Open Access Helper

OpenAlex Citation Counts

OpenAlex Citations Logo

OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Rapport with a chatbot? The underlying role of anthropomorphism in socio-cognitive perceptions of rapport and e-word of mouth
Johra Kayeser Fatima, Md Irfanuzzaman Khan, Somayeh Bahmannia, et al.
Journal of Retailing and Consumer Services (2024) Vol. 77, pp. 103666-103666
Open Access | Times Cited: 17

Showing 17 citing articles:

Assessing the impact of AI-chatbot service quality on user e-brand loyalty through chatbot user trust, experience and electronic word of mouth
Muhammad Farrukh Shahzad, Shuo Xu, Xin An, et al.
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103867-103867
Closed Access | Times Cited: 27
Informational or emotional? Exploring the relative effects of chatbots’ self-recovery strategies on consumer satisfaction
Cheng Zhou, Qian Chang
Journal of Retailing and Consumer Services (2024) Vol. 78, pp. 103779-103779
Closed Access | Times Cited: 10
The Impact of Perceived Experience on Customer Privacy Concerns During AI-Human Interaction: The Chain Mediating Effect of Hedonic Value and Trust
Gang Li, T Wang, Miaomiao Yang, et al.
International Journal of Human-Computer Interaction (2025), pp. 1-14
Closed Access
Reevaluating personalization in AI-powered service chatbots: A study on identity matching via few-shot learning
Jan Blömker, Carmen‐Maria Albrecht
Computers in Human Behavior Artificial Humans (2025), pp. 100126-100126
Open Access
What drives Chinese university students’ long-term use of GenAI? Evidence from the heuristic-systematic model
Yin Liu, Z H Zhang, Yingkai Wu
Education and Information Technologies (2025)
Closed Access
Rise of the Machines: Customer Preference for Service Robots Across Different Settings
J. J. Wen, Michael Breazeale, Joel E. Collier
Journal of Consumer Behaviour (2025)
Closed Access
Chatbots at the frontline: Unveiling antecedents of customers’ willingness to accept chatbot intervention in service recovery
Wen‐Hai Chih, Kai-Yu Wang, Hope Wilfred Banda
Journal of Retailing and Consumer Services (2025) Vol. 84, pp. 104254-104254
Closed Access
Echoes of Innovation: Exploring the Use of Voice Assistants to Boost Hotel Reputation
Fang Yang, Tianyu Ying, Xuling Liu
Journal of theoretical and applied electronic commerce research (2025) Vol. 20, Iss. 1, pp. 46-46
Open Access
Collecting initial accounts using ChatCharlie chatbot improves eyewitness memory in later investigative interviews
Coral J. Dando, Charlotte E. Adam
Scientific Reports (2025) Vol. 15, Iss. 1
Open Access
Will you help AI? A longitudinal study on the relationship between interacting with chatbots and altruistic willingness towards AI
Zehang Xie
Behaviour and Information Technology (2025), pp. 1-13
Closed Access
Facilitating Sustainable Conversations: Towards a Human-Like Chatbot for the Fashion Industry
Vanissa Wanick, Eirini Bazaki, A. R. D. B. Landim, et al.
Sustainable textiles (2025), pp. 155-168
Closed Access
Exploring the social diffusion effects of green consumption: Evidence from green innovative products
Zhihao Wang, Wei Li, Mengxin Wang
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103893-103893
Closed Access | Times Cited: 3
Impact of Gen-AI chatbots on consumer services experiences and behaviors: Focusing on the sensation of awe and usage intentions through a cybernetic lens
Kanishka Pathak, Gyan Prakash, Ashutosh Samadhiya, et al.
Journal of Retailing and Consumer Services (2024) Vol. 82, pp. 104120-104120
Closed Access | Times Cited: 3
Self as source: The interplay of sharing eWOM with consumer engagement and incentive acceptance
Shalom Levy, Yaniv Gvili
Journal of Retailing and Consumer Services (2024) Vol. 80, pp. 103926-103926
Closed Access | Times Cited: 2
How can I trust you if you’re fake? Understanding human-like virtual influencer credibility and the role of textual social cues
Joon Woo Yoo, Junsung Park, Heejun Park
Journal of Research in Interactive Marketing (2024)
Closed Access | Times Cited: 1
Angel or devil? Revisiting antecedents and consequences of WOM toward service robots based on perspectives of consumer and employee
Cheng-Feng Cheng
International Journal of Hospitality Management (2024) Vol. 124, pp. 103991-103991
Closed Access | Times Cited: 1
Toward Maximizing the Value of Artificial Intelligence in Business: The Effect of Chatbots’ User and System Factors on Consumers’ Brand Perceptions and Purchase Intention in the Presence of Resistance and Privacy Concerns
Eya Kbaier, Fatma Bakini, Joni Salminen, et al.
(2024)
Closed Access
Changing Nature of Consumer Values Toward Negative Word of Mouth: Voice and Risk Avoidance as Moderators
Ali Wako, Johra Kayeser Fatima, Raechel Johns
Journal of Consumer Behaviour (2024)
Open Access
Comprehensive framework for understanding consumers’ intentions of artificial intelligence devices in the hospitality industry: a meta-analysis
Yanan Jia, Anshul Garg, Joaquim Dias Soeiro
Current Issues in Tourism (2024), pp. 1-19
Closed Access
Balancing identity diversity and product contexts: Understanding consumer trust in AI-enhanced chatbot services
Yongjian Lu, Jing Zhang
Journal of Retailing and Consumer Services (2024) Vol. 84, pp. 104205-104205
Closed Access
Page 1

Scroll to top