
Man vs machine: how artificial intelligence in banking influences consumer belief in financial advice
Gavin Northey, Vanessa Hunter, Rory Mulcahy, et al.
International Journal of Bank Marketing (2022) Vol. 40, Iss. 6, pp. 1182-1199
Closed Access | Times Cited: 51
Does artificial intelligence (AI) boost digital banking user satisfaction? Integration of expectation confirmation model and antecedents of artificial intelligence enabled digital banking
Feras MI Alnaser, Samar Rahi, Mahmoud Alghizzawi, et al.
Heliyon (2023) Vol. 9, Iss. 8, pp. e18930-e18930
Open Access | Times Cited: 40
Exploring the Future Development of Artificial Intelligence (AI) Applications in Chatbots: A Bibliometric Analysis
Li Liu, Vincent G. Duffy
International Journal of Social Robotics (2023) Vol. 15, Iss. 5, pp. 703-716
Closed Access | Times Cited: 31
Do chatbots establish “humanness” in the customer purchase journey? An investigation through explanatory sequential design
Yogesh K. Dwivedi, Janarthanan Balakrishnan, Abdullah M. Baabdullah, et al.
Psychology and Marketing (2023) Vol. 40, Iss. 11, pp. 2244-2271
Open Access | Times Cited: 30
Factors affecting user trust and intention in adopting chatbots: the moderating role of technology anxiety in insurtech
Massilva Dekkal, Manon Arcand, Sandrine Prom Tep, et al.
Journal of Financial Services Marketing (2023) Vol. 29, Iss. 3, pp. 699-728
Closed Access | Times Cited: 24
How generative AI is (will) change consumer behaviour: Postulating the potential impact and implications for research, practice, and policy
Emmanuel Mogaji, Varsha Jain
Journal of Consumer Behaviour (2024) Vol. 23, Iss. 5, pp. 2379-2389
Open Access | Times Cited: 15
Impact of artificial intelligence on customer engagement and advertising engagement: A review and future research agenda
Clara Suraña‐Sánchez, Maria Elena Aramendia‐Muneta
International Journal of Consumer Studies (2024) Vol. 48, Iss. 2
Open Access | Times Cited: 12
The Moderating Effects of Gender and Study Discipline in the Relationship between University Students’ Acceptance and Use of ChatGPT
Ibrahim A. Elshaer, Ahmed M. Hasanein, Abu Elnasr E. Sobaih
European Journal of Investigation in Health Psychology and Education (2024) Vol. 14, Iss. 7, pp. 1981-1995
Open Access | Times Cited: 12
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