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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Assessing the impact of AI-chatbot service quality on user e-brand loyalty through chatbot user trust, experience and electronic word of mouth
Muhammad Farrukh Shahzad, Shuo Xu, Xin An, et al.
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103867-103867
Closed Access | Times Cited: 27

Showing 1-25 of 27 citing articles:

ChatGPT awareness, acceptance, and adoption in higher education: the role of trust as a cornerstone
Muhammad Farrukh Shahzad, Shuo Xu, Iqra Javed
International Journal of Educational Technology in Higher Education (2024) Vol. 21, Iss. 1
Open Access | Times Cited: 21
From familiarity to acceptance: The impact of Generative Artificial Intelligence on consumer adoption of retail chatbots
Marta Arce‐Urriza, Raquel Chocarro, Mónica Cortiñas, et al.
Journal of Retailing and Consumer Services (2025) Vol. 84, pp. 104234-104234
Closed Access | Times Cited: 2
Exploring the impact of generative AI-based technologies on learning performance through self-efficacy, fairness & ethics, creativity, and trust in higher education
Muhammad Farrukh Shahzad, Shuo Xu, Hira Zahid
Education and Information Technologies (2024)
Closed Access | Times Cited: 13
Impact of green human resource management towards sustainable performance in the healthcare sector: role of green innovation and risk management
Anabela Batista Correia, Muhammad Farrukh Shahzad, José Moleiro Martins, et al.
Cogent Business & Management (2024) Vol. 11, Iss. 1
Open Access | Times Cited: 11
Examining the influence of technological self-efficacy, perceived trust, security, and electronic word of mouth on ICT usage in the education sector
Shuo Xu, Kanwal Iqbal Khan, Muhammad Farrukh Shahzad
Scientific Reports (2024) Vol. 14, Iss. 1
Open Access | Times Cited: 9
Gaps between customer compatibility and usage intentions: The moderation function of subjective norms towards chatbot-powered hotel apps
Mohammad Shahidul Islam, Chai Ching Tan, Rupa Sinha, et al.
International Journal of Hospitality Management (2024) Vol. 123, pp. 103910-103910
Closed Access | Times Cited: 7
Antecedents and consequences of satisfaction regarding apparel bought online during the COVID-19 pandemic
Anne‐Françoise Audrain‐Pontevia, Reine Fortunée Alohomin Gantoli, Julien François
International Journal of Retail & Distribution Management (2025)
Closed Access
A localized and humanized approach to chatbot banking companions: implications for financial managers
Richa Misra, Garima Malik, Pratibha Singh
Management Decision (2025)
Closed Access
Enhancing loyalty in luxury fashion with AI: the mediation role of customer relationships
Seyed Sina Khamoushi Sahne, Hassan Kalantari Daronkola
Asia-Pacific Journal of Business Administration (2025)
Closed Access
The Impact of Service Quality and Satisfaction on Customer Loyalty at AFZL Barber Shop
Jose Ruswandi, Irsandi Irsandi, Trenggono Sakti, et al.
Journal of Business and Halal Industry (2025) Vol. 2, Iss. 3, pp. 10-10
Closed Access
ChatGPT for travel-related services: a pleasure–arousal–dominance perspective
Han Xu, Xi Li, Jon C. Lovett, et al.
Tourism Review (2025)
Closed Access
Exploring customer stickiness during “smart” experiences: a study on AI chatbot affinity in online customer services
Muhammad Ashfaq, Marian Makkar, Ai-Phuong Hoang, et al.
Journal of Research in Interactive Marketing (2025)
Closed Access
Echoes of Innovation: Exploring the Use of Voice Assistants to Boost Hotel Reputation
Fang Yang, Tianyu Ying, Xuling Liu
Journal of theoretical and applied electronic commerce research (2025) Vol. 20, Iss. 1, pp. 46-46
Open Access
Understanding AI-enabled conversational agent customer experiences in religious tourism
Abdulaziz Abdullah Mughiran Alharbi, Ameet Pandit, Philip J. Rosenberger, et al.
Journal of Islamic marketing (2025)
Closed Access
Customer Emotional Connect Impact on AI-Driven Marketing by Mediation of Brand Loyalty in the Horn of Africa
Shashi Kant, Tafese Niguse, Metasebia Adula, et al.
Advances in marketing, customer relationship management, and e-services book series (2025), pp. 159-184
Closed Access
The Impact of AI-Powered Try-On Technology on Online Consumers’ Impulsive Buying Intention: The Moderating Role of Brand Trust
Yanlei Gao, Jingwen Liang
Sustainability (2025) Vol. 17, Iss. 7, pp. 2789-2789
Open Access
Successful AI Integration in Branding
Rahul Mishra, Sumin Samuel Sybol
IGI Global eBooks (2025), pp. 77-104
Closed Access
Revolutionizing retail: The transformative power of service robots on shopping dynamics
Nivin Vinoi, Amit Shankar, Reeti Agarwal, et al.
Journal of Retailing and Consumer Services (2024) Vol. 82, pp. 104085-104085
Closed Access | Times Cited: 4
Impact of Gen-AI chatbots on consumer services experiences and behaviors: Focusing on the sensation of awe and usage intentions through a cybernetic lens
Kanishka Pathak, Gyan Prakash, Ashutosh Samadhiya, et al.
Journal of Retailing and Consumer Services (2024) Vol. 82, pp. 104120-104120
Closed Access | Times Cited: 3
Exploring the nexuses between international entrepreneurship and sustainable development of organizational goals: mediating role of artificial intelligence technologies
Muhammad Khalid Anser, Muhammad Farrukh Shahzad, Shuo Xu
Environment Development and Sustainability (2024)
Closed Access | Times Cited: 2
Can AI-virtual anchors replace human internet celebrities for live streaming sales of products? An emotion theory perspective
Qixuan Liu, Ning Ma, Xiaoyi Zhang
Journal of Retailing and Consumer Services (2024) Vol. 82, pp. 104107-104107
Closed Access | Times Cited: 1
Anthropomorphic last-mile robots and consumer intention: An empirical test under a theoretical framework
Shibo Xu, X Zhang, R Kim, et al.
Journal of Retailing and Consumer Services (2024) Vol. 81, pp. 104028-104028
Closed Access | Times Cited: 1
The pre-purchase search channel and purchase behavior: Role of social commerce vs traditional e-commerce
Yi Peng, Liling Lu
Journal of Retailing and Consumer Services (2024) Vol. 81, pp. 104024-104024
Closed Access | Times Cited: 1
The Influence of the Marketing Orientation of Textile Companies in Increasing Their Competitiveness
Muhammad Farrukh Shahzad, Iqra Javed, Imran Zahid
(2024), pp. 95-118
Closed Access
Toward Maximizing the Value of Artificial Intelligence in Business: The Effect of Chatbots’ User and System Factors on Consumers’ Brand Perceptions and Purchase Intention in the Presence of Resistance and Privacy Concerns
Eya Kbaier, Fatma Bakini, Joni Salminen, et al.
(2024)
Closed Access
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