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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Chatbots in customer service: Their relevance and impact on service quality
Chiara Valentina Misischia, Flora Poecze, Christine Strauß
Procedia Computer Science (2022) Vol. 201, pp. 421-428
Open Access | Times Cited: 82

Showing 1-25 of 82 citing articles:

Large Language Models in Finance: A Survey
Yinheng Li, Shaofei Wang, Han Ding, et al.
(2023)
Open Access | Times Cited: 62
Assessing the impact of AI-chatbot service quality on user e-brand loyalty through chatbot user trust, experience and electronic word of mouth
Muhammad Farrukh Shahzad, Shuo Xu, Xin An, et al.
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103867-103867
Closed Access | Times Cited: 34
Revolutionizing generative pre-traineds: Insights and challenges in deploying ChatGPT and generative chatbots for FAQs
Feriel Khennouche, Youssef Elmir, Yassine Himeur, et al.
Expert Systems with Applications (2024) Vol. 246, pp. 123224-123224
Closed Access | Times Cited: 31
Utility of artificial intelligence‐based large language models in ophthalmic care
Sayantan Biswas, Leon N. Davies, Amy L. Sheppard, et al.
Ophthalmic and Physiological Optics (2024) Vol. 44, Iss. 3, pp. 641-671
Open Access | Times Cited: 30
Large Language Models versus Natural Language Understanding and Generation
Nikitas N. Karanikolas, Eirini Manga, Nikoletta E. Samaridi, et al.
(2023), pp. 278-290
Open Access | Times Cited: 25
The impact of a chatbot working as an assistant in a course for supporting student learning and engagement
Mónica De La Roca, Miguel Morales, Antonio García‐Cabot, et al.
Computer Applications in Engineering Education (2024) Vol. 32, Iss. 5
Closed Access | Times Cited: 15
History, development, and principles of large language models: an introductory survey
Zichong Wang, Zhibo Chu, Thang Viet Doan, et al.
AI and Ethics (2024)
Closed Access | Times Cited: 8
Everyday artificial intelligence unveiled: Societal awareness of technological transformation
Václav Moravec, Nik Hynek, Beáta Gavurová, et al.
Oeconomia Copernicana (2024) Vol. 15, Iss. 2, pp. 367-406
Open Access | Times Cited: 6
Artificial intelligence misuse and concern for information privacy: New construct validation and future directions
Philip Menard, Gregory J. Bott
Information Systems Journal (2024)
Closed Access | Times Cited: 4
Artificial Intelligence in banking services. A bibliometric review
Sergio Gerardo Padilla Hernández
Región Científica (2024)
Open Access | Times Cited: 4
Customer experience in digital transformation: the influence of intelligent chatbots toward a sustainable market
Sofia Gomes, Jo�ão M. Lopes, Tiago Trancoso
International Journal of Innovation Science (2025)
Closed Access
AI chatbots with visual search: Impact on luxury fashion shopping behavior
Le Qi, Eunju Ko, Minjung Cho
Journal of Global Scholars of Marketing Science (2025), pp. 1-19
Closed Access
Implementation of the ADDIE Model in Chatbot Development using Diagramflow
Fadhil Mureno Ega Nugraha, Muhammad Setiyawan
Deleted Journal (2025) Vol. 2, Iss. 2, pp. 9-9
Closed Access
Parental acceptance of novel children's medical syringes and their influencing factors
Shanhong Luo, Peng Yang
Frontiers in Psychology (2025) Vol. 16
Open Access
Conversation logs as a source of insight: predicting user satisfaction for customer service chatbots
Fehime Ceren Ay, Eleonora Freddi, Asbjørn Følstad, et al.
Quality and User Experience (2025) Vol. 10, Iss. 1
Closed Access
Explore the anthropomorphism of service bots in tourism: A MASEM analysis based on stereotype content model
F. Zhang, Zihan Zhou, Dongfang Sheng
Current Issues in Tourism (2025), pp. 1-21
Closed Access
Analisis Service Dominant Logic Komunikasi Manusia vs Chatbot di Angkasa Pura Bandara Adi Soemarmo
Gladys Berlian Sulistya, Yune Andryani Pinem
Jurnal Informatika Terpadu (2025) Vol. 11, Iss. 1, pp. 44-54
Closed Access
Experimental Evaluation of Machine Learning Models for Goal-oriented Customer Service Chatbot with Pipeline Architecture
Nurul Ain Nabilah Mohd Isa, Siti Nuraishah Agos Jawaddi, Azlan Ismail
Research Square (Research Square) (2025)
Closed Access
The Impact of Chatbots on Customer Satisfaction: A Systematic Literature Review
Alfredo Daza Vergaray, Wilfredo Fabriccio Peralta Robles, Johanna del Carmen Romero Jiménez
TEM Journal (2023), pp. 1407-1417
Open Access | Times Cited: 10
Psychological insights into the research and practice of embodied conversational agents, chatbots and social assistive robots: a systematic meta-review
Keita Kiuchi, Kouyou Otsu, Yugo Hayashi
Behaviour and Information Technology (2023), pp. 1-41
Open Access | Times Cited: 9
Human-Machine Interaction in E-commerce: a Multi-Faceted Examination of CAPTCHA Effect
Kingsley Okoli, Innocent Joseph, Famous Chijioke, et al.
(2024), pp. 259-263
Closed Access | Times Cited: 3
El impacto de la Inteligencia Artificial en la mejora de la atención al cliente: Una revisión sistémica
Kenner Alexander Rojas Ahumada, Verónica López Zavaleta, Alberto Carlos Mendoza de los Santos
Innovación y software (2023) Vol. 4, Iss. 2, pp. 201-222
Open Access | Times Cited: 8
EmoBot: Artificial emotion generation through an emotional chatbot during general-purpose conversations
Md Ehtesham-Ul-Haque, Jacob D’Rozario, Rudaiba Adnin, et al.
Cognitive Systems Research (2023) Vol. 83, pp. 101168-101168
Closed Access | Times Cited: 6
An Innovative Communication Paradigm for the Future of Public Relations: Artificial Intelligence
Ümmü Özlem ÇERÇİ
Türkiye İletişim Araştırmaları Dergisi (2024)
Open Access | Times Cited: 2
Purchase intentions in a chatbot environment: An examination of the effects of customer experience
S. Martínez, María D. Illescas-Manzano, Cristina Segovia López, et al.
Oeconomia Copernicana (2024) Vol. 15, Iss. 1, pp. 145-194
Open Access | Times Cited: 2
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