OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!
If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.
Requested Article:
Airport service quality and passenger satisfaction: The impact of service failure on the likelihood of promoting an airport online
Nigel Halpern, Deodat Mwesiumo
Research in Transportation Business & Management (2021) Vol. 41, pp. 100667-100667
Open Access | Times Cited: 57
Nigel Halpern, Deodat Mwesiumo
Research in Transportation Business & Management (2021) Vol. 41, pp. 100667-100667
Open Access | Times Cited: 57
Showing 1-25 of 57 citing articles:
A bibliometric analysis of airport service quality
Mahmut Bakır, Emircan Özdemir, Şahap Akan, et al.
Journal of Air Transport Management (2022) Vol. 104, pp. 102273-102273
Closed Access | Times Cited: 70
Mahmut Bakır, Emircan Özdemir, Şahap Akan, et al.
Journal of Air Transport Management (2022) Vol. 104, pp. 102273-102273
Closed Access | Times Cited: 70
How has airport service quality changed in the context of COVID-19: A data-driven crowdsourcing approach based on sentiment analysis
Lingyao Li, Yujie Mao, Yu Wang, et al.
Journal of Air Transport Management (2022) Vol. 105, pp. 102298-102298
Open Access | Times Cited: 42
Lingyao Li, Yujie Mao, Yu Wang, et al.
Journal of Air Transport Management (2022) Vol. 105, pp. 102298-102298
Open Access | Times Cited: 42
Navigating the early stages of a large sustainability-oriented rural tourism development project: Lessons from Træna, Norway
Deodat Mwesiumo, Jon Halfdanarson, Mikhail Shlopak
Tourism Management (2021) Vol. 89, pp. 104456-104456
Open Access | Times Cited: 45
Deodat Mwesiumo, Jon Halfdanarson, Mikhail Shlopak
Tourism Management (2021) Vol. 89, pp. 104456-104456
Open Access | Times Cited: 45
How to Achieve Passenger Satisfaction in the Airport? Findings from Regression Analysis and Necessary Condition Analysis Approaches through Online Airport Reviews
Mahmut Bakır, Şahap Akan, Emircan Özdemir, et al.
Sustainability (2022) Vol. 14, Iss. 4, pp. 2151-2151
Open Access | Times Cited: 35
Mahmut Bakır, Şahap Akan, Emircan Özdemir, et al.
Sustainability (2022) Vol. 14, Iss. 4, pp. 2151-2151
Open Access | Times Cited: 35
How new technology impacts airport’s service quality and behavioral intentions
Seock‐Jin Hong, Clinton T. Purtell, Jin Young Chung, et al.
Journal of Travel & Tourism Marketing (2024) Vol. 41, Iss. 2, pp. 235-251
Closed Access | Times Cited: 5
Seock‐Jin Hong, Clinton T. Purtell, Jin Young Chung, et al.
Journal of Travel & Tourism Marketing (2024) Vol. 41, Iss. 2, pp. 235-251
Closed Access | Times Cited: 5
Every Air Travel Begins With a Customer Journey
Elad Harison, Yael Lahav
Advances in mechatronics and mechanical engineering (AMME) book series (2025), pp. 241-272
Closed Access
Elad Harison, Yael Lahav
Advances in mechatronics and mechanical engineering (AMME) book series (2025), pp. 241-272
Closed Access
How Airport Service Quality and Accessibility are Mutually Dependent
Igor Dos Santos, João Alberto Camarotto, Luiz Antônio Tonin
AIAA SCITECH 2022 Forum (2025)
Closed Access
Igor Dos Santos, João Alberto Camarotto, Luiz Antônio Tonin
AIAA SCITECH 2022 Forum (2025)
Closed Access
Strategies to mitigate customer incivility and enhance job efficiency for frontline staff
Nhan Cam Tri, Tang My Sang
Corporate and Business Strategy Review (2025) Vol. 6, Iss. 1, special issue, pp. 361-369
Open Access
Nhan Cam Tri, Tang My Sang
Corporate and Business Strategy Review (2025) Vol. 6, Iss. 1, special issue, pp. 361-369
Open Access
Proposing a novel combined passenger satisfaction measurement model
Ferhat İnce, Gamze Orhan
Kybernetes (2025)
Closed Access
Ferhat İnce, Gamze Orhan
