OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!
If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.
Requested Article:
Attitudes of hotel customers towards the use of service robots in hospitality service encounters
Ahu Yazıcı Ayyıldız, Muhammed Baykal, Erdoğan Koç
Technology in Society (2022) Vol. 70, pp. 101995-101995
Closed Access | Times Cited: 66
Ahu Yazıcı Ayyıldız, Muhammed Baykal, Erdoğan Koç
Technology in Society (2022) Vol. 70, pp. 101995-101995
Closed Access | Times Cited: 66
Showing 1-25 of 66 citing articles:
Houston, we have a problem!: The use of ChatGPT in responding to customer complaints
Erdoğan Koç, Sercan HATİPOĞLU, Oğuzhan KIVRAK, et al.
Technology in Society (2023) Vol. 74, pp. 102333-102333
Closed Access | Times Cited: 58
Erdoğan Koç, Sercan HATİPOĞLU, Oğuzhan KIVRAK, et al.
Technology in Society (2023) Vol. 74, pp. 102333-102333
Closed Access | Times Cited: 58
The role of robots in the service industry: Factors affecting human-robot interactions
Emi Moriuchi, Samantha Murdy
International Journal of Hospitality Management (2024) Vol. 118, pp. 103682-103682
Closed Access | Times Cited: 27
Emi Moriuchi, Samantha Murdy
International Journal of Hospitality Management (2024) Vol. 118, pp. 103682-103682
Closed Access | Times Cited: 27
Do chatbots establish “humanness” in the customer purchase journey? An investigation through explanatory sequential design
Yogesh K. Dwivedi, Janarthanan Balakrishnan, Abdullah M. Baabdullah, et al.
Psychology and Marketing (2023) Vol. 40, Iss. 11, pp. 2244-2271
Open Access | Times Cited: 30
Yogesh K. Dwivedi, Janarthanan Balakrishnan, Abdullah M. Baabdullah, et al.
Psychology and Marketing (2023) Vol. 40, Iss. 11, pp. 2244-2271
Open Access | Times Cited: 30
Customer acceptance of humanoid service robots in hotels: moderating effects of service voluntariness and culture
Narjess Said, Kaouther Ben Mansour, Nedra Bahri-Ammari, et al.
International Journal of Contemporary Hospitality Management (2023) Vol. 36, Iss. 6, pp. 1844-1867
Open Access | Times Cited: 28
Narjess Said, Kaouther Ben Mansour, Nedra Bahri-Ammari, et al.
International Journal of Contemporary Hospitality Management (2023) Vol. 36, Iss. 6, pp. 1844-1867
Open Access | Times Cited: 28
Effects of robots’ appearance on guest service experiences
Hülya Bakırtaş, Senem Hazel Baser
Journal of Hospitality Marketing & Management (2024) Vol. 33, Iss. 6, pp. 831-866
Closed Access | Times Cited: 10
Hülya Bakırtaş, Senem Hazel Baser
Journal of Hospitality Marketing & Management (2024) Vol. 33, Iss. 6, pp. 831-866
Closed Access | Times Cited: 10
Hotel robots: an exploratory study of Generation Z customers in China
Yujia Chen, Tao Xue, Aarni Tuomi, et al.
Tourism Review (2022) Vol. 77, Iss. 5, pp. 1262-1275
Open Access | Times Cited: 31
Yujia Chen, Tao Xue, Aarni Tuomi, et al.
Tourism Review (2022) Vol. 77, Iss. 5, pp. 1262-1275
Open Access | Times Cited: 31
Understanding trust and rapport in hotel service encounters: extending the service robot acceptance model
Xiaoxiao Song, Huimin Gu, Xiaodie Ling, et al.
Journal of Hospitality and Tourism Technology (2024)
Closed Access | Times Cited: 6
Xiaoxiao Song, Huimin Gu, Xiaodie Ling, et al.
