OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!
If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.
Requested Article:
AI-driven customer relationship management for sustainable enterprise performance
Fangyuan Li, Guanghua Xu
Sustainable Energy Technologies and Assessments (2022) Vol. 52, pp. 102103-102103
Closed Access | Times Cited: 36
Fangyuan Li, Guanghua Xu
Sustainable Energy Technologies and Assessments (2022) Vol. 52, pp. 102103-102103
Closed Access | Times Cited: 36
Showing 1-25 of 36 citing articles:
Effect of Sustainable Supply Chain Management and Customer Relationship Management on Organizational Performance in the Context of the Egyptian Textile Industry
Ahmed Attia
Sustainability (2023) Vol. 15, Iss. 5, pp. 4072-4072
Open Access | Times Cited: 16
Ahmed Attia
Sustainability (2023) Vol. 15, Iss. 5, pp. 4072-4072
Open Access | Times Cited: 16
Enterprise Networking Optimization: A Review of Challenges, Solutions, and Technological Interventions
Oladele F. Afolalu, Mohohlo Samuel Tšoeu
Future Internet (2025) Vol. 17, Iss. 4, pp. 133-133
Open Access
Oladele F. Afolalu, Mohohlo Samuel Tšoeu
Future Internet (2025) Vol. 17, Iss. 4, pp. 133-133
Open Access
The effect of buyer digital capability advantage on supplier unethical behavior: A moderated mediation model of relationship transparency and relational capital
Yanming Zhang, Baofeng Huo, Mark H. Haney, et al.
International Journal of Production Economics (2022) Vol. 253, pp. 108603-108603
Closed Access | Times Cited: 27
Yanming Zhang, Baofeng Huo, Mark H. Haney, et al.
International Journal of Production Economics (2022) Vol. 253, pp. 108603-108603
Closed Access | Times Cited: 27
Sustainable customer relationship management
María Ferrer-Estévez, Ricardo Chalmeta
Marketing Intelligence & Planning (2022) Vol. 41, Iss. 2, pp. 244-262
Open Access | Times Cited: 26
María Ferrer-Estévez, Ricardo Chalmeta
Marketing Intelligence & Planning (2022) Vol. 41, Iss. 2, pp. 244-262
Open Access | Times Cited: 26
Exploring Effectiveness of Relationship Marketing on Artificial Intelligence Adopting Intention
Cheng-Feng Cheng, Chien-Che Huang, Ming-Chang Lin, et al.
SAGE Open (2023) Vol. 13, Iss. 4
Open Access | Times Cited: 8
Cheng-Feng Cheng, Chien-Che Huang, Ming-Chang Lin, et al.
SAGE Open (2023) Vol. 13, Iss. 4
Open Access | Times Cited: 8
Artificial Intelligence, Blockchain, Big Data Analytics, Machine Learning and Data Mining in Traditional CRM and Social CRM: A Critical Review
Γεώργιος Λαμπρόπουλος, Kerstin Siakas, Julio Viana, et al.
(2022), pp. 504-510
Closed Access | Times Cited: 13
Γεώργιος Λαμπρόπουλος, Kerstin Siakas, Julio Viana, et al.
(2022), pp. 504-510
Closed Access | Times Cited: 13
Exploring Customer Relationship Management: Trends, Challenges, and Innovations
Erick Fernando, Rudi Sutomo, Yulius Denny Prabowo, et al.
Journal of Information Systems and Informatics (2023) Vol. 5, Iss. 3, pp. 984-1001
Open Access | Times Cited: 7
Erick Fernando, Rudi Sutomo, Yulius Denny Prabowo, et al.
Journal of Information Systems and Informatics (2023) Vol. 5, Iss. 3, pp. 984-1001
Open Access | Times Cited: 7
Implementation of Artificial Intelligence-Based Customer Relationship Management for Telecommunication Companies
Wahyu Sardjono, Achmad Cholidin, Johan Johan
E3S Web of Conferences (2023) Vol. 388, pp. 03015-03015
Open Access | Times Cited: 6
Wahyu Sardjono, Achmad Cholidin, Johan Johan
E3S Web of Conferences (2023) Vol. 388, pp. 03015-03015
Open Access | Times Cited: 6
The nexus between quality of customer relationship management systems and customers' satisfaction: Evidence from online customers’ reviews
Mehrbakhsh Nilashi, Rabab Ali Abumalloh, Hossein Ahmadi, et al.
Heliyon (2023) Vol. 9, Iss. 11, pp. e21828-e21828
Open Access | Times Cited: 6
Mehrbakhsh Nilashi, Rabab Ali Abumalloh, Hossein Ahmadi, et al.
Heliyon (2023) Vol. 9, Iss. 11, pp. e21828-e21828
Open Access | Times Cited: 6
The Effect of E-CRM towards Brand Loyalty in Fixed Broadband Services with the Mediation of E-Service Quality and Brand Trust
Benson Marnata Situmorang, Kurniawati Kurniawati
Journal of Economics Finance and Management Studies (2024) Vol. 07, Iss. 02
Open Access | Times Cited: 1
Benson Marnata Situmorang, Kurniawati Kurniawati
Journal of Economics Finance and Management Studies (2024) Vol. 07, Iss. 02
Open Access | Times Cited: 1
Economic Benefits of Using Salesforce in Business: Analysis and Practical Recommendations
Kiryl Kaliuta
Futurity Economics&Law (2024), pp. 83-99
Open Access | Times Cited: 1
Kiryl Kaliuta
Futurity Economics&Law (2024), pp. 83-99
Open Access | Times Cited: 1
Integrating Artificial Intelligence into the Supply Chain in Order to Enhance Sustainable Production—A Systematic Literature Review
Justyna Patalas‐Maliszewska, Małgorzata Szmołda, Hanna Łosyk
Sustainability (2024) Vol. 16, Iss. 16, pp. 7110-7110
Open Access | Times Cited: 1
Justyna Patalas‐Maliszewska, Małgorzata Szmołda, Hanna Łosyk
Sustainability (2024) Vol. 16, Iss. 16, pp. 7110-7110
Open Access | Times Cited: 1
Key Trends in the Digital Transformation of Business and Their Impact on the Business Processes
Svetlana Shirokova, Olga Rostova, Anastasiia Prosvirnina, et al.
