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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Customer satisfaction with bank services: The role of cloud services, security, e-learning and service quality
Feng Li, Hui Jing Lu, Meiqian Hou, et al.
Technology in Society (2020) Vol. 64, pp. 101487-101487
Closed Access | Times Cited: 267

Showing 1-25 of 267 citing articles:

Modeling the effects of digital transformation in Indian manufacturing industry
Shiwangi Singh, Meenakshi Sharma, Sanjay Dhir
Technology in Society (2021) Vol. 67, pp. 101763-101763
Closed Access | Times Cited: 144
Cyber Security Threats on Digital Banking
Haitham M. Alzoubi, Taher M. Ghazal, Mohammad Kamrul Hasan, et al.
(2022), pp. 1-4
Closed Access | Times Cited: 98
Use and behavioural intention of m-payment in GCC countries: Extending meta-UTAUT with trust and Islamic religiosity
Wassan Abdullah Alkhowaiter
Journal of Innovation & Knowledge (2022) Vol. 7, Iss. 4, pp. 100240-100240
Open Access | Times Cited: 86
The Impact of Fintech and Digital Financial Services on Financial Inclusion in India
Mohammad Asif, Mohd Naved Khan, Sadhana Tiwari, et al.
Journal of risk and financial management (2023) Vol. 16, Iss. 2, pp. 122-122
Open Access | Times Cited: 82
Houston, we have a problem!: The use of ChatGPT in responding to customer complaints
Erdoğan Koç, Sercan HATİPOĞLU, Oğuzhan KIVRAK, et al.
Technology in Society (2023) Vol. 74, pp. 102333-102333
Closed Access | Times Cited: 58
Factors influencing cloud service quality and their relationship with customer satisfaction and loyalty
Rajesh Agarwal, Sanjay Dhingra
Heliyon (2023) Vol. 9, Iss. 4, pp. e15177-e15177
Open Access | Times Cited: 42
Perspectives of Digital Marketing for the Restaurant Industry
Mohammad Badruddoza Talukder, Sanjeev Kumar, Iva Rani Das
Advances in media, entertainment and the arts (AMEA) book series (2024), pp. 118-134
Closed Access | Times Cited: 23
E-learning technologies at the secondary education level: literature review
Sebastián Cardona-Acevedo, Erica Agudelo-Ceballos, Jorge Tomás Cumpa Vásquez, et al.
Frontiers in Education (2025) Vol. 10
Open Access | Times Cited: 1
Effect of community relationship management, relationship marketing orientation, customer engagement, and brand trust on brand loyalty: The case of a commercial bank in Thailand
Jedsada Wongsansukcharoen
Journal of Retailing and Consumer Services (2021) Vol. 64, pp. 102826-102826
Closed Access | Times Cited: 88
Determinants of intention to continue usage of online shopping under a pandemic: COVID-19
Hamood Mohammed Al‐Hattami
Cogent Business & Management (2021) Vol. 8, Iss. 1
Open Access | Times Cited: 86
Applied Artificial Intelligence and user satisfaction: Smartwatch usage for healthcare in Bangladesh during COVID-19
Md Uzir Hossain Uzir, Hussam Al Halbusi, Rodney Lim, et al.
Technology in Society (2021) Vol. 67, pp. 101780-101780
Open Access | Times Cited: 75
Security factors on the intention to use mobile banking applications in the UK older generation (55+). A mixed-method study using modified UTAUT and MTAM - with perceived cyber security, risk, and trust
Yasmeen Hanif, Harjinder Singh Lallie
Technology in Society (2021) Vol. 67, pp. 101693-101693
Closed Access | Times Cited: 70
Impact of Financial Technology (Fintech) on Financial Inclusion(FI) in Rural India
Shubham Goswami, Raj Bahadur Sharma, Vineet Chouhan
Universal Journal of Accounting and Finance (2022) Vol. 10, Iss. 2, pp. 483-497
Open Access | Times Cited: 48
Performance of E-Banking and the Mediating Effect of Customer Satisfaction: A Structural Equation Model Approach
Mohammed Arshad Khan, Hamad Alhumoudi
Sustainability (2022) Vol. 14, Iss. 12, pp. 7224-7224
Open Access | Times Cited: 39
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media: Insight from emotional attachment perspective
Hua Pang, Kaige Zhang
Journal of Retailing and Consumer Services (2023) Vol. 77, pp. 103688-103688
Closed Access | Times Cited: 39
Data Security, Customer Trust and Intention for Adoption of Fintech Services: An Empirical Analysis From Commercial Bank Users in Pakistan
Zhang Wenxiang, Saeed Siyal, Samina Riaz, et al.
SAGE Open (2023) Vol. 13, Iss. 3
Open Access | Times Cited: 29
M-banking adoption from the developing countries perspective: A mediated model
Hela Ben Abdennebi
Digital Business (2023) Vol. 3, Iss. 2, pp. 100065-100065
Open Access | Times Cited: 25
A readiness assessment of Quality 4.0 in packaging companies: an empirical investigation
Maryam Zulfiqar, Jiju Antony, Vikas Swarnakar, et al.
Total Quality Management & Business Excellence (2023) Vol. 34, Iss. 11-12, pp. 1334-1352
Closed Access | Times Cited: 24
The impact of technology service quality on Bangladeshi banking consumers' satisfaction during the pandemic situation: Green development and innovation perspective in banking service
Md. Rahat Khan, Most. Tahura Pervin, Md. Zahir Uddin Arif, et al.
Innovation and Green Development (2023) Vol. 3, Iss. 2, pp. 100120-100120
Open Access | Times Cited: 22
Transaction Security and Management of Blockchain-Based Smart Contracts in E-Banking-Employing Microsegmentation and Yellow Saddle Goatfish
Mishall Al-Zubaidie, Wid Alaa Jebbar
Deleted Journal (2024) Vol. 4, Iss. 2, pp. 71-89
Open Access | Times Cited: 7
Customer Satisfaction with Digital Wallet Services: An Analysis of Security Factors
Dewan Ahmed Muhtasim, Siok Yee Tan, Md Arif Hassan, et al.
International Journal of Advanced Computer Science and Applications (2022) Vol. 13, Iss. 1
Open Access | Times Cited: 29
Customer satisfaction analysis with Saudi Arabia mobile banking apps: a hybrid approach using text mining and predictive learning techniques
Mesfer Alrizq, Abdullah Alghamdi
Neural Computing and Applications (2024) Vol. 36, Iss. 11, pp. 6005-6023
Closed Access | Times Cited: 5
Unpacking when and how business analytics affect firm performance and customer satisfaction: A longitudinal examination
Mutasim Alfadhel
Journal of Retailing and Consumer Services (2025) Vol. 84, pp. 104219-104219
Closed Access
Does digital transformation affect systemic risk? Evidence from the banking sector in China
Yawen Li, Yufei Xia, Zhen Sun, et al.
International Review of Financial Analysis (2025), pp. 104137-104137
Closed Access
Empirical Modeling of Customer Satisfaction for E-Services in Cross-Border E-Commerce
Hamed Taherdoost, Mitra Madanchian
Electronics (2021) Vol. 10, Iss. 13, pp. 1547-1547
Open Access | Times Cited: 33
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