Journal of Hospitality and Tourism Technology (2024)
Closed Access | Times Cited: 6
Robotic employees vs. human employees: Customers’ perceived authenticity at casual dining restaurants
Hanqun Song, Yao‐Chin Wang, Huijun Yang, et al.
International Journal of Hospitality Management (2022) Vol. 106, pp. 103301-103301
Open Access | Times Cited: 27
Hanqun Song, Yao‐Chin Wang, Huijun Yang, et al.
International Journal of Hospitality Management (2022) Vol. 106, pp. 103301-103301
Open Access | Times Cited: 27
Are we ready for hotel robots after the pandemic? A profile analysis
Fatemeh Binesh, Şeyhmus Baloğlu
Computers in Human Behavior (2023) Vol. 147, pp. 107854-107854
Open Access | Times Cited: 14
Fatemeh Binesh, Şeyhmus Baloğlu
Computers in Human Behavior (2023) Vol. 147, pp. 107854-107854
Open Access | Times Cited: 14
Unlocking my heart: Fostering hotel brand love with service robots
Meijuan Wu, Garry Wei‐Han Tan, Eugene Cheng-Xi Aw, et al.
Journal of Hospitality and Tourism Management (2023) Vol. 57, pp. 339-348
Closed Access | Times Cited: 14
Meijuan Wu, Garry Wei‐Han Tan, Eugene Cheng-Xi Aw, et al.
Journal of Hospitality and Tourism Management (2023) Vol. 57, pp. 339-348
Closed Access | Times Cited: 14
The impact of service robots on customer satisfaction online ratings: The moderating effects of rapport and contextual review factors
Matteo Borghi, Marcello M. Mariani, Rodrigo Perez‐Vega, et al.
Psychology and Marketing (2023) Vol. 40, Iss. 11, pp. 2355-2369
Open Access | Times Cited: 13
Matteo Borghi, Marcello M. Mariani, Rodrigo Perez‐Vega, et al.
Psychology and Marketing (2023) Vol. 40, Iss. 11, pp. 2355-2369
Open Access | Times Cited: 13
A contingency-based approach to service robot design: Role of robot capabilities and personalities
M.S. Balaji, Priyanka Sharma, Yangyang Jiang, et al.
Technological Forecasting and Social Change (2024) Vol. 201, pp. 123257-123257
Open Access | Times Cited: 5
M.S. Balaji, Priyanka Sharma, Yangyang Jiang, et al.
Technological Forecasting and Social Change (2024) Vol. 201, pp. 123257-123257
Open Access | Times Cited: 5
Luxury hotel technology trends: a multigenerational analysis
Lisa Cain, Trishna G. Mistry, Shenee Douglas, et al.
International Journal of Contemporary Hospitality Management (2024) Vol. 36, Iss. 12, pp. 4031-4054
Closed Access | Times Cited: 4
Lisa Cain, Trishna G. Mistry, Shenee Douglas, et al.
International Journal of Contemporary Hospitality Management (2024) Vol. 36, Iss. 12, pp. 4031-4054
Closed Access | Times Cited: 4
The role of motivators, barriers, attractiveness, and positive emotions on consumers’ intention to adopt and resist self-driving delivery robots
Le Yi Koh, Kum Fai Yuen
Journal of Retailing and Consumer Services (2024) Vol. 81, pp. 103998-103998
Closed Access | Times Cited: 4
Le Yi Koh, Kum Fai Yuen
Journal of Retailing and Consumer Services (2024) Vol. 81, pp. 103998-103998
Closed Access | Times Cited: 4
Attitude towards service robots in tourism and hospitality services settings — The effect of multidimensional anthropomorphism and technology readiness
Furkan Baltacı, Miraç Yücel Başer, Mazlum Çelik
International Journal of Tourism Research (2024) Vol. 26, Iss. 4
Open Access | Times Cited: 4
Furkan Baltacı, Miraç Yücel Başer, Mazlum Çelik
International Journal of Tourism Research (2024) Vol. 26, Iss. 4
Open Access | Times Cited: 4
An eye for an eye: Exploring how human-robot service attributes affect customers’ negative electronic word-of-mouth
Xinhua Guan, Lu Zhang, Xin Liu, et al.