Lecture notes in networks and systems (2023), pp. 885-895
Closed Access | Times Cited: 3
Svetlana Shirokova, Olga Rostova, Anastasiia Prosvirnina, et al.
Lecture notes in networks and systems (2023), pp. 885-895
Closed Access | Times Cited: 3
AI-Driven Energy Forecasting, Optimization, and Demand Side Management for Consumer Engagement
C. P. Suresh, V. Nyemeesha, Rajendra Prasath, et al.
Advances in computer and electrical engineering book series (2024), pp. 112-131
Closed Access
C. P. Suresh, V. Nyemeesha, Rajendra Prasath, et al.
Advances in computer and electrical engineering book series (2024), pp. 112-131
Closed Access
The Application of Artificial Intelligence on Customer Relationship Management (CRM) in the Sultanate of Oman Telecommunications Sector
Nuha Hassan Elmubasher Eltayib
British Journal of Marketing Studies (2024) Vol. 12, Iss. 2, pp. 60-90
Open Access
Nuha Hassan Elmubasher Eltayib
British Journal of Marketing Studies (2024) Vol. 12, Iss. 2, pp. 60-90
Open Access
Factors Affecting Customer Loyalty: An Empirical Evidence from the Toll Road Industry in Indonesia
Denny Irawan, Yeshika Alversia
Binus Business Review (2024) Vol. 15, Iss. 1, pp. 1-13
Open Access
Denny Irawan, Yeshika Alversia
Binus Business Review (2024) Vol. 15, Iss. 1, pp. 1-13
Open Access
Explainable Customer Churn Prediction Model Based on Deep Learning
Shiyang Li, Zelin Shen
(2024), pp. 282-287
Closed Access
Shiyang Li, Zelin Shen
(2024), pp. 282-287
Closed Access
Redefining CRM for the Digital Age: The Role of Customer Data Protection from an Islamic Perspective
Reni Furwanti, Casmini Casmini, Muhammad Ghafur Wibowo
Share Jurnal Ekonomi dan Keuangan Islam (2024) Vol. 13, Iss. 1, pp. 128-162
Open Access
Reni Furwanti, Casmini Casmini, Muhammad Ghafur Wibowo
Share Jurnal Ekonomi dan Keuangan Islam (2024) Vol. 13, Iss. 1, pp. 128-162
Open Access
Inventory Management and Sales Prediction using XGBoost
A Singh, D. Shiny Irene
(2024), pp. 1058-1061
Closed Access
A Singh, D. Shiny Irene
(2024), pp. 1058-1061
Closed Access
The Pivotal Functions of Innovative Technologies and Sustainable Practices in Enhancing Customer Relationship Management
Mazen Massoud, Mahmoud Mohamad Badr Edelby, Bassel Maaliky, et al.
Advances in business strategy and competitive advantage book series (2024), pp. 239-278
Closed Access
Mazen Massoud, Mahmoud Mohamad Badr Edelby, Bassel Maaliky, et al.
Advances in business strategy and competitive advantage book series (2024), pp. 239-278
Closed Access
Improving Customer Satisfaction in Retail Banking through AI-driven Algorithm Optimization
Anusha Yella, K. Suganya Devi
2022 13th International Conference on Computing Communication and Networking Technologies (ICCCNT) (2024), pp. 1-6
Closed Access
Anusha Yella, K. Suganya Devi
2022 13th International Conference on Computing Communication and Networking Technologies (ICCCNT) (2024), pp. 1-6
Closed Access
Assessing the impact of artificial intelligence and circular economy on the healthcare sector: An empirical evidence from the Indian context
Ankita Jain, Amit Vishwakarma, Dhananjoy Bhakta
Journal of Cleaner Production (2024), pp. 144315-144315
Closed Access
Ankita Jain, Amit Vishwakarma, Dhananjoy Bhakta
Journal of Cleaner Production (2024), pp. 144315-144315
Closed Access
Reimagining Customer Relations Through AI Innovation
Bassam Samir Al‐Romeedy, Amrik Singh
Advances in finance, accounting, and economics book series (2024), pp. 351-368
Closed Access
Bassam Samir Al‐Romeedy, Amrik Singh
Advances in finance, accounting, and economics book series (2024), pp. 351-368
Closed Access
Progression of Electronic Customer Relationship Management 2000–2022: A Bibliometric Analysis
S. Lokesh, S. Vasantha
Advances in economics, business and management research/Advances in Economics, Business and Management Research (2023), pp. 52-72
Open Access | Times Cited: 1
S. Lokesh, S. Vasantha
Advances in economics, business and management research/Advances in Economics, Business and Management Research (2023), pp. 52-72
Open Access | Times Cited: 1
The Scientific and Methodological Provision of the Formation of a Consumer Relationship Management System in the Digital Space
Наталія Трушкіна, Tamila V. Patlachuk
Business Inform (2023) Vol. 9, Iss. 548, pp. 331-345
Open Access | Times Cited: 1
Наталія Трушкіна, Tamila V. Patlachuk
Business Inform (2023) Vol. 9, Iss. 548, pp. 331-345
Open Access | Times Cited: 1
