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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Analysis of Customer Complaints Data using Data Mining Techniques
Amani Ghazzawi, Basma Alharbi
Procedia Computer Science (2019) Vol. 163, pp. 62-69
Open Access | Times Cited: 35

Showing 1-25 of 35 citing articles:

Does quality stimulate customer satisfaction where perceived value mediates and the usage of social media moderates?
Md Uzir Hossain Uzir, Ishraq Jerin, Hussam Al Halbusi, et al.
Heliyon (2020) Vol. 6, Iss. 12, pp. e05710-e05710
Open Access | Times Cited: 112
Data Collection, data mining and transfer of learning based on customer temperament-centered complaint handling system and one-of-a-kind complaint handling dataset
Ching‐Hung Lee, Xuejiao Zhao
Advanced Engineering Informatics (2024) Vol. 60, pp. 102520-102520
Closed Access | Times Cited: 4
Business process improvements using SERVQUAL, FMEA and text-mining methods for processing the voice of customer
Zakka Hammadi Ghifari, Ririn Diar Astanti
The TQM Journal (2025)
Closed Access
Analysis of Parcel Delivery Issues at ‘State Parcel Company’: An Examination of Customer Complaints and Interrelationships
Kristina Čižiūnienė, Augustė Šiugždinytė, Jonas Matijošius
Logistics (2025) Vol. 9, Iss. 1, pp. 16-16
Open Access
Prediction and Analysis of Customer Complaints Using Machine Learning Techniques
Ghadah Alarifi, Mst Farjana Rahman, Md Shamim Hossain
International Journal of E-Business Research (2023) Vol. 19, Iss. 1, pp. 1-25
Open Access | Times Cited: 7
Studying international complaints: a multicultural analysis across two time periods
Inés Küster Boluda, Natalia Vila López, Amparo Küster-Boluda
Journal of Business and Industrial Marketing (2024) Vol. 39, Iss. 7, pp. 1465-1480
Open Access | Times Cited: 2
IoT Based Health—Related Topic Recognition from Emerging Online Health Community (Med Help) Using Machine Learning Technique
S. Pradeepa, Gayathiri Packiriswamy, Nishmitha Pradeep Kumar, et al.
Electronics (2020) Vol. 9, Iss. 9, pp. 1469-1469
Open Access | Times Cited: 19
Customer satisfaction and brand loyalty to electronic home appliances in Bangladesh: the contingent role of brand trust
Md Uzir Hossain Uzir, Abu Bakar Abdul Hamid, Ishraq Jerin, et al.
SN Business & Economics (2021) Vol. 1, Iss. 6
Closed Access | Times Cited: 15
The nexus between customer value analytics and SME performance in emerging market: a resource-based view perspective
Kwabena Abrokwah-Larbi
Journal of global entrepreneurship research (2024) Vol. 14, Iss. 1
Closed Access | Times Cited: 1
Application of The Naïve Bayes Classifier Algorithm to Classify Community Complaints
Keszya Wabang, Oky Dwi Nurhayati, Farikhin
Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) (2022) Vol. 6, Iss. 5, pp. 872-876
Open Access | Times Cited: 7
Exploring e-complaint method: learning from the Malaysian Polytechnic institutions
Zul-Atfi Ismail
Journal of Facilities Management (2021) Vol. 20, Iss. 3, pp. 501-519
Closed Access | Times Cited: 9
New Artificial intelligence approaches for brand switching decisions
Burak Erkayman, Ebru Erdem, Tolga Aydın, et al.
Alexandria Engineering Journal (2022) Vol. 63, pp. 625-643
Open Access | Times Cited: 6
Comparison of random forest algorithm, support vector machine and neural network for classification of student satisfaction towards higher education services
Didi Supriyadi, Purwanto Purwanto, Budi Warsito
AIP conference proceedings (2022) Vol. 2578, pp. 060003-060003
Closed Access | Times Cited: 6
A Comparative Study for Predicting the Product Type Based on the Characteristics of the Customer Complaint for Orange Jordan Telecommunication Company
Aya Ammous, Yara Alharahsheh, Raneem Qaddoura, et al.
(2023), pp. 1-6
Closed Access | Times Cited: 3
Predicting Firms’ Performances in Customer Complaint Management Using Machine Learning Techniques
Serhat Peker
Lecture notes in networks and systems (2022), pp. 280-287
Closed Access | Times Cited: 5
Expert Methods for Assessing the Quality of Transportation Services
Gelera Chekmareva, Diana Khamburova, Svetlana Matyashchuk, et al.
Transportation research procedia (2023) Vol. 68, pp. 98-108
Open Access | Times Cited: 2
Strategic development of motor transport enterprises’ innovative processes in Ukraine
Kateryna Boichenko, Oksana Shatilo, Olena Derevianko, et al.
Journal of Eastern European and Central Asian Research (JEECAR) (2023) Vol. 10, Iss. 7, pp. 940-955
Open Access | Times Cited: 2
BERTopic Konu Modelleme Tekniği Kullanılarak Müşteri Şikayetlerinin Sınıflandırılması
Kutan Koruyan
İzmir Sosyal Bilimler Dergisi (2022) Vol. 4, Iss. 2, pp. 66-79
Open Access | Times Cited: 4
Responsivitas Pelayanan Publik Dinas Perhubungan Kota Malang terhadap Tingginya Tingkat Pengaduan Masyarakat
Hendra Hafid Risalbi, Yaqub Cikusin, Hayat Hayat
Nakhoda Jurnal Ilmu Pemerintahan (2021) Vol. 20, Iss. 1
Open Access | Times Cited: 5
Analysing the gaps in the conventional e-complaint method for maintenance management at Malaysian polytechnics
Zul-Atfi Ismail
Social Responsibility Journal (2020) Vol. 16, Iss. 6, pp. 861-875
Closed Access | Times Cited: 4
Reputation Measurement based on a Hybrid Sentiment Analysis Approach for Saudi Telecom Companies
Bayan Abdullah, Nouf Alosaimi, Sultan H. Almotiri
International Journal of Advanced Computer Science and Applications (2021) Vol. 12, Iss. 6
Open Access | Times Cited: 4
Text Classification on Customer Feedback: A Systematic Literatures Review
Zuleaizal Sidek, Sharifah Sakinah Syed Ahmad, Yogan Jaya Kumar, et al.
Indonesian Journal of Electrical Engineering and Computer Science (2024) Vol. 34, Iss. 2, pp. 1258-1258
Open Access
Unveiling the Negative Customer Experience in Diagnostic Centers: A Data Mining Approach
Suman Agarwal, Ranjit Singh, Bhartrihari Pandiya, et al.
Journal of Multidisciplinary Healthcare (2024) Vol. Volume 17, pp. 1491-1504
Open Access
Techniques used by E-commerce industries for Customer analysis
Ravi Sista, Riya Singh, Sunil Kumar Kumawat, et al.
2022 International Conference on Computer Communication and Informatics (ICCCI) (2021), pp. 1-6
Closed Access | Times Cited: 3
The requirements for maintenance management systems (MMS) at Malaysian polytechnic: a case study
Zul-Atfi Ismail
Journal of Quality in Maintenance Engineering (2021) Vol. 28, Iss. 4, pp. 768-790
Closed Access | Times Cited: 3
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