International Journal of Hospitality Management (2025) Vol. 127, pp. 104104-104104
Closed Access
Xinhua Guan, Lu Zhang, Xin Liu, et al.
International Journal of Hospitality Management (2025) Vol. 127, pp. 104104-104104
Closed Access
Analysing Customer Preferences for AI-Enabled Service Robot’s Physical Appearance in the Tourism and Hospitality Industry: Insights and Exploration
Shailendra Kumar, Ajay Poudyal, Sanghamitra Choudhury, et al.
Tourism Planning & Development (2025), pp. 1-18
Closed Access
Shailendra Kumar, Ajay Poudyal, Sanghamitra Choudhury, et al.
Tourism Planning & Development (2025), pp. 1-18
Closed Access
More polite, more immoral: how does politeness in service robots influence consumer moral choices?
Xuebing Dong, Г. И. Зверева, Xin Wen, et al.
Service Industries Journal (2025), pp. 1-33
Closed Access
Xuebing Dong, Г. И. Зверева, Xin Wen, et al.
Service Industries Journal (2025), pp. 1-33
Closed Access
Tourism, technology and gender equality futures
Craig Webster, Anna Farmaki
Journal of Tourism Futures (2025)
Open Access
Craig Webster, Anna Farmaki
Journal of Tourism Futures (2025)
Open Access
Airline chatbot: examining the response of outcome- and process-focused individuals for customer service requests
Bobbie Rathjens, Lu Zhang, JaeMin Cha
Journal of Hospitality and Tourism Technology (2025)
Closed Access
Bobbie Rathjens, Lu Zhang, JaeMin Cha
Journal of Hospitality and Tourism Technology (2025)
Closed Access
Drivers for the adoption of integrated sustainable green lean six sigma agile service system (ISGLSASS) in the service organizations
Dharmendra Hariyani, Poonam Hariyani, Sanjeev Mishra, et al.
Sustainable Futures (2025), pp. 100571-100571
Open Access
Dharmendra Hariyani, Poonam Hariyani, Sanjeev Mishra, et al.
Sustainable Futures (2025), pp. 100571-100571
Open Access
User Experience Comparison of a Social Robot vs. Info Terminal in Citizen Services
Edgar Baake, Florian König, Claudius Pott, et al.
Lecture notes in computer science (2025), pp. 12-23
Closed Access
Edgar Baake, Florian König, Claudius Pott, et al.
Lecture notes in computer science (2025), pp. 12-23
Closed Access
Illusion of control in service failure situations: customer satisfaction/dissatisfaction, complaints, and behavioural intentions
Tuğrul Ayyıldız, Ahu Yazıcı Ayyıldız, Erdoğan Koç
Current Psychology (2023) Vol. 43, Iss. 1, pp. 515-530
Closed Access | Times Cited: 10
Tuğrul Ayyıldız, Ahu Yazıcı Ayyıldız, Erdoğan Koç
Current Psychology (2023) Vol. 43, Iss. 1, pp. 515-530
Closed Access | Times Cited: 10
Impact of the introduction of service robots on consumer satisfaction: Empirical evidence from hotels
Xiaojun Wu, Yixi Huo
Technological Forecasting and Social Change (2023) Vol. 194, pp. 122718-122718
Closed Access | Times Cited: 10
Xiaojun Wu, Yixi Huo
Technological Forecasting and Social Change (2023) Vol. 194, pp. 122718-122718
Closed Access | Times Cited: 10
Co-creation with service robots and employee wellbeing: a self-determination perspective
Xue Yang, Youjiang Gao
Behaviour and Information Technology (2023), pp. 1-12
Closed Access | Times Cited: 10
Xue Yang, Youjiang Gao
Behaviour and Information Technology (2023), pp. 1-12
Closed Access | Times Cited: 10