Kybernetes (2025)
Closed Access
Financial center or air transportation hub? An empirical analysis for Istanbul
Tansu Yıldırım, Citibank Turkey
Case Studies on Transport Policy (2025), pp. 101363-101363
Closed Access
Tansu Yıldırım, Citibank Turkey
Case Studies on Transport Policy (2025), pp. 101363-101363
Closed Access
The explanatory power of the SKYTRAX’s airport rating system: Implications for airport management
Iva Bulatović, Juan Dempere, Ανδρέας Παπαθεοδώρου
Transport Economics and Management (2023) Vol. 1, pp. 104-111
Open Access | Times Cited: 9
Iva Bulatović, Juan Dempere, Ανδρέας Παπαθεοδώρου
Transport Economics and Management (2023) Vol. 1, pp. 104-111
Open Access | Times Cited: 9
A Hybrid MRA-BN-NN Approach for Analyzing Airport Service Based on User-Generated Contents
Thitinan Pholsook, Warit Wipulanusat, Vatanavongs Ratanavaraha
Sustainability (2024) Vol. 16, Iss. 3, pp. 1164-1164
Open Access | Times Cited: 3
Thitinan Pholsook, Warit Wipulanusat, Vatanavongs Ratanavaraha
Sustainability (2024) Vol. 16, Iss. 3, pp. 1164-1164
Open Access | Times Cited: 3
Airport service quality perception and flight delays: Examining the influence of psychosituational latent traits of respondents in passenger satisfaction surveys
Alessandro V. M. Oliveira, Bruno F. Oliveira, Moisés Diniz Vassallo
Research in Transportation Economics (2023) Vol. 102, pp. 101371-101371
Open Access | Times Cited: 8
Alessandro V. M. Oliveira, Bruno F. Oliveira, Moisés Diniz Vassallo
Research in Transportation Economics (2023) Vol. 102, pp. 101371-101371
Open Access | Times Cited: 8
An evaluation of airport service experience: An identification of service improvement opportunities based on topic modeling and sentiment analysis
Sena Kılıç, Tuğçe Ozansoy Çadırcı
Research in Transportation Business & Management (2021) Vol. 43, pp. 100744-100744
Closed Access | Times Cited: 19
Sena Kılıç, Tuğçe Ozansoy Çadırcı
Research in Transportation Business & Management (2021) Vol. 43, pp. 100744-100744
Closed Access | Times Cited: 19
Multiclass Sentiment Prediction of Airport Service Online Reviews Using Aspect-Based Sentimental Analysis and Machine Learning
Mohammed Alanazi, Jun Li, Karl W. Jenkins
Mathematics (2024) Vol. 12, Iss. 5, pp. 781-781
Open Access | Times Cited: 2
Mohammed Alanazi, Jun Li, Karl W. Jenkins
Mathematics (2024) Vol. 12, Iss. 5, pp. 781-781
Open Access | Times Cited: 2
Exploring factors and customer perceptions of airport services: A quantitative textual analysis
Mohammad Noor, Narariya Dita Handani
Smart Tourism (2024) Vol. 5, Iss. 1, pp. 2485-2485
Open Access | Times Cited: 2
Mohammad Noor, Narariya Dita Handani
Smart Tourism (2024) Vol. 5, Iss. 1, pp. 2485-2485
Open Access | Times Cited: 2
The role of quality in airport services in passenger satisfaction at Aden Adde International Airport, Mogadishu, Somalia
Nuh Abdulle Farah, Ümit Hacıoğlu
International Journal of Business Ecosystem and Strategy (2687-2293) (2024) Vol. 6, Iss. 1, pp. 14-27
Open Access | Times Cited: 2
Nuh Abdulle Farah, Ümit Hacıoğlu
International Journal of Business Ecosystem and Strategy (2687-2293) (2024) Vol. 6, Iss. 1, pp. 14-27
Open Access | Times Cited: 2
Online review data analytics to explore factors affecting consumers’ airport recommendations
Cheong Kim, Jungwoo Lee, Kun Chang Lee
Information Technology and People (2024)
Closed Access | Times Cited: 2
Cheong Kim, Jungwoo Lee, Kun Chang Lee
Information Technology and People (2024)
Closed Access | Times Cited: 2
Exploring Smart Airports’ Information Service Technology for Sustainability: Integration of the Delphi and Kano Approaches
Sooyoung Choi, Chanhee Moon, Keunjae Lee, et al.
