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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Public utility vehicle service quality and customer satisfaction in the Philippines during the COVID-19 pandemic
Thanatorn Chuenyindee, Ardvin Kester S. Ong, Jon Pauline Ramos, et al.
Utilities Policy (2022) Vol. 75, pp. 101336-101336
Open Access | Times Cited: 70

Showing 1-25 of 70 citing articles:

Understanding the perceived behavior of public utility bus passengers during the era of COVID-19 pandemic in the Philippines: Application of social exchange theory and theory of planned behavior
Maela Madel L. Cahigas, Yogi Tri Prasetyo, Satria Fadil Persada, et al.
Research in Transportation Business & Management (2022) Vol. 45, pp. 100840-100840
Open Access | Times Cited: 41
Factors influencing the acceptance of telemedicine in the Philippines
Ardvin Kester S. Ong, Yoshiki B. Kurata, Sophia Alessandra D.G. Castro, et al.
Technology in Society (2022) Vol. 70, pp. 102040-102040
Closed Access | Times Cited: 36
Preference analysis on the online learning attributes among senior high school students during the COVID-19 pandemic: A conjoint analysis approach
Ardvin Kester S. Ong, Yogi Tri Prasetyo, Thanatorn Chuenyindee, et al.
Evaluation and Program Planning (2022) Vol. 92, pp. 102100-102100
Open Access | Times Cited: 32
Determining factors affecting preparedness beliefs among Filipinos on Taal volcano eruption in Luzon, Philippines
Yoshiki B. Kurata, Yogi Tri Prasetyo, Ardvin Kester S. Ong, et al.
International Journal of Disaster Risk Reduction (2022) Vol. 76, pp. 103035-103035
Closed Access | Times Cited: 31
Examining changes in spending during the COVID-19 pandemic: evidence from household level data in the Philippines
Gay Margarett A. Gange, Chun Yee Wong
Review of Economics of the Household (2025)
Closed Access
Analysing bus users’ perceptions of service quality during the COVID-19 pandemic. A case study of Gran Canaria (Spain)
Raquel Espino
Case Studies on Transport Policy (2025), pp. 101378-101378
Closed Access
Qatar residents' satisfaction for using the Doha Metro Rail System: An analysis for sustainable transportation
Larry C. Flores, Ardvin Kester S. Ong, Maela Madel L. Cahigas, et al.
Acta Psychologica (2025) Vol. 253, pp. 104780-104780
Closed Access
Determinants of Public Service Quality: An Exploratory Factor Analysis
Jorge Gesteira Vaz de Carvalho Filho, Lara Mendes Christ Bonella Sepulcri, Vitor Azzari
Administration & Society (2025)
Closed Access
The role of perceptions and expectations for public transport satisfaction in Korean metropolitan areas
Nakhyeon Choi, Junghwa Kim, S Kim, et al.
Research in Transportation Business & Management (2025) Vol. 60, pp. 101333-101333
Open Access
Determinants of Behavioral Intention and Compliance Behavior Among Transportation Network Vehicle Service Drivers During the COVID-19 Pandemic
Ma. Janice J. Gumasing
COVID (2025) Vol. 5, Iss. 3, pp. 38-38
Open Access
Rail-based public transportation service quality and customer satisfaction: a decade of insights and advances
Shahariah Ibrahim, Yinggui Zhang, Abdulaziz Ahmad
Public Transport (2025)
Closed Access
Assessment of Service Quality and Trust of E-Public Transportation in Doha Qatar
Larry C. Flores, Ardvin Kester S. Ong, Reynaldo Roque, et al.
World Electric Vehicle Journal (2025) Vol. 16, Iss. 3, pp. 174-174
Open Access
Evaluating the influence of service quality, hedonic, and utilitarian value on shopper's behavioral intentions in urban shopping malls during the COVID-19 pandemic
Ardvin Kester S. Ong, Yogi Tri Prasetyo, Barbara Eliza Vallespin, et al.
