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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Can AI chatbots help retain customers? An integrative perspective using affordance theory and service-domain logic
Chia‐Ying Li, Yu‐Hui Fang, Yu-Hung Chiang
Technological Forecasting and Social Change (2023) Vol. 197, pp. 122921-122921
Open Access | Times Cited: 29

Showing 1-25 of 29 citing articles:

Assessing the impact of AI-chatbot service quality on user e-brand loyalty through chatbot user trust, experience and electronic word of mouth
Muhammad Farrukh Shahzad, Shuo Xu, Xin An, et al.
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103867-103867
Closed Access | Times Cited: 32
Revolutionizing generative pre-traineds: Insights and challenges in deploying ChatGPT and generative chatbots for FAQs
Feriel Khennouche, Youssef Elmir, Yassine Himeur, et al.
Expert Systems with Applications (2024) Vol. 246, pp. 123224-123224
Closed Access | Times Cited: 29
How AI chatbots shape satisfactory experiences: A combined perspective of competence expansion and emotional extension
R. Hao, Chunqing Li
Technological Forecasting and Social Change (2025) Vol. 212, pp. 123979-123979
Closed Access | Times Cited: 1
Serving customers through chatbots: positive and negative effects on customer experience
Angelo Ranieri, Irene Di Bernardo, Cristina Mele
Journal of Service Theory and Practice (2024) Vol. 34, Iss. 2, pp. 191-215
Open Access | Times Cited: 8
Generative AI usage and sustainable supply chain performance: A practice-based view
Lixu Li, Wenwen Zhu, Lujie Chen, et al.
Transportation Research Part E Logistics and Transportation Review (2024) Vol. 192, pp. 103761-103761
Closed Access | Times Cited: 8
Compatibility as a pivotal design factor for digital concierge apps: exploring hotel guests’ socio-psychological dynamics
Chai Ching Tan, Shahidul M. Islam, Rupa Sinha, et al.
Kybernetes (2024)
Closed Access | Times Cited: 7
ChatGPT in supply chains: exploring potential applications, benefits and challenges
Abubaker Haddud
Journal of Manufacturing Technology Management (2024)
Closed Access | Times Cited: 5
Generative AI-enabled supply chain management: A coordination theory perspective
Lixu Li, Yaoqi Liu, Yong Jin, et al.
International Journal of Production Economics (2024) Vol. 277, pp. 109388-109388
Closed Access | Times Cited: 5
I am the “owner” of the hotel: The impact of human-robot interactivity on guests' pro-environmental behavior in hotels
Zhongxia Duan, Zhihua Ding, Yupeng Mou, et al.
Journal of Hospitality and Tourism Management (2025) Vol. 62, pp. 284-293
Closed Access
Echoes of Innovation: Exploring the Use of Voice Assistants to Boost Hotel Reputation
Fang Yang, Tianyu Ying, Xuling Liu
Journal of theoretical and applied electronic commerce research (2025) Vol. 20, Iss. 1, pp. 46-46
Open Access
Impact of artificial intelligence on the personalization of the customer experience: A systematic literature review
Hasnae Timimi, Mohammed Baaddi, Amina Bennouna
Multidisciplinary Reviews (2025) Vol. 8, Iss. 7, pp. 2025224-2025224
Closed Access
Bridging the Affordance-Actualization Gap in User Preferences for AI-Assisted Trip Planning
Richard Hrankai, Barry Mak
Journal of Travel Research (2025)
Closed Access
Artificial humanity: A multi-method exploration of user responses to AI influencer affordances in short video platform
Crystal T. Lee, Yung‐Cheng Shen
Telematics and Informatics (2025), pp. 102245-102245
Closed Access
Enhancing loyalty in luxury fashion with AI: the mediation role of customer relationships
Seyed Sina Khamoushi Sahne, Hassan Kalantari Daronkola
Asia-Pacific Journal of Business Administration (2025)
Closed Access
Harnessing Artificial Intelligence for Enhanced Environmental Sustainability in China's Banking Sector: A Mixed‐Methods Approach
Abu Bakkar Siddik, Yong Li, Min Du, et al.
British Journal of Management (2025)
Closed Access
Exploring customer stickiness during “smart” experiences: a study on AI chatbot affinity in online customer services
Muhammad Ashfaq, Marian Makkar, Ai-Phuong Hoang, et al.
Journal of Research in Interactive Marketing (2025)
Closed Access
Strangers or friends? Examining chatbot adoption in tourism through psychological ownership
Daniele Scarpi
Tourism Management (2023) Vol. 102, pp. 104873-104873
Open Access | Times Cited: 12
NLP Powered Restaurant Chatbot for Exceptional Customer Engagement
Diya Goyal, Guru Prasad M S, Ishika Garg, et al.
(2024), pp. 817-822
Closed Access | Times Cited: 2
Algorithmic human resource management: toward a functional affordance perspective
Qinyan Gong, Di Fan, Timothy Bartram
Personnel Review (2024)
Closed Access | Times Cited: 2
Consumer resistance to mobile health consultation: the role of IT affordances and IT identity
Wenjing Zhang, Mengdi Wang, Dong Li
Aslib Journal of Information Management (2024)
Closed Access | Times Cited: 1
La inteligencia artificial en la publicidad: una revisión sistemática de la década 2020-2024
Reli Gabriel Blanco Sanguineti, Carlos Alberto Carrillo Córdova, Alina Baltazar
Journal of the Academy (2024), Iss. 11, pp. 53-82
Open Access | Times Cited: 1
Customer Loyalty on Digital Device: The Impact of Hexaco Personality on Brand Evangelism
Richard Surungan Hutajulu, Farida Frihatini, Mila Amri, et al.
Advances in economics, business and management research/Advances in Economics, Business and Management Research (2024), pp. 27-42
Open Access
Optimization of Marketing Strategies Employing LLMs: A Systematic Review
Juan Guillermo Saurith Moreno, Daniel Camilo Blanco Galan, Sebastian Mindiola Garizado, et al.
Lúmina (2024) Vol. 25, Iss. 2, pp. E0058-E0058
Open Access
Study of AI-enabled chatbots driving customer experience and intention to recommend
Puneett Bhatnagr, Anupama Rajesh, Richa Misra
International Journal of Systems Assurance Engineering and Management (2024)
Closed Access
Artificial Intelligence in Marketing: A Bibliometric Study
Juan Carlos Suárez-Pérez, Germania Vayas-Ortega
Lecture notes in networks and systems (2024), pp. 557-568
Closed Access
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