Sustainability (2024) Vol. 16, Iss. 20, pp. 8958-8958
Open Access | Times Cited: 2
Sooyoung Choi, Chanhee Moon, Keunjae Lee, et al.
Sustainability (2024) Vol. 16, Iss. 20, pp. 8958-8958
Open Access | Times Cited: 2
Evaluating Airport Service Quality Based on the Statistical and Predictive Analysis of Skytrax Passenger Reviews
Mohammed Alanazi, Jun Li, Karl W. Jenkins
Applied Sciences (2024) Vol. 14, Iss. 20, pp. 9472-9472
Open Access | Times Cited: 2
Mohammed Alanazi, Jun Li, Karl W. Jenkins
Applied Sciences (2024) Vol. 14, Iss. 20, pp. 9472-9472
Open Access | Times Cited: 2
How to Outperform Airport Quality of Service: Qualitative and Quantitative Data Analysis Extracted from Airport Passengers Using Grounded Theory (GT) and Structural Equation Modeling (SEM)
Navid Nadimi, Fariborz Mansourifar, Hamed Shamsadini Lori, et al.
Iranian Journal of Science and Technology Transactions of Civil Engineering (2023) Vol. 48, Iss. 1, pp. 483-496
Open Access | Times Cited: 6
Navid Nadimi, Fariborz Mansourifar, Hamed Shamsadini Lori, et al.
Iranian Journal of Science and Technology Transactions of Civil Engineering (2023) Vol. 48, Iss. 1, pp. 483-496
Open Access | Times Cited: 6
Exploring the relative importance of epistemic value, value for money and perceived safety in visitors’ evaluation of a destination
Deodat Mwesiumo, Moh’d Juma Abdalla
Current Issues in Tourism (2022) Vol. 26, Iss. 6, pp. 868-873
Open Access | Times Cited: 10
Deodat Mwesiumo, Moh’d Juma Abdalla
Current Issues in Tourism (2022) Vol. 26, Iss. 6, pp. 868-873
Open Access | Times Cited: 10
THE WORLD AIRPORT AWARDS AS A QUALITY DISTINCTIVE AND MARKETING TOOL FOR AIRPORTS
Lázaro Florido-Benítez
Journal of Airline Operations and Aviation Management (2022) Vol. 1, Iss. 2, pp. 54-81
Open Access | Times Cited: 8
Lázaro Florido-Benítez
Journal of Airline Operations and Aviation Management (2022) Vol. 1, Iss. 2, pp. 54-81
Open Access | Times Cited: 8
A novel approach to measure perceived customer centricity in the passenger airline industry: index development and validation
Stephan Soklaridis, Sebastian Kummer, Alexander M. Geske
Journal of the Air Transport Research Society (2024) Vol. 3, pp. 100044-100044
Open Access | Times Cited: 1
Stephan Soklaridis, Sebastian Kummer, Alexander M. Geske
Journal of the Air Transport Research Society (2024) Vol. 3, pp. 100044-100044
Open Access | Times Cited: 1
Corporate social Responsibility's impact on passenger loyalty and satisfaction in the Chinese airport industry: The moderating role of green HRM
Chenxing Wang, Taiming Zhang, Rongzhi Tian, et al.
Heliyon (2023) Vol. 10, Iss. 1, pp. e23360-e23360
Open Access | Times Cited: 4
Chenxing Wang, Taiming Zhang, Rongzhi Tian, et al.
Heliyon (2023) Vol. 10, Iss. 1, pp. e23360-e23360
Open Access | Times Cited: 4
