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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

The impact of expressing mixed valence emotions in organizational crisis communication on consumer’s negative word-of-mouth intention
Yi Xiao, Liselot Hudders, An‐Sofie Claeys, et al.
Public Relations Review (2018) Vol. 44, Iss. 5, pp. 794-806
Closed Access | Times Cited: 46

Showing 1-25 of 46 citing articles:

Corporate Responses to the Coronavirus Crisis and their Impact on Electronic‐Word‐of‐Mouth and Trust Recovery: Evidence from Social Media
Yichuan Wang, Minhao Zhang, Shuyang Li, et al.
British Journal of Management (2021) Vol. 32, Iss. 4, pp. 1184-1202
Open Access | Times Cited: 53
Can ChatGPT replace humans in crisis communication? The effects of AI-mediated crisis communication on stakeholder satisfaction and responsibility attribution
Yi Xiao, Shubin Yu
International Journal of Information Management (2024) Vol. 80, pp. 102835-102835
Open Access | Times Cited: 5
Responding to a Health Crisis on Facebook: The Effects of Response Timing and Message Appeal
Yan Huang, Marcia W. DiStaso
Public Relations Review (2020) Vol. 46, Iss. 3, pp. 101909-101909
Closed Access | Times Cited: 48
Restoring trust through transparency: Examining the effects of transparency strategies on police crisis communication in Mainland China
Qi Zheng
Public Relations Review (2023) Vol. 49, Iss. 2, pp. 102296-102296
Closed Access | Times Cited: 15
Emotional intelligence and public relations: An empirical review
Weiwu Zhang, Oluseyi Adegbola
Public Relations Review (2022) Vol. 48, Iss. 3, pp. 102199-102199
Closed Access | Times Cited: 20
Specificity in the Study of Mixed Emotions: A Theoretical Framework
Vincent Y. S. Oh, Eddie M. W. Tong
Personality and Social Psychology Review (2022) Vol. 26, Iss. 4, pp. 283-314
Closed Access | Times Cited: 18
The association spillover mechanism of CSR crises: evidence from the Uber case
Zifei Fay Chen, Weiting Tao
Journal of Public Relations Research (2020) Vol. 32, Iss. 5-6, pp. 178-197
Closed Access | Times Cited: 26
The power of empathy: the dual impacts of an emotional voice in organizational crisis communication
Aurélie De Waele, Lieze Schoofs, An‐Sofie Claeys
Journal of Applied Communication Research (2020) Vol. 48, Iss. 3, pp. 350-371
Closed Access | Times Cited: 25
Hubristic pride & prejudice: The effects of hubristic pride on negative word-of-mouth
Felix Septianto, Gavin Northey, Tung Moi Chiew, et al.
International Journal of Research in Marketing (2020) Vol. 37, Iss. 3, pp. 621-643
Closed Access | Times Cited: 24
Moving forward: The effectiveness of online apologies framed with hope on negative behavioural intentions in crises
Yi Xiao, Veroline Cauberghe, Liselot Hudders
Journal of Business Research (2019) Vol. 109, pp. 621-636
Closed Access | Times Cited: 22
Regenerative crisis, social media publics and Internet trolling: A cultural discourse approach
Song Harris Ao, Angela Ka Ying Mak
Public Relations Review (2021) Vol. 47, Iss. 4, pp. 102072-102072
Closed Access | Times Cited: 17
Consumer Complaints and Complaint Management in the Tourism Sector
Müjde AKSOY, Özer Yılmaz
Contemporary studies in economic and financial analysis (2022), pp. 95-111
Closed Access | Times Cited: 10
The diffusion process of product-harm misinformation on social media: evidence from consumers and insights from communication professionals
Zifei Fay Chen, Yang Cheng
Internet Research (2023) Vol. 33, Iss. 5, pp. 1828-1848
Closed Access | Times Cited: 5
Krisenkommunikation: Vorbereitung, Umsetzung, Erfolgsfaktoren
Andreas Schwarz, Martin Löffelholz
Springer eBooks (2022), pp. 963-979
Closed Access | Times Cited: 8
Do Mixed Emotions Matter in a Crisis? The Impact of Expressing Sadness and Sympathy on Organizational Reputation and Forgiveness
James Ndone
International Journal of Business Communication (2022) Vol. 61, Iss. 3, pp. 606-630
Closed Access | Times Cited: 8
Warranted inferences of mediation and possibility of a threshold effect: Verifying the mediating effects of anger in situational crisis communication theory
Rongting Niu, Xin Ma
Public Relations Review (2023) Vol. 49, Iss. 5, pp. 102372-102372
Closed Access | Times Cited: 4
Unraveling the anchoring effect of crisis communication in cyberattack spillover crises
Yi Xiao, Enhui Zhou, Shubin Yu
Public Relations Review (2024) Vol. 50, Iss. 2, pp. 102449-102449
Open Access | Times Cited: 1
Mocking oneself or teasing others? The interactive effects of humorous message framing and tourism crisis response strategies
Wen-Qi Ruan, Zi-Ting Yang, Shu-Ning Zhang
Current Issues in Tourism (2024), pp. 1-18
Closed Access | Times Cited: 1
From fury to forgiveness: Exploring the mediating role of emotions in the relationship between crisis type, corporate social responsibility fit, and organizational outcomes
James Ndone
Journal of Contingencies and Crisis Management (2024) Vol. 32, Iss. 3
Open Access | Times Cited: 1
Assessing crisis spillover risks: The role of perceived severity and corporate response effectiveness in China
Yijing Wang, Daniel Laufer, Jia Ding
Journal of Contingencies and Crisis Management (2024) Vol. 32, Iss. 3
Open Access | Times Cited: 1
Emotional Crisis Communication: The Effects of CEO’s Expression of Guilt and Anger on Organizational Reputation
James Ndone, Benjamin R. Warner, Margaret Duffy
International Journal of Strategic Communication (2022) Vol. 16, Iss. 5, pp. 685-699
Closed Access | Times Cited: 7
The impact of company-generated posts with crisis-related content on online engagement behavior
Nicola Kleer, Reinhard Kunz
Journal of Business Research (2023) Vol. 164, pp. 114021-114021
Closed Access | Times Cited: 4
The direct and indirect effects of anger and its cognitive appraisals in public relations incidents
Billy Sung, Jennifer Yih
Asia Pacific Journal of Marketing and Logistics (2019) Vol. 31, Iss. 5, pp. 1344-1358
Closed Access | Times Cited: 11
Does Goal Conflict Necessarily Undermine Wellbeing? A Moderated Mediating Effect of Mixed Emotion and Construal Level
Wujun Sun, Zeqing Zheng, Yuan Jiang, et al.
Frontiers in Psychology (2021) Vol. 12
Open Access | Times Cited: 7
Crisis Management for Sustainable Corporate Value: Finding a Construal Fit between Social Distance, Crisis Response, and Crisis Severity
Hyun Jee Oh, Jeesun Kim, Chang‐Dae Ham
Sustainability (2022) Vol. 14, Iss. 16, pp. 10244-10244
Open Access | Times Cited: 5
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