Heliyon (2022) Vol. 8, Iss. 12, pp. e12542-e12542
Open Access | Times Cited: 23
Effects of Perceived Value, Service Quality and Customer Trust in Home Delivery Service Staff on Customer Satisfaction: Evidence from Pakistan
Muhammad Waseem Akram, Ansar Abbas, Irfan Khan
International Journal of Management Research and Emerging Sciences (2022) Vol. 12, Iss. 4
Open Access | Times Cited: 22
Determining tricycle service quality and satisfaction in the Philippine urban areas: A SERVQUAL approach
Ardvin Kester S. Ong, Yogi Tri Prasetyo, Fae Coleen Lagura, et al.
Cities (2023) Vol. 137, pp. 104339-104339
Closed Access | Times Cited: 12
A comprehensive analysis of service quality: a systematic literature review
Syed Muhammad Umer Saleem, Che Azlan Taib, Maryam Ikram, et al.
Total Quality Management & Business Excellence (2024) Vol. 35, Iss. 9-10, pp. 1124-1166
Closed Access | Times Cited: 4
The impact of green innovation initiatives on competitiveness and financial performance of the land transport industry
Josephine D. German, Anak Agung Ngurah Perwira Redi, Ardvin Kester S. Ong, et al.
Heliyon (2023) Vol. 9, Iss. 8, pp. e19130-e19130
Open Access | Times Cited: 11
The New Norm, a reality or a fiction? A longitudinal passenger satisfaction study on the persisting effects of COVID-19
Mohammad Amin Aghighi Bakhshayesh, Mahmoud Mesbah, Meeghat Habibian, et al.
Transport Policy (2024) Vol. 155, pp. 47-57
Closed Access | Times Cited: 3
Factors affecting the intention to prepare for tsunami in Thailand
Ardvin Kester S. Ong, Yogi Tri Prasetyo, Poonyawat Kusonwattana, et al.
Ocean & Coastal Management (2022) Vol. 233, pp. 106464-106464
Closed Access | Times Cited: 16
Determining Factors Affecting Passenger Satisfaction of “Jeepney” in the Philippine Urban Areas: The Role of Service Quality in Sustainable Urban Transportation System
Ardvin Kester S. Ong, Yogi Tri Prasetyo, Andrei Estefanio, et al.
Sustainability (2023) Vol. 15, Iss. 2, pp. 1223-1223
Open Access | Times Cited: 9
Determining Factors Affecting Perceived Customer Satisfaction on Public Utility Bus System in Occidental Mindoro, Philippines: A Case Study on Service Quality Assessment during Major Disruptions
Yung‐Tsan Jou, Charmine Sheena Saflor, Klint Allen Mariñas, et al.
Sustainability (2023) Vol. 15, Iss. 4, pp. 2996-2996
Open Access | Times Cited: 9
Passengers’ Intentions to Use Public Transport during the COVID-19 Pandemic: A Case Study of Bangkok and Jakarta
Aditya Mahatidanar Hidayat, Kasem Choocharukul
Sustainability (2023) Vol. 15, Iss. 6, pp. 5273-5273
Open Access | Times Cited: 9
Service quality and customer satisfaction analysis among motorcycle taxi transportation in the Philippines through SERVQUAL dimensions and social exchange theory
Ardvin Kester S. Ong, Josephine D. German, Pauline C. Dangaran, et al.
Case Studies on Transport Policy (2023) Vol. 15, pp. 101139-101139
Closed Access | Times Cited: 9
The Influence of Service Quality on User’s Perceived Satisfaction with Light Rail Transit Service in Klang Valley, Malaysia
Ahmad Nazrul Hakimi Ibrahim, Muhamad Nazri Borhan, Mohd Haniff Osman, et al.
Mathematics (2022) Vol. 10, Iss. 13, pp. 2213-2213
Open Access | Times Cited: 14
Exploring Consumers’ Intention to Use Bikes and E-Scooters during the COVID-19 Pandemic in the Philippines: An Extended Theory of Planned Behavior Approach with a Consideration of Pro-Environmental Identity
Rickie Mae Gaspar, Yogi Tri Prasetyo, Klint Allen Mariñas, et al.
Sustainability (2023) Vol. 15, Iss. 6, pp. 5193-5193
Open Access | Times Cited: